Candlewood Suites Mooresville/Lake Norman,NC

Suite was clean and room.. What was missing is

Nice big comfortable room.

It was very nice! I would stay there again, when I am in the area!

Really nice and close to attractions

Perfect property

Dirty.

My guests and I stayed the night of 7/20/24. Both rooms were given a late check out at 12. For one room, multiple housekeepers knocked on their door before 12pm which made them feel pressured to leave. The other room was gathering their belongs about to walk out of the door when there was a knock on the door. When I asked who it was, they stated "housekeeping." I opened the door while holding all of my items and informed them that we had a late check out. Angie, the front desk employee, stated as she looked at her watch "yeah, and it's 12:01." I let her know that as she could see, we were about to leave the room. And the other guests had left the other room with the late check out. After taking my belongings to the car, I attempted to speak with Angie regarding their policy and knocking on doors. Angie was incredibly rude, passive aggressive, and condescending. Her manager, Sabrina, was there and spoke in a calm, polite manner and explained that they do sometimes check on guests after a few minutes. I understand the housekeepers have a busy job and must ***** rooms to allow them to be washed and the rooms prepared for check in, but how you speak to your guests is crucial. Having a good front desk employee can COMPLETELY change someone's experience and Angie ruined this for my guests and myself. My guests and I are either current hotel employees and have been in the past and have never rudely knocked on someone's door 1 minute after they were expected to leave. I appreciated Sabrina acting in an appropriate manner and the 3rd shift male employee was very nice. The female that checked us in was very friendly as well. While I did not have the opportunity to meet other staff, Angie appears to be the bad apple of the group. And you know how the old saying goes..... one bad apple can ruin the whole bunch.

Great stay. Room was clean and property well taken care of. Everyone was friendly and helpful.

checked in after 4 day drive to a room that had stains on curtains, trash and dirt around bed, clogged bath tub among other things. Drunk people everywhere. We spoke to front desk that we will be checking out early due to these issues and they apologized and said we would not be charged anything for the inconvenience. Once we left, they charged us and no one will now speak with us.