GGuest UserThe overall service level of this hotel is very high, and the software and hardware are very good. Before checking in, the housekeeper Sun Ziyi contacted in advance, confirmed the needs, and arranged a car to send to the lobby. Although it only takes two or three minutes to walk there, the pick-up was still arranged, and the service was really meticulous. After checking in, there will be a special person to send luggage and introduce the hotel situation. After checking in, there will be welcome fruits, and there will be reminders of hotel activities. Everything is well arranged, and these details are good, especially for first-time visitors.
The hot spring pool in the room is very spacious, the lighting is soft, and there are many types of adjustable lighting. The hardware level is really hard. There are two good details. There are Chinese medicine bags in the pool, and the housekeeper will also remind you that the drinks in the refrigerator are free. When taking a bath, it is really refreshing to drink a sip of the iced drink in the room refrigerator, and such an arrangement seems very sincere. In addition, the comfort of the bedding and pillows is very high. It can be seen that they are carefully selected and sleep very well.
The service of the outdoor hot spring is also very good, and the staff will send a cup of ginger tea. Soaking in the hot soup and drinking a sip of warm ginger tea, this experience makes me feel that the hotel is really trying to improve the guests' experience.
There are also rich entertainment facilities. For example, you can borrow badminton rackets and frisbees by reporting your room number, and you can even borrow the hotel's pet dog for a walk, but I don't know if the dog can play frisbees. It's quite fresh and interesting. When checking out, the hotel gave handwritten greeting cards and small cookies. Although it is a small detail, this sense of ritual is still in place.
The catering part is generally good, and there are many types of buffet breakfast and dinner. There are many choices, and I don't know whether it is intentional or unintentional. Some dishes are self-service seasoning, which means that babies who are eating complementary foods can also have a lot of choices, such as egg custard for breakfast, some vegetables, steamed snacks, and the children's corner and DIY chocolate area look quite novel, suitable for older children. The quality of the Chinese cold dishes and freshly made barbecue for dinner is good, and it can be seen that the cost is indeed not low, but some categories are easy to lower the overall level, such as meat and vegetarian tripe in small hot pots. If it is for cost control, then it should be better to provide some limited high-quality options combined with self-service, which can not only take care of the cost but also improve the overall quality.
The restaurant service details are also well done. For example, children's tableware will be disinfected with boiling water before being sent to the table. I asked the staff if there was an ice maker, and an ice bucket was delivered soon. Although these small details are not conspicuous, they really make people feel attentive.
The only regret is that there are relatively few things to do around. Although the hot springs are good, it is enough to soak for a day. If you don't go hiking and skiing, then if you stay for a day, transportation will be inconvenient.
Overall, this stay experience is very good. The hotel's service and details are handled very well, and many places even exceeded my expectations. This experience is really worth my time to recall and record, and I am also happy to recommend it to others. If I have the opportunity to come again, I will still choose here.
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