Red Roof Inn Morton Grove Reviews
Red Roof Inn Morton Grove
9424 Waukegan Rd, Morton Grove, Illinois, 60053View Hotel Details
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Red Roof Inn Morton Grove Guest Reviews
3.1/5
11 review
Verified reviewsLocation3.1
Amenities3.0
Service3.1
Cleanliness3.0
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All reviews(11)
Positive reviews(4)
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Negative reviews(7)
Benyapha
King Suite Non smoking
Stayed in Mar 2024
Travel with friends
3 review
Great
Posted on Jun 12, 2024
Everything is great! Staff are friendly. The room is clean and amenities are in good condition!:)
Istvan
Deluxe Queen Room Non smoking
Stayed in Jul 2024
Solo travelers
41 review
Posted on Jul 25, 2024
it smells like piss on the balcony
Stan W
Stayed in Aug 2024
Family
Posted on Aug 27, 2024
Arrived 8/23, room 227 clean, broken toilet seat in room. 8/25-8/26 no television signal and no notice given in room. 8/25 wi fi wet out for a period of time. 8/26 pm air conditioner stopped working despite manager plugging unit back in and working for 30 minutes and asked for room change. Moved to room 225 with no television signal found out 80% rooms had no tv signal because they were switching satellite providers. Departed on 8/27 no apology about lack of services. Suggest avoiding this property until they address these problems
Response from Property: Hello Stan, Thank you for taking the time to tell us about your experience at the Red Roof Inn Morton Grove. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Please accept our sincerest apologies for having to change rooms, the issue with the Wi-Fi and other concerns mentioned. I have shared your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Sanesha Red Roof Management RediResponse Specialist
Guest User
Stayed in Jul 2023
Other
Posted on Jul 8, 2023
Just absolutely awful!..120 characters not enough to describe this exp, just dnt, these ppl dnt care. I will never ever visit this place again, got nerve charging $105 a nite. They're def giving Red Roof a bad name and should be SHUT DOWN!
6/10
Response from Property: Dear Bryan C, Thank you for posting a review about your recent visit at the RED ROOF INN MORTON GROVE. We are sorry you had a less than stellar experience. As it pertains to pricing, we are not privy to it. However, price change due to the competitiveness of the market. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I wish you all the best in your future travels. Sincerely, Linton Rediresponse Specialist
Guest User
Stayed in Jan 2023
Business travelers
Posted on Jan 31, 2023
Had this place booked a few nights - hoping for a decent experience. Definitely not. Room was dirty, bed had hair in it. My door lock was broken and looks like duct tape was holding a hole in the bathroom tub. I cannot believe this place is even in business!! Cops were next door to my room they just had to break in to. I DO NOT RECOMMEND THIS PLACE.
Guest User
Stayed in Jan 2023
Business travelers
Posted on Jan 31, 2023
I had the occasion to stay in this hotel only one night, by chance, on Sept. 19th, 2022. My room was located at first floor. The room in general looked enough clean but in the morning I discovered there where plenty of beatles/bugs in it! I didn't take the breakfast as the juice was finished and the coffee too - I chose not to take anything also for the hygiene general conditions...I will never come back here anymore. My colleague found a very dirty room and the bathroom was a real disaster - at least our complaints were understood by the man at the reception and he got his room changed.
Guest User
Stayed in Jan 2023
Other
Posted on Jan 31, 2023
We made reservations for 2 rooms through a central booking number for Red Roof Inns. Upon arrival, the manager was rather curt and told us that one of the rooms was "booked differently" and charged $79.80 for the second room. My credit card was charged $126.50 for each room, plus that $79.80. When I called the central number, I was told to call the motel directly for all billing issues. The manager there told me there was no record of the confirmation numbers. So, essentially, I paid $166.40 for each room. They were clean enough but smelled musty --- certainly not up to standards for the price I paid.
Response from Property: Dear Mike, Thank you for your positive comments. I have looked into your reservation and as discussed at check-in, since there was an issue, I had offered a discounted rate. Yes, you eneded up paying more for the reservation but it was less than what you would have paid if booked in advance. GM
Guest User
Stayed in Jan 2023
Other
Posted on Jan 31, 2023
We stayed for only one night (thank heaven). We couldn't regulate heat at all. Felt like a sauna in there. Even turning it off did nothing. Called front desk and he said to pull the plug. In winter???? Dirty floor and dresser drawers. Lamp and bathroom vanity had burnt out light bulbs. Drain lever in sink was broke, so we had to hold up the stopper to drain water. Took a 5 minute shower and ran out of hot water. Towels and washcloths were paper thin. We stay in Morton Grove often because we have relatives there. Will not use this hotel again. Definitely not worth the $83 we paid.
Response from Property: Dear Carla, As per response to your reviews on other sites, my sincere apologies, there is no excuse for your experience, your detailed feedback is valuable to us, and rest assured the issues have been addressed. -GM