Arlberg Hotel Mt. Buller

I prefer Whistles than Mount Bullet. Location and facilities are not skiers friendly

Great location for our toddler.

GOOD The service was really good Staff were nice Nachos & pasta dishes were nice BAD The chicken made the whole group sick and the toilet all night The vegetables were hard and uncooked The room was generally dirty and not cleaned. We found a cigar in the cupboard above the sink behind the cutlery The kitchen cupboards were stained and uncleaned Cutlery and crockery all had to be cleaned before use UGLY My luggage has silverfish from the room - GROSS Springs in the bunk bed were awful

I went to Arlberg for dinner after twighlightbskiing so I was in all my ski clothes with only my phone. I was in a group of 22-23 year olds. The first couple that went to the bar didn’t get ID ‘d but then the next couple did. I was the only one without ID (because I was night skiing) but I had photos of all my licenses, passports, birth certificates AND my did girls ID app which is a government document and legally acceptable in Victoria for alcohol service. The bartender was extremely rude and flat out refused to serve me. After calmly explaining the digital ID he called his supervisor over who merely said she can’t override bartender discretion. I was extremely disappointed how this was handled. I also told them I’m a bartender myself and know that digital ID’s are acceptable for RSA service. Not only that but I work on the mountain just a few shops down. They wouldn’t budge. Clearly his pride got in the way of his job. It was a shame, all I wanted was a glass of wine to pair with the gnocchi I ordered. Won’t be coming back considering how rude their staff were.

My review is extremely dated. But it kept bugging me as I wanted to compliment Carol (I think) for her assistance during my stay back in June 2022. Firstly, this is the first time our family had went to a ski resort for a stay. Secondly, Alberg was a GREAT accomodation which we had all enjoyed. Easily assessible via shuttle, great and big rooms, it is right within the snow terrain, we even got to experience falling snow here for the first time. One incident striked me deeply, we were on our way back to resort via the town's shuttle bus. My phone fell out of my pocket. Phones being an indispensable part of our live now, losing it meant a whole deal. We tried to seek help from the local police to no avail, returned to the hotel and I think it was Carol who helped me make a few local calls to the Lost and Found counter in town to check on it. The entire town feels like a mini community on its own. Everyone seems to know each other and honesty is 100%! Carol shared that there were reports of people losing big stacks of cash and they were handed in on the same day. I tried to use Find my Phone to reach out to my phone. Eventually, my husband informed that my phone was found at customer service in town and chided me to head over for it. Indeed, within a few hours that day, my phone was FOUND! Missed my ski lessons that day, but the ski centre was very flexible to helped me reschedule mine to the next day. I may not be able to return to Mount Buller in the near future. But this little town will always form an etch in my heart. The hospitality, the honesty and our first snow experience in a Ski resort remained magical and unforgettable. Thank you to the team in Mount Buller.

Wi fi did not work for 2 days. Staff said yes it has issues. Glasses for juice in breakfast area are antique and need replacing. Drying room is on the floor you stay, so you must lug everything up stairs

My family of 4 stayed at Arlberg at the beginning of August 2022. We had an excellent time. You can't find a better location in terms of ski-in ski-out hotel. The bus stop (for free shuttle buses) is located in front of the hotel. The ski lift station is also on the hill near the hotel. We literally skied down from the hotel to one of the chairlift stations, took the lift uphill and skied down again and again. Hotel front desk staff was friendly and helpful. The hotel has all you need: rooms, drying rooms, a restaurant, a bar and a ski rental shop.

We had such a good time during our stay. Everyone was really friendly and helpful, especially the front office staff and the ski hire team. We would happily return to this fantastic ski on, ski off hotel at Mt Buller. You have such a friendly way despite the high volume of people, and it is appreciated. ALL THE BEST: highly recommended!

Appalling customer service and rudeness by Carol, Arlberg manager, and we will never attempt to book here again. We called to make a booking after having stayed at Arlberg a few years ago, only to find our booking was refused due to an “altercation with staff regarding top sheets for beds” upon our last stay. We explained to Carol that there had obviously been a mixup and the note against our account had been mixed up with another guest, as no such incident had occurred, and that we had enjoyed our family stay and hence were re-booking. We guessed there was a simple explanation for the error, as can happen, but were shocked and horrified by the inflexibility and rude way we were spoken to by Carol over the phone. She would not listen to our explanations as to never having had an issue there, and that the note must have been put under our account in error.. she would not give the dates of our supposed “altercation”, she said she remembered it but would not verify identity or give any way for us to try and prove that it was an error and case of mistaken identity. The sarcastic, rude and belligerent way she spoke to us on the phone was extremely upsetting, especially given the circumstances, and we remained shocked by such nastiness and inability to consider her mistake. Since discussing this with other friends who have stayed here in the past, we have heard similar stories of rude and bullying behavior to guests by manager Carol. While we understand things are difficult in the ski fields, and there is a toll on mental health, it is horrible that guests and enquiries should be met in this manner by management. We did enjoy our stay in the past, but would never stay or recommend again.