Sun N Sand Resort & Conventional Center

To begin with there was no water in the shower,from check in time we had to wait for 3 hours to freshen up ..air conditioner was not working and maintenance team was in and out of our room..we finally got a room change at 12:30am!!!!! Who does that..oh well when we gt to the new room room the lock wasnt working (,room1204 )same oh same till midnight when it was deactivated for us to be able to lock from inside. Did I mention that before we could enjoy our stay after pleading our case for check out extension a rude receptionist calls to remind us we're late for checkout which I courtesley tried to explain we had an extension I needed a few minutes of rest she could consult her colleague but she needed me up until she could confirm because "clients are liars" and oh well she confirmed I was right but I had to call her to get feedback,she casually answered me yes check out was confirmed to be later. Customer service training in this institution is paramount! People need to make it a serene holiday destination by doing their job

We had been anticipating our vacation for over a year, and wad excited as we arrived at Sun N Sand. However, our dreams of a relaxing getaway were quickly shattered. Upon check-in at 4:00 PM, we were informed that our booking had been canceled that morning due to an alleged error in the hotel's booking system at the time of booking a year before. Despite having confirmed our reservation a year in advance and providing all our contact information, the hotel had made no attempt to reach out to us beforehand. This unexpected turn of events left us feeling stranded and overwhelmed. We were forced to scramble to find alternative accommodations on the same day, which proved to be a stressful and time-consuming ordeal. The last-minute arrangements resulted in significant additional expenses for phone calls, transportation, meals to our hungry young children, and an extra night's stay at a nearby hotel. The hotel's lack of concern for our situation was evident in their indifferent and arrogant attitude. The staff we spoke with, seemed more interested in dismissing our concerns than in offering assistance. They refused to acknowledge any responsibility for the cancellation. Beyond the financial burden, this ordeal caused us to lose valuable time and energy that should have been dedicated to enjoying our vacation. We missed out on planned activities and experienced considerable stress and inconvenience. Had they just bothered to contact os, even the same morning, this could have been avoided as we could have made new arrangements on the way. I cannot strongly enough advise against booking a stay at Sun N Sand. Their disregard for their guests' well-being and their complete lack of customer service are unacceptable. We hope that by sharing our experience, we can prevent others from falling victim to their negligence.