Best Hotels near Just Jersey, Morristown

First time at this property or any Sonesta brand hotel. Nice room and good location. Power outage during an excessive heat warning in NJ did not help when the power was out from 6:30pm ish until at least 3:30am. We are seniors on the third floor. No air conditioning, lights, TV, use of in room kitchen etc. Basically, a dark room with for walls. Staff provided no helpful information or estimated repair times, which EVERY utility company I have had, where I lived always did. No backup generators to power the rooms. No designated place to charge your phones. NOTHING! and, no adjustment on our bill during checkout or even an apology. Second night of our stay, power went out within 30 seconds of us getting off the elevator and walking a short distance to our room, nearly trapping us. Opened a case with the care team and have heard nothing in over two weeks. Very disappointed with Sonesta :(

The location is very good, the surrounding environment is in good order, and the transportation is convenient and not noisy. It is a recent road construction, which is a bit inconvenient. There are many supermarkets and restaurants within walking distance. The rooms are large and clean, the front desk service is good, the laundry is a bit late, or it is completed in time, plus points.

The management here deserves the lowest possible rating. I arrived here on July 5 for a 4 night stay with my daughter and disable son. He requires a wheelchair for ambulating. My reservation was made well in advance. We were visiting family in the area and looked forward to outdoor pool time. On arrival there was a man at the entrance who I assumed would help with baggage. He disappeared into the building. My daughter and I helped my son into his wheelchair. The wheelchair was in the trunk and we had to remove the luggage to get it out. We made two trips into the lobby got to the registration desk. It was warm in the lobby and now saw fans at the desk. I inquired about what was going on. We were then told the ac was down and had been for three days. I told them I couldn’t stay here . They offered to cancel my reservation and handed me a paper with two hotels listed. One not a Hilton and in Elizabeth. The other in Parsippany at an Embassy Suites now a Hilton brand. I asked them to call and see if there was a handicapped accessible room. They said we can’t do that you go do it yourself. After protesting that was not good customer service the clerk helped me out. I also inquired why I had not been informed earlier about the lack of air conditioning. I had received a message that morning welcoming to the hotel as if nothing was amiss. The reservation got made we went on our way. Not one person offered to help us get the luggage and the wheelchair back to the car. To add insult to this about an hour after we left got an email informing me that the ac was down and offered to cancel our reservation. I am a Hilton honors member. When I travel I stay at Hilton. What a disappointment. Much of this could have been averted with proper management.The lovely Short Hills Hilton where I stayed and dine several year ago is not the same. Hilton you are not well represented by this facility.

We're Bonvoy members because we like Westins. According to the Marriott corporate website, the Marriott brand and the Westin brand are both considered “Premium” Bonvoy properties. As such we expected a similar level of service to what we've received staying in Westin properties. Unfortunately this particular Marriott is a stunning disappointment. We arrived at the property for check-in to find there was no valet parking. They charge a parking fee of $15.00US, which they charged by default, even if you have no vehicle there. Several of our friends who arrived by taxi had been charged. They had to call back and get the charges removed. In addition, there was no staff at all to assist with baggage. Everyone had to haul their own. There was an exciting scavenger hunt to find a luggage cart whenever you needed one. The rooms are clean and present well. I appreciate that there are walk-in showers instead of tubs. I question the choice to use a vinyl composite flooring instead of carpet. The hard surface makes the room noisy, the floor cold, and has a very “Super 8” feel to it. As with the Westins, the beds are quite comfortable. We originally intended a 7 night stay, but due to reservation issues we opted to cut back to 5 nights. I've called the property a dozen times over the course of 14 months to reserve a hospitality suite for the week. The sales manager here is either incompetent, lazy or both. In that 14 month window she was unable to fulfill even this exceedingly basic request. She ignored every single one of Marriott's 5 core values and ruined a trip we've been planning for three years. Our first experience with the on-site dining elicited a mixed reaction. The food was better than expected, and our server was extremely accommodating. We had a table that ended up being 12 people (started with 6, expanded as additional people arrived). Some left and others took their spots. All told we were there about 2-1/2 hours. The hostess was quite cranky, apparently it was inconvenient for her that we were still buying drinks and chatting. She pointed out a few times that we couldn't stay long, as she had another group coming in. That struck us as odd, as she'd told us earlier that they don't take reservations. Even our server was getting annoyed with her, probably afraid she was ruining his tips. We found that breakfast service is short, closing by 9:30, and the staff member in charge of the lobby coffee was quite anxious to shut off the coffee machine Friday morning, even though several of us were gathered in the lobby chatting and...wait for it...drinking coffee. Apparently she was afraid the guests would avail themselves of...guest amenities? There was no coffee service at all on Saturday or Sunday mornings. Hotel tip: Anyone staying at a property Marriott considers “Premium” shouldn't have to order coffee delivered. The convention space is nice. It's smaller than most I've been to, and really too small for the convention we were attending. That

Very new hotel, breakfast is not bad

During a very difficult time in my life, this place became home. From the cleaning staff, who work tirelessly round the clock, to the front desk to maintenance, to the kitchen, etc. it has become my safe haven. The rooms/suites are more than roomy, it's updated and the kitchen is phenomenal. I would give this 10 stars for the facility and 10 stars for the entire staff.

The rooms are clendly with all the necessities the one bedroom with kitchen and living room area is spacious and would be more then comfortable for an extended stay. The gym is clean and well verse with equipment the pool and grill area is clean and spacious overall exceptional place