Hotel Eden Palace au Lac

乾淨，衞生，服務號

How difficult is it to get a pillow in this five-star hotel? I checked in for one night on the evening of October 2, local time. On that day, I first met two female front desk staff. The service was quite professional and they arranged a relatively large room for us. However, the Indian front desk staff who was on duty at night and lied a lot (no racial discrimination, just for positioning) directly led us to give this (so-called) five-star hotel a score of 0. We first saw a service on the hotel's official website, claiming that customers can contact the service staff when needed and choose their favorite pillows (in China, three-star hotels such as the All Seasons may have such a service). So we called the front desk at 10 o'clock and said that we wanted 2 pillows of a certain type. The front desk staff said that they understood what we wanted and would provide it later. About half an hour later, we asked the front desk again. He first asked what exactly do you need and said that he was the only one on duty at night and he could not provide it. We went downstairs to find the front desk directly. He said that the hotel did not have this service; I slammed the official website page in his face, and he said that this required an appointment and had "actively" called to tell us. In our opinion, he has been lying. After the argument, he said he could give it to us, but he had to wait for us to check the rooms one by one to find the pillows and asked us the room number. 10 minutes later, he brought one (later found to have stains), I said I wanted 2. 10 minutes later, he brought another one. So, can you count how many lies he told :) It's hard to find two pillows in a five-star hotel. In addition, the furniture and bathing facilities are old; the breakfast is at the same level as a 3-diamond hotel. The hotel is right by the lake, with a very good view.