Empire Suites Reviews

There were bedbugs and mold in our room. They would not move us to another room. We tried to leave and find another hotel but our car was parked in their parking lot and we were blocked by other cars so we couldn’t get out. We had no choice but to stay the night. We tried to reach management last night, but had no luck. And we had no luck trying to talk to management either. We’re trying to get a refund for the room through Trip.com. We were not successful at getting a refund for the $45 parking that we paid so we are going through our credit card company to fight it. We had to pay $250 deposit they gave us the receipt, but when we left, they would not give us a receipt for refunding that $250. We have been traumatized by this hotel and do not plan to use Trip.com again since they will not provide us with a refund. My wife was throwing up all night. This was a complete nightmare.

Average hotel,near in downtown…..👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

Objectively speaking, for this price and location, there is no need for service and environment. It seems that there is Hyatt not far away, but the price is completely different. But the most inappropriate thing about this hotel is that the front desk actually recorded my credit card number when I asked for a deposit. A few days later, the bank said that it suspected that my card was stolen and the card-not-present transaction failed. Fortunately, I did not believe her explanation and turned around to open the payment lock of the credit card, so there was no loss. During the entire trip, none of the hotels recorded my credit card information. They all swiped the card directly and froze it with the POS machine. This is the normal operation. You can figure out the rest yourself.

The room is big, the environment is good, the front desk service is also good, the only drawback is that the breakfast variety is relatively small