Guest User
November 16, 2024
They gave us a room on the ground level exposed to the cold, saying it was a Super Deluxe; it was anything but Deluxe as it was the smallest room for two I have ever seen in a property. Then, when we asked for a change, they gave us a room on the third floor (there was no elevator), and that room turned out to be a deluxe, slightly bigger but with no closet, no plug points, and no proper facilities in the bathroom either. All this when we were shivering in the cold having just climbed up, no welcome drink to keep us warm either. All in all, a forgettable experience