Krystal Monterrey Reviews

Dirty bed Terrible breakfast The worst hotel I ve stayed in ever.

The location of the hotel is OK, very close to the city center. This is the only advantage of this hotel. The hotel facilities are very old, the sanitation environment is average, and the network is not generally bad.

We rested in this hotel with our family from 04/30 to 05/04/2023, my husband and I were in the same room, and my mother-in-law was the other, the rooms were almost identical, with a few exceptions, there was no refrigerator in the mother-in-law's room, and in ours there was no table with chairs, which I was in my mother-in-law's room. Let's start with the positives of the hotel, very large and comfortable beds, which could accommodate up to 4 people, the spaciousness of the room, the cleanliness of the rooms, the air conditioning works perfectly, there is food and drink delivery to the rooms, excellent location around the hotel there are many eateries, cafes and restaurants with a huge gastronomic variety, boutiques and shops with clothes, shoes, souvenirs, pharmacies, there are many currency exchange points nearby, a metro station. And now the cons: our rooms overlooked the hotel lobby, which is why the room was almost always semi-dark, which created a depressing state and we had to constantly be there with the lights on, there was no hair dryer in the rooms. Another inconvenient nuance was that only one electronic key (card) was given per room, but without this card you could not even take the elevator to your floor, because to ride the elevator you also had to put the key inside the elevator before choosing the floor , and without this, the elevator simply didn’t go anywhere, but even if you try to drive with another hotel guest using his card, you won’t be able to set several floors, the elevator will drop you off on the guest’s floor, so my husband and I had to go out everywhere together, since the second one is just could not get to the floor or to the room without this electronic key.

Not bad, but breakfast is a bit expensive😄

Nice place and good service, only 1 of the 3 available elevators worked

Not very good. Haha 😄Mainly because it's too old

The most comfortable that can be received, cleanliness, stay and central.

Excellent everything very friendly and good attention from the staff

Dealing with problems in a timely manner, I like this platform Σ>―(〃°ω°〃)♡→

Nice locations and nice staff. They knew we were visiting for the festival and provided us with a lot of information.

Great location, park across the street, places to eat, stores to shop, easy to walk around. Clean hotel and rooms. Very nice staff people.

I frequently visit Monterrey (8-10 times a year). I love the hotel's location and the spacious rooms with a sofa. I almost always stay there when I go to Monterrey. I find that the hotel cleanness needs to be improved.

Beautiful hotel, very clean, amazing location, highly recommend. The staff were very informative about the area for being my first time in Monterrey.

Excellent location, Starbucks in lobby was a plus, reception and other areas was very good.