TownePlace Suites Charlotte Mooresville

I booked with this hotel because the website indicated there was an indoor pool- but the pool wasn’t available, if we had known we would have picked a different hotel.

a very good breakfast was included

We were traveling back home from a vacation and decided to break up the trip. We really enjoyed the hotel. The pool was under maintenance, but we were given permission to swim at their sister hotel. The morning breakfast was very solid and well stocked.

Dirty rooms and rude staff. The countertops did not looked like they were ripped down and the room had weird smell. When I went down to the lobby to get some information, the front desk was very rude and dismissive. They were complaining about their new partnership with Carowinds. Business trip guys treating the lobby like a frat part. Not family friendly.

The hotel is right off the interstate, and was perfect for our road trip. We didn’t arrive until almost 11 p.m., but the front desk staff was still very fresh and accommodating, thanking us for being Platinum members. We requested extra pillows through the Chat service on their app prior to arrival, and that was accommodated. Thank you! We left at 9 the next morning, so no time to use the facilities. We saw a meeting/work/quiet room, as well as a theatre/family room. We are not familiar with TownePlace, so we’re quite impressed. Breakfast was simple but more than enough with hot and cold options. Bananas and apples were individually Saran wrapped, and we really appreciated that for hygiene reasons. Thank you! The room is spacious. The only not-good thing was when we opened a kitchen cupboard to get drinking glasses, we saw a dirty, clearly unwashed plate on the stack. It could have been put there by a previous guest, so no blame on the hotel here. But, like any other hotels, wash the glasses yourselves before you use them.

Nice reception, dirty kitchen in room, outlets and fixtures need to be updated.

We were given a room and it was dirty. Mold in shower, general thick dust and dirty walls and surfaces, then the bedding was even dirty. I went to the desk and he was very nice when I showed him the pictures. We were given a different room and it was much better. It looks like they have a lot of the studios rented to long staying folks for work.

John on the front desk is amazing, he has energetic and friendly vibes. The hotel is one of the great hotel that we stayed so far with the very affordable price! we want to stay in Towneplace again in the future!