Mercure Hotels in Montevideo

I came to this hotel after switching from of an extremely historic boutique hotel (aka old and smelled of dust) that my travel agent put me in. This hotel had everything you would expect from a boutique hotel. The hotel has a nice vibe, friendly staff, in a trendy, safe neighborhood, rooms done mid-century modern and with many modern and thoughtful amenities. They have those fancy toto bidets, outlets everywhere, good water pressure and beautiful views of the beach from your bed. The only thing missing was being able to open and close the curtains from the push of a button. The breakfast is plentiful with a good selection of breads, fruits and yogurts and a few hot dishes. They have many restaurants within walking distance or a short taxi ride away.

Breakfast was not too good but acceptable. No extra beds should be possible. There should be no problem with children and the location is quite good, next to the sea, the sea view room looks good. There are parking spaces, not many.

Every was great: good location, close to everything, excellent top-floor room with terrace with amazing view, comfty bed with multiple pillows, loft style room, safe place - there are some beggars around the property but they are not aggressive, grocery shop in 1 min walk, fast check-in and check-out, perfect cleaning.

One of the most beautiful hotels I stayed at. It is a centenary Palace, richly decorated and preserved. The restaurant is wonderful! I recommend at least 1 night (preferably the 1st or the last) as the hotel is close to the airport.

Right next to the famous attractions, it is already a good local hotel.

Excelente todo, la ubicación, las habitaciones, el desayuno y sobretodo el trato del personal. Sumamente recomendable! Sin duda para repetir. Estuvimos en una habitación de 4 y fue super cómodo todo , la cocina americana un plus.

Wow. One of the most ridiculous experiences in over 35 countries and 150 hotel stays in my life. Arrived at the hotel which looks dated from the outside but I was confident, based on the reviews, that the rooms would be decent as I expected. Slow check in process but staff fairly friendly. We got to the room which, no exaggeration, was one of the most dated, smoky, disgusting rooms I’ve been given. Rather than complaining at the end of the stay, I returned to reception and said that the room was horrible and smelt terribly of smoke. I asked if we could be moved to a nicer, newer room. This wasn’t well received but Leonardo (hotel receptionist) said that he would arrange for us to move to a room on the eighth floor. We fetched our things from the first room and waited at reception. After Leonardo had ignored us for a few minutes, I asked again if we were being moved to a better room. To clarify, by better, I was asking simply for a more modern room that did not smell of smoke and that reflected the photos of the hotel online. At this point, he lost his temper and said that we needed to go and sit and wait. I explained to him that we had a reservation later in the evening and that we needed to check into our new room quickly. He behaved aggressively and with a short temper - telling me that I should basically be grateful that he was moving our room! I explained that, as a customer, we pay for a room of a good standard for the price and that he was not doing us a favour! He then accused me of ‘harassing him’ about having a better room! There was no element of ‘harassment’ and only Leonardo speaking in a rude and totally unprofessional way. I could not believe what was happening! At this point, I asked to cancel the room as we were going to stay elsewhere. I asked Leonardo for confirmation that the cancellation would be free and he told me ‘he did not have time to write this confirmation’. I explained that it would take him less than a minute and that we could only leave the hotel if we were sure we would not be charged. He begrudgingly provided Brie after demonstrating a further bad attitude. I am sure that the hotel will reply to this review with a different version of events but, all I can say is, this hotel is seriously dated, in a bad condition, smoky in the room we were given and the attitude of Leonardo was one of the worst and most bizarre I have ever come across. I am also making a formal complaint to the NH Hotel group, whom I expected better of.

This place was perfect in every way. The check-in, the room, the service, and the dining room staff were all wonderful. Our room was clean, the water was hot, and the bed was comfortable. This hotel is ideally located as well. The mall and grocery are within walking distance, and some excellent restaurants are also within walking distance.

As I checked in last Monday at the Aloft, Tobias Bradley, one of the Front Desk Managers, noticed it was my birthday. From then on, he made my stay, a very special one. When you’re away from home on a special occasion, it could feel very lonely, so, every single detail, was greatly appreciated. I also want to thank the rest of the staff, specially, Gustavo, at the restaurant, who always had a warm smile and a kind gesture. In addition, this hotel has a perfect location, in an upscale area at Punta Carretas, practically next to a big shopping mall, surrounded by great gastronomy, and a block away from Rio de la Plata. I thank you all from the bottom of my heart for such a wonderful experience. I recommend this hotel wholeheartedly.