Le Sutra Hotel, Khar, Mumbai Reviews

Response from Property: Dear Compass, Thank you so much for your detailed and glowing review! We are thrilled to hear that your stay at Le Sutra was both delightful and authentic. We take great pride in the unique concept of our hotel, which is inspired by Indian philosophy and the three gunas—tamas, rajas, and sattva. It’s wonderful to know that you found the design of each floor, ***** with the representation of the chakras and kundalini, to be immersive and meaningful. We truly believe that the small details play an important role in creating an experience that is both luxurious and culturally enriching, and we’re glad you noticed that. We’re also pleased to hear that you enjoyed our location in the heart of Bandra, with its proximity to great restaurants and local attractions. It’s fantastic that you found it convenient for exploring the area on foot. Our team works hard to provide a welcoming and attentive service, so we’re especially happy that you felt well taken care of during your stay. It was a pleasure to host you after your trip from Goa, and we’re so grateful for your high recommendation. We would be absolutely delighted to welcome you back whenever your travels bring you to Bandra again! Warm regards, Muddassar Nirban Assistant Front Office Manager Le Sutra

Response from Property: Dear Top2013, Greetings from Lesutra Hotel !! Thank you for taking the time to share your feedback regarding your recent stay at our property. We are delighted to hear that you enjoyed our location, food, and the service provided by our friendly staff. We appreciate your suggestions for improvement and are grateful for your constructive input. We understand the importance of enhancing our facilities to better serve our guests. Regarding the security issues you mentioned, we want to clarify that there was a situation involving a visitor to your room. As per our policy, we generally do not allow visitors in guest rooms without proper procedures. However, when you indicated that you had paid for double occupancy, we followed our check-in procedures to accommodate the visitor. We understand that this situation led to a conflict between you and your visitor, which in turn raised questions about our security procedures. Please know that our security protocols are designed to ensure a safe and secure environment for all guests, and we continually review and update them to meet the highest standards. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience Best Regards Muddassar Nirban Front Office Manager Le Sutra Hotel

Response from Property: Dear BM87281, Thank you so much for taking the time to share your wonderful experience at Le Sutra! We are absolutely delighted to hear that your stay was memorable and special, especially as part of a wedding celebration in Mumbai. It's fantastic to know that you were charmed by the unique design of our rooms inspired by Vedic scriptures, and that both the room and bathroom met your expectations for comfort and quality. We are thrilled that our team was able to provide you with exceptional hospitality and that the front desk staff helped ensure your stay was as comfortable as possible. It’s also wonderful to hear you enjoyed the daily breakfast at our restaurant. We are grateful for your kind words and for awarding us a perfect 5-star rating in hospitality. We truly look forward to welcoming you back in the future and hope to continue making your stays just as special. Warm regards, Muddassar Nirban Asst Front Office Manager, Le Sutra

Response from Property: Dear Holly, Thank you so much for your wonderful review! We are truly thrilled to hear that you had such a fantastic experience at Le Sutra. It’s amazing to know that our service stood out as some of the best you’ve had, and that you enjoyed the delicious offerings at our restaurant. We’re also glad that you found our rooms comfortable and peaceful, providing the perfect retreat after a day of exploring the vibrant area around us. Your recommendation means a lot to us, and we are so grateful that you took the time to share your feedback. We would love to welcome you back the next time you’re in Mumbai! Warm regards, Muddassar Nirban Assistant Front Office Manager, Le Sutra

Response from Property: Dear Paresh, Thank you for your kind words! We are so pleased to hear that you had an excellent and comfortable stay at Le Sutra. It's wonderful to know that you enjoyed our artistic room decorations, the family-friendly atmosphere, and the delicious food. We're also glad that our team was able to offer helpful advice to make your visit even more enjoyable. We're proud of our location in the tranquil and vibrant suburb of Bandra, and it's great to hear that you appreciated the proximity to the seaside and local attractions. We truly hope to welcome you back for another memorable stay in the future! Warm regards, Muddassar Nirban Front Office Manager Le Sutra

Response from Property: Dear Compass, Thank you for your kind feedback! We’re glad you enjoyed the room, decor, and excellent service. We appreciate your suggestions regarding the pillows and breakfast, and will certainly look into adding more baked goods and an expanded tea selection. We hope to welcome you back to Le Sutra during your next visit to Bandra! Warm regards, [Your Name] Assistant Front Office Manager Le Sutra

Response from Property: Dear Yudhajit, Greetings from Lesutra Hotel!1 Thank you for taking the time to share your feedback. I’m sorry to hear about the issues you experienced during your stays. It’s clear we missed the mark on providing the level of comfort and service we strive for. The power outage and lack of a backup generator are definitely concerning, and I understand how frustrating that must have been. We’re currently reviewing our facilities and procedures to prevent such situations in the future. As for the ants, this isn’t up to our usual standards, and we’ll be addressing it with our housekeeping team immediately. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to offer you a better experience in the future. If you decide to stay with us again, please reach out directly so we can ensure everything is up to par. Best Regards Muddassar Nirban Front Office Manager Le Sutra Hotel

Response from Property: Dear Daydream, Thank you so much for your wonderful feedback! We're thrilled to hear that Le Sutra has become your go-to hotel in Mumbai. It's fantastic to know that the unique mythological themes of our rooms and our prime location contributed to your enjoyable stays. We're also delighted that our team, especially Wakar, Vishruta, Deepesh, and Lyenell, made such a positive impression on you. We look forward to welcoming you back soon for another exceptional experience! Safe travels and see you again soon! Warm Regards Muddassar Nirban Front Office Manager

Response from Property: Dear Sonika, Greetings from Le Sutra! It was nice having you stayed with us. Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review on TripAdvisor. Thank you for writing via TripAdvisor and for all the kind words in regard to the hotel, the location the services and off-course the team which made your stay a memorable one. Your kind comments on the standard of service received is much appreciated, and I have shared this with the team, we are delighted to have made such a good impression. Please do visit us again as we would be delighted to have you back. Thanks & regards, Muddassar Nirban Assistant Front Office Manager Le Sutra – The Indian Art Hotel Mumbai

Response from Property: Dear Deepa, Greetings from Le Sutra Delightful guests like you make us believe that there’s always room to be creatively different in hospitality!! I can gather from your feedback that you did enjoy your stay.. the rooms, the dining options and the friendly staff. Guess you missed out on experiencing the Angdai Spa... but there's always a next time !! I am delighted to note that you mention Unforgettable pleasant Experience. Looking forward to your next visit with us so that we can pamper you further. Best Regards. Muddassar Nirban Asst Front Office Manager