Hotel Belmont

We reserved and paid for a deluxe panoramic room, according to the information on the website, with an area of 30 square meters, situated in a corner, and only 6 rooms available. However, we received a double panoramic room of 25 square meters. They tried to convince us that we had paid for this type of room. We had no one to discuss this with, received no apologies or financial compensation, despite having everything in writing, including screenshots, which were sent to the relevant authorities. At check-in, we were assigned room 108, which was not the type of room we had paid for and, additionally, was located above the kitchen. It had a persistent smell of frying/food, something rather "divine." I'm leaving this review with the room number so that the reception staff can no longer claim that it's the first time customers have complained about this issue. We politely informed them that we needed to change the room, or else we would return to Bucharest. They gave us room 310, a double panoramic room, not the deluxe panoramic room we had paid a deposit for, where we had a "lovely" view of some tanks and the back part of the kitchen. We would have left, but the child was tired, and we agreed to stay in that room, trying to find a solution with the reception. Eventually, a refund of the price difference between the two room types and the customary apologies were expected from them. In addition: ROAD It's important to note that the hotel is not located in Sinaia, as it appears on other accommodation platforms. The hotel is in DAMBOVITA, a 50-minute drive from Sinaia, with many winding and narrow roads, not in good condition in the last part. RESTAURANT/RECEPTION DESK FRONT The restaurant is nicely decorated, but the staff leaves much to be desired. The restaurant prices are very high for the quality offered. The food is of very poor quality, and the children's menu includes frozen potatoes. You need a reservation; On the evening of our check-in, we asked at the reception if a reservation was required for the restaurant, and we were told that it was not necessary. On the second evening, we went for dinner around 18:40. In the restaurant, there were approximately 3 occupied tables, about 15% of capacity. No restaurant staff was present at the entrance, so we entered and sat at one of the tables, the same one we had occupied the night before. In less than 2 minutes, a waiter arrived and, in an impolite tone, asked if we had a reservation. We told him no, explaining that during check-in at the reception, we specifically asked if a reservation was needed, and were told it was not necessary. Furthermore, none of the tables had any reserved signs; otherwise, we wouldn't have dared to sit there. They offered us a table for 2 people, while we were 3... I refused to stay in a place where we were treated so poorly, especially considering the cost of 300 euros per night. We went to the reception, reported the issue, and requested to speak with the manager. W

Great experience! Fair price for what they offer. Nice spa (do not miss the sensorial shower). Good food, polite service, everything looks even nicer than the pictures. We will shure return in the summer.

We had a perfect stay at Belmont, being spoiled with prossecco, rose petals and baloons in the room, having amazing culinary experiences, relaxing at the spa with amazing massage ( Lovena is doing an amazing massage). Definitely will come back! ❤️

Great experience in beautiful location. I recommend this hotel, it's one of the best hotel in Romania, I think it's need to be ranked as a 5 stars hotel. The breakfast was excellent, the Spa is very exclusive. The restaurant in the hotel is very good with special and tasty food. To summarize it's Luxury experience with the best facilities. I'm sure we will be back.!!