Hotels near Plaza Franco, Montevideo

We enjoyed our stay at Hotel Montevideo but there are improvements needed. We travel to Uruguay from the US every 1- 2 years to visit my husband's family and have stayed many places. This hotel is beautiful but the rooms were not as comfortable as expected. We wouldn’t stay here again unless improvements were made because comfort is very important when traveling such a long way and staying up to 2 weeks. Pros: The hotel decor is visually beautiful. The staff are friendly, courteous and helpful. It was nice that some of the staff spoke English. My husband is a native Spanish speaker and it was great that he didn't have to translate the restaurant menu for me. The morning breakfast was very good and the staff there great. The views from the 10th floor hotel bar and DJ were fantastic. Cons: Not worth the price of the upgrade, and not what you would expect for a hotel with hotel with 4+ rating. We asked if an upgrade was an available at check in because we were staying for 11 nights. We were offered a Suite room that was bigger in size and has a small kitchenette. The size of the room was better for us for a long stay but unfortunately the bed was the worst bed we have ever slept in. It was way too soft, no support and the pillows were too soft. I realize of course this is also about preference but we have stayed at many hotels and have never experienced such a horrible bed. We traveled a long way and a good nights rest is always important. The bathroom- I prefer a long sink or his/her countertop when we travel so that we can arrange our skin care, makeup, beauty products etc. This sink was tiny so I had no place to put my toiletries when getting ready. The lighting is too dark in the rooms even with the curtains fully opened. When I was getting ready, I could barely see anything. A dimmer light switch would be much better. It would also be nice if Restaurant Polo Bamba had a rotating menu for dinner options.

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from **********, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.

I stayed 3 nights in the so called double standard room. My room was on the 6th floor overlooking the street. I enjoyed my stay at Own Montevideo. The room had a nice modern setup with a plenty of storage space, switches/power outlets in all the right places, many lighting fixtures. I could open windows and get a fresh air. The A/C worked fine. Wi-Fi was fine as well. The bathroom was of a decent size, with the separation between the sink and the toilet/shower. There was a window next to the bathroom sink, with a plenty of light coming in. Everything was in decent shape and looked clean. I found the small shelf was missing in the shower but it didn’t bother me much. Noise level was average. Nothing super loud that bothered me. The breakfast was adequate, with friendly personnel. One thing to know is that you have to specifically ask for coffee/tea and it will be brought to you. Everyone from the staff was very friendly and helpful. The hotel is conveniently located. I walked to Pocitos/Montevideo sign and back. Everything is a short Uber ride away, with a plenty of Uber cars available. Uber ride to Buquebus terminal for direct ferry to BA at the morning took around 15 minutes. If you arrive at MVD airport without a lot of luggage, you can take DM1 bus at the front of the terminal (84 pesos as of November 2022), get off at the last stop and walk ahead for 2 minutes and you are right there at the hotel door. Very convenient. All in all, everything was good, as it seems like everything else in Montevideo. I enjoyed my stay at this hotel and am giving it 5 stars review. I certainly recommend it.

The location of the hotel on the Rambla is excellent. The room service and at the reception are very kind and help a lot. The location is close to the old city, you can walk. The hotel is in the Palermo neighborhood, a cute neighborhood, kind and helpful people

Very comfortable. There is a very careful and gentle staff. Just for a work trip.

The hotel staff is great. The rooms are huge but need renovation. My bath tube had problems with water drainage. Taking a shower while the water reached my ankle. Not pleasant. The breakfast is fair enough. But had another issue. I asked for a fried egg and the waitress denied. “No more eggs”. A few minutes later a local guest asked and got it on a plate. As I questioned the double standard there was no understandable answer. Sad experience. At night the street are very dark around the hotel and there are plenty homeless people.

The location of this hotel is very close to the old town and the attractions of Independence Square, and the rooms are clean and tidy, the refrigerator and electric water heater are provided, the price also includes breakfast, and it is a very good breakfast. Although not on the New Town Beach, the price is already very worthwhile, it is really invincible. Stay can be considered.

The property was very conveniently located. It had a beautiful old-style, wrought iron elevator and a small but nice rooftop patio. The room also had some nice old-timey touches like the crown molding. The bathroom was a good size (compared to others we encountered on our SA adventures) and the shower had excellent water pressure. The receptionist who greeted us provided a map and lots of helpful advice about sights nearby. My friend enjoyed the coffee available near reception each morning. BUT, while beautiful, the elevator was ultimately very slow and sometimes didn't come at all. The furniture in the room showed some wear. While it fit with the antique-y theme, I probably would have removed some of it at that stage of dilapidation. Our room's bathroom when we arrived wasn't fully clean (there was hair on the floor and in the shower), and the waste basket's pedal opening mechanism was broken so it was awkward to use. We removed the wastebasket's top to make it easier for us (and hoping the whole thing would be replaced by housekeeping) but they just set the top back on (broken) in its inconvenient state again. And not the hotel's fault, but the entire 1.5 days we were visiting, one couple monopolized the rooftop deck - they and their belongings were spread out there every time we checked - so we didn't feel like we were welcome to use it.

I stayed at this lovely hotel a number of times in April and May of this year 2023.This hotel is located in the heart of the Ciutad Vieja,the Old City, in Montevideo.The location is very convenient to the sights,attractions and restaurants of this part of the city.Check-in was handled speedily and the room I was given was clean and inviting.I want to pay tribute to the staff who were always friendly and helpful-Oscar,Francisco and Reuben...The ladies who operated the breakfast buffet were also friendly and welcoming....This is a lovely place to stay and a staff member is always available to assist with booking a taxi....I am happy to recommend this place and gladly give it 10 out of 10.

We had no problems with the hotel, its location or cleanliness. However, we were double charged for our room back in March 2022 and 7 months later have still not received a refund. Upon check in the girl charged our credit card the incorrect amount for our booking. When I pointed out the error, she recharged my credit card in the correct amount and said she would issue a credit once she asked someone who knew how to process it. Shortly after we were issued a credit and given the appropriate slips indicating the 2 charges and the credit charges to my card. When we arrived home I noticed 2 charges from the hotel on my credit card statement but no credit. For some reason the credit has never processed to my credit card. Up on closer inspection of the credit slip I noticed it says INCORRECTO at the bottom and therefore never got processed. I have sent numerous emails trying contact someone at the hotel since this booking trying to get my $463.50 USD refund; and no one will return my emails or my phone calls. I even had the booking agency contact the hotel (***********) and they still will not correct this matter. This is not a big hotel (it has 21 rooms) and at the time of our stay it had very few bookings so reconciling this matter should not be a problem. I wonder if they make a practice of doing this type of thing??