Sun N Sand Resort & Conventional Center

My Stay was good. I did enjoy the ambiance. Fatuma the masseuse really did a great job. My only concern was the rooms were made a little bit late and not all amenities were kept in the bathroom I had to call four times for towels to be brought. I also indicated that I was celebrating my birthday in the booking but no one recognized it. I had a pre-paid massage but they made me wait for an hour just to confirm. The potter was an amazing person.

We arrived on Thursday night, Tower side- they were not ready for a group of more than 30 pax. Rooms are well done but furnishing could be better. Some of us had hot water, others had to find the manager to crank up the water. My bathroom was not cleaned- seemed like all they did was put in fresh linen and superficially clear dirt. Bedsheets were old and sewn together- not to be used by anyone especially a hotel where clients pay up front. Meals were subpar and the brightest spark in our stay was Lennox- he answered all our questions and went out of his way to make sure we had our meals and needs catered for. The other waiters didn't really look us in the eye or reserve space for our big group- we made do. Linens on the table? Could do with a change- they were dirty and worn out. The kids loved the pools- it's where they spent most of their day. You have a big big facility- maintain it and it will go a long way and attract more visits otherwise- not coming back.

We were 7 families, 36 people in total for a retreat. *What we liked*: The rooms in the apartment block were spacious, airy and the beds were comfortable. The staff were friendly and accommodated our many requests. Some found that their balcony door was not working, water heater faulty, and the maintenance team responded fairly quickly. Some items didn’t function well. The hotel is right by the beach and we could go out for walks and a swim in the ocean. We made a last minute request from the Head of Admin and he accommodated us. He was flexible and open to hearing us out. A big thank you to Lennox who served us wholeheartedly and David for extending grace. *What we didn’t like*: Rooms could do with a bit more furniture: barstools, a seat in the master, more bins (we didn’t have a bin in our bathroom) The beds in the master bedrooms were quite high. Perhaps a stool to be the vertically challenged During check-in no one helped us to the room or explained how things work, e.g. how to make hot water run, who to call for help etc. The welcome can be improved. Food: during meals and teas items would run out and replenishing was slow. The meals were lacking in culinary excellence and variety. Nevertheless chef McKenzie threw down an awesome brown ugali specifically for us.

The hotel condition,appearance and ambiance looked good but our frustration was that there was no customer care or even guest interaction at all. On arrival when we we're being checked in, the front office attendant just told us to go for tea at the restaurant which we had to find it by ourself after direction given by finger pointing. * no assistance was offered for our language or even a staff to atleast take us to the our apartment. We were given directions and that's all. *During meals time we had to look for tables and sit ourselves nobody bothered. The waiters were standing very far away like soldiers and non body seemed to care or even engage and see if you needed anything. * Your food was just the same from lunch and dinner. No kids consideration at all. My kids were doing only chapati,rice and potatoes,dry food because all your stew were spicy and not for kids. * There were no towels at the pool. We had to beg the pool man until at one point my fellow guest had to go to complain at the reception yet at that time it wasn't busy at all. * The worst was when I did a cake reservation for my wife birthday since this was a birthday vacation for her and laiter to find out that the cake wasn't available and yet it was your recommendation. The lady at the reception doesn't know what is available and missing yet she sell me a missing item. Even after asking them to go ahead with what they had still nothing was delivered........ *We request for an iron box and nothing was delivered at all. There were no phones in the apartment at all even to do a follow-up. Generally for me I cant recommend the place to anyone at this point. * the entire 3 nights and 4 days nobody asked me about my stay or even got a feedback from us. Even the supervisors or managers I saw around until. Its only one lady hostess that I had inquired to about the cake purchase who bothered to ask if I got it..... How can you do service recovery if don't even get guest feedback * Mr. Nelson Vuko Kahindi our room steward was outstanding.

Sun N Sand Beach Resort is truly and ideal budget place for people to visit as it offers one of the best services at an affordable price. The place also has nice rooms that I would recommend to anyone looking to visit the coast region and is on a budget and looking for value for their money

Beautiful hotel, nice views, stunning staff, special mentions to Jacinta our waitress who is so gentle and caring, Nicholas and Conelias our bar tenders on point, Ngari and Patrick superb at their job, always on time, not forgetting Karisa the Houskeeper who decorated our room, However slight changes should be improved, especially the all inclusive deal for drinks is pathetic , local spirits don't work for everyone, also a variety on the draft beer is key. The rooms should atleast be updated, especially the flow of hot water and maintenance of sinks, entertainment is not lively, closes at 10 pm and you gotta go to bed early, we are here to have coastal life relaxation.other than that I would recommend for exemplary creation of unforgetful memories.

Today is my second day here and their service is top notch,,all the staffs are welcoming and helping,the place is kid friendly the rooms are perfect big up to housekeeping team, Their food is 10/10, service team,and chefs kudos ,i love their desserts Highly recommend to others ,i think i might extend my stay here not forgetting Tahji Adventures Company thankyou