Best Western Plus Gran Hotel Morelia Reviews

The buffet was good. The location is great!

Mattress was hard. The rest was great.

It seems to be the best hotel in Morelia. There is no breakfast when booking with Ctrip. Everything else is ok.

The hotel was very good, it had all the services. I really liked it.

Everything is excellent, only the buffet is expensive for what it offers!

Good price and excellent service

Excellent price ratio vs what the hotel offers

The hotel is relatively cost-effective. It is about 10 kilometers away from the city center. For the same price, choose this hotel. The hotel in the city center is average

Second time here. Would have liked a mini fridge in the standard rooms, it’s Mexico weather is hot no where to store a cold water in your room. Upgrading was around $400 more all fur a mini fridge. Location is convenient.

I was told as an ******* platinum member I would receive a free bottle of wine for my 9 night stay. I nevrr received it so i asked the front desk about it. For my $935 USD / $15,308 MXN peso stay I received a $2.42 USD / $56.25 MXN peso bottle of wine. I found that offensive. There were 3 of us staying in the room and we only received 1 drinking glass and 2 coffee cups which were never cleaned or replaced. Ice machine never worked so we constantly had to ask room service. Phone in room stopped working on the 4th day and never worked for the remainder of the stay. Walls are thin so was kept awake all night by drunken neighbors singing at ungodly hours of the morning. We have stayed at this property multiple times in the past but will never stay here again. The only positive was the friendly staff which made our stay bearable. They should not be on expedias list if that is how they honor the amenities and treat you at a supposed VIP property.

Great location. Consistent problems with the 2 very small elevators and room key cards only worked half the time and required going to front desk to reprogram. Very inconvenient. Also there were a couple of hundred kids staying for a soccer tournament. They were running and screaming up and down the halls until 11 PM. Lastly, on our last night there, we found at least 10 police on our hall and in various rooms searching. Very unnerving. Pool and restaurant very nice. Staff friendly.

I got charge twice for my room, also car ley tag got lost! Water in the shower was dirty at first.

Everything was perfect staff very nice 👌 room excellent and very clean the only thing i don't like the pillows

Great breakfast! I loved the park next door, helps keep things quiet. The orchid house is worth checking out too.