Omni Mont-Royal Hotel Reviews
Omni Mont-Royal Hotel
1050 Sherbrooke St W, Ville-Marie, Montreal, Quebec, H3A 2R6, CanadaView Hotel Details
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Omni Mont-Royal Hotel Guest Reviews
4.4/5
Very Good
46 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.4
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Positive reviews(42)
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Negative reviews(4)
zaddy
Deluxe King Room
Stayed in Jun 2023
Solo travelers
20 review
Amazing
Posted on Jun 28, 2023
Conveniently located near McGill University and the downtown shopping area. Many good food options nearby.
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
8 review
Outstanding
Posted on Oct 12, 2024
The location of the hotel is very good, very close to McGill University. After checking out before 12:00, you can store your luggage at the front desk for free. There is a public underground parking lot behind the hotel, which costs 20 Canadian dollars per night.
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Guest User
Deluxe Two Double Room
Stayed in Sep 2023
Family
7 review
Outstanding
Posted on Dec 23, 2023
The location is excellent, you can walk directly to Mount Royal. It is located in the city center, easy to access, and you can move around freely without a car. There are several restaurants nearby that are very good
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Guest User
Deluxe Two Double Room
Stayed in Aug 2024
Family
5 review
Outstanding
Posted on Aug 27, 2024
Good price, big room, very convenient surroundings
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Guest User
Deluxe Two Double Room
Stayed in Sep 2023
Family
1 review
Amazing
Posted on Sep 16, 2023
It is easily accessible and convenient. There are relatively few amenities, but the staff is friendly.
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Anonymous User
Deluxe Two Double Room
Stayed in Jul 2023
Family
11 review
Very Good
Posted on Aug 11, 2023
The hotel is a bit old, but the service is good. Parking is not easy, but that's an issue in downtown Montreal.
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Guest User
Stayed in Sep 2024
Family
Outstanding
Posted on Sep 6, 2024
The hotel is located close to city centre with easy access to a variety of popular neighbourhoods . The lobby area is quite small and has a lovely bar with comfortable seating. The rooms are spacious with large windows and a pretty good view. There is a pool on a separate level with limited seating and a view on the city, the back portion of it, mostly occupied by sun beds mostly overlooks a wall which isn't quite the best. The concierge and front desk stuff were very helpful. Overall a great stay!
charlesnY8223JD
Stayed in May 2024
Solo travelers
Outstanding
Posted on May 27, 2024
The moment I entered the Hotel, I was greeted with smiles and Professionalism. It was hot day and through our verbal interaction, I was given a room upgrade. The Concierge...Veronica made my stay the most pleasant. She made sure I maneuvered around Montreal without any difficulty. She presented a warm disposition and truly enjoyed her job. Outstanding work!! The rooms were clean and each employee were helpful and available for any kind of assistance. I enjoyed my stay!! ...Get the Crab Cakes!! Yum!! Chaz
Response from Property: Good day CharlesnY8223JD, Thank you for choosing to stay at Omni Mont-Royal. We appreciate you sharing your wonderful experience with us! We are pleased to hear about the consistent, positive interactions you have had with our staff, especially with our concierge, Veronique. Your kind words about the hotel's ambience, the crab cakes :) and the professionalism of our staff are truly appreciated. We look forward to having you stay with us again for another exceptional service. If there is something specific you liked from your stay or if you have any preferences for your next visit, please let us know. Thank you for your feedback! Sincerely, Sasha Samuel Front desk supervisor sasha.samuel@omnihotels.com
Guest User
Stayed in Oct 2024
Other
Posted on Oct 29, 2024
I didn't end up staying here. I had a reservation but needed to cancel due to unrest and safety concerns at the McGill university campus in Oct 2024. I called to cancel my reservation 4 days in advance and shared the safety reasons. They said that I was outside of the cancellation period even though it was 4 days before the reservation date (apparently cancellation dates vary??). A manager was supposed to call me back and never did. I called back a few days later and they said that due to hotel policy, they cannot refund my reservation. My colleague called the same day as I did (4 days in advance) and was able to get a refund. I just registered to be an Omni member but I will never stay here due to the poor customer service. I'm in Montreal at least 10x per year, the Marriott can have my money.
Guest User
Stayed in Oct 2024
Family
Posted on Oct 23, 2024
The restaurant service is very variable depending on the service staff. The ladies are good, but the men are terrible. The men like to stay in the kitchen and don't come out, so we can't tell them anything even if we want to ask for something. We never want to visit if they attend us next time.
GH B
Stayed in Oct 2024
Family
Posted on Oct 16, 2024
The best thing about this hotel is its location. The price point is reasonable in comparison to other hotels on the same level. It got a lot of good reviews and I would say most were accurate. The reason for the three star rating is the following: Our room needed a major update. The decor was circa 1990, and it looked as tired. The heat didn’t work properly and it kept shutting off. There were very few outlets, and most were in use for the room fixtures. It was difficult to charge our devices. There were no modern charging outlets. There was no grab bar in the shower, which could be a major safety issue with older guests (fortunately it did not affect me, but still).
Guest User
Stayed in Apr 2024
Business travelers
Outstanding
Posted on Apr 16, 2024
Rooms are large and comfortable. They have all the items you’d need, including a mini fridge. Staff were all polite and helpful. Conference facilities were great and the food was delicious. Location is close to McGill. Lots of restaurants within 10-15 walk and Eaton Centre is only a 5 minute walk away.
Response from Property: Dear tsheo42, Your kind words truly warmed our hearts and reaffirmed our commitment to providing exceptional hospitality experiences. It brings us immense joy to learn that you found our rooms spacious and comfortable, equipped with all the necessary amenities, including the convenience of a mini-fridge. Our team takes great pride in ensuring that every aspect of your stay is comfortable and convenient, so it's delightful to hear that we met your expectations in this regard. Your appreciation for our staff's politeness and helpfulness is deeply appreciated. We believe that genuine hospitality stems from the dedication and warmth of our team members, and we are thrilled to know that their efforts contributed positively to your experience. Once again, thank you for choosing to stay with us and for sharing your glowing review. Your feedback motivates us to continually strive for excellence, and we look forward to welcoming you back for another exceptional stay in the near future.
Guest User
Stayed in Oct 2024
Couples
Posted on Oct 14, 2024
Positives: Location was good, room was clean, chrome cast worked, coffee and tea was in room, and robes were soft. Negatives: - bathroom door was hard to close (had to push it into the wall to close it). - no free water bottle in room. Water is Pennies on the dollar to a hotel with purchasing power and is a no brainer. If no water bottles at least have an environmental reason posted and note that tap water is safe to drink. - elevator buttons are dated. Button didn’t work on one side of the elevator for the floor we were on (6). - water pressure in tub/shower was great, but the drain was slow. Water egress needs to be equal to or exceed water ingress, or the water will accumulate in the bottom of the tub which is gross. - toilet paper roll is awkwardly located, so I may have pulled a muscle stretching for it.
Guest User
Stayed in Oct 2024
Family
Posted on Oct 8, 2024
Room 3103. Room is poorly soundproofed (near elevators or utility closet so this is bad) and curtains don't block out light from sun in the morning. Hallway is very dimly lit. Location is good and service is good but overpriced for what it is.
Guest User
Stayed in Oct 2024
Solo travelers
Posted on Oct 8, 2024
Poor service. I could not open the door and security had to open it by literally running into it to get it open. When I suggested this was a fire hazard, they simply shrugged their shoulders and walked away without saying a word. Service was poor in other areas as well. Will never stay here again.