Golden Tulip Président Hammamet

June 2024 Overall I would rate the hotel as a 2star at a push . I would like to say the Animation /Entertainment staff , especially Willy were extremely friendly and helpful at all times . They did not badger you as guests and respected your space . With regret our stay at the Golden Tulip was far from a great experience. Upon our arrival we could see that the reception area was busy we were told to have a seat and we would be served complimentary drinks . The wait was a little longer than expected and we were never served any drinks. But the exception maybe because it was busy!! I soon realised that as there was only WiFi in the reception and bar area, guests would gather in that area to use their phones ! As a couple we paid for a Bungalow and I specifically requested a double bed. We were given 3 single beds!! 2 of the beds pushed together . The bathroom and the room was not cleaned sufficiently, the shower was cold … fridge didn’t work. We expressed our disappointment and requested a room change . We were initially told the hotel was fully booked. After trying to explain the room was of a poor standard in addition to no WiFi in the rooms… no phones in the rooms. In an emergency what would you do? Broken fridge, stains on the furniture which I used tissue to remove, indicated that the cleanliness was unsatisfactory. We insisted on another room in the main hotel or another Bungalow. We waited over an hour before we were shown another Bungalow. This again was not satisfactory, the room was unkept and dated , the towels were not even white and rough like sandpaper. When I asked for another towel I was told by housekeeping ‘No’!! Eventually we settled for another bungalow as we realised that the general standard is inadequate. The majority of the hotel staff were friendly however, a hit and miss for the despondent man on the station for Omelettes!!! The food is bland and not a huge variety. What they offer as a ‘snack’ is diabolical. Nevertheless, you can find something to eat. Water in bottles are only served from 10am, the water cooler at breakfast is a health hazard, avoid it at all costs. We asked to play pool as it was advertised that there was a pool table . We showed the staff pictures and to our surprise, they had no clue as they said they do not have such a room or a pool table!! . We asked to play tennis, you’re provided with aging tennis rackets, one the tape was unraveling around the handle! The court is in need of a serious revamp! Regardless, we made the best of it. Those of you who have cat allergies beware, they are predominantly around the seating area where guests eat . Not sure if they are pets or stray . Either way, they are encouraged by guests and run around and sit on the chairs . There was constant building and maintainece work being done around us… which for health and safety reasons this is dangerous and exceedingly noisy !! Lastly, the so called private beach was busy with a lot of rubbish and worn sun lounges

A lovely hotel, it truly is mainly down to the staff, whom are amazing and really put everything into catering to the guests. The animation team are brilliant and always ensure the guests are entertained, especially the children. Thank you 😘

Our experience here was absolutely amazing all the staff are so welcoming but we would like to give a massive shout out to salim in bar staff and also mongei Ali the photographer made us feel so welcome and also got my girlfriend a gift also the entertainment team guchi,zan and willy the rest of the team was amazing also and never fail to keep a smile on your face we met lovely friends here and had a amazing 10 night stay please don’t believe the bad reviews as they couldn’t be more false we was sceptical on our way here but we thought we would give it a chance and are already planning our next stay at the golden tulip thankyou so much it has been a blast!