Rosewood Munich Reviews

Good new hotel but the restaurant is still new and lacking the standards of a 5 star hotel.

Munich Magnificent left people speechless. I booked 2 rooms for 2 days on Ctrip for 9.3-9.5. The order clearly included breakfast. When I checked in, there was a girl with dark skin who looked like an Indian at the front desk. She told me that breakfast was not included. I showed my Ctrip order, so she called and asked me to send her the Ctrip confirmation email. After some operations, she told me I can do it. The whole process takes a long time. When I checked out on the 5th, it was the same girl who showed me the breakfast bill in Figure 1, totaling 558 euros. I said that the order included breakfast, so she said that there was a mistake in the breakfast fee for September 5th and she would not charge it. However, the printing time of the breakfast order for the 4th is 11:01, and including lunch, the charge is 332 euros. We pointed out that our order time in the morning was 9:40. Even if breakfast ends at 11 o'clock, using this as an excuse to charge me a lunch fee does not comply with the standards of most hotels. We insisted on asking her to communicate with the hall manager. She said it would take 20 minutes for the hall manager to come over, so we insisted on waiting. At this time, a German girl next to the girl, who was also the front desk, said to her: Cancel this order. German girls speak German. My friend has lived in Germany for 30 years and understands her well. Then the order was cancelled. The whole incident is very illogical. Such a luxurious hotel and such service are so disappointing! !

I continue to review the Munich Rosewood. The same dark-skinned girl assigned my friend and me a room on the 3rd floor and a room on the 2nd floor. When I asked her if we could be arranged together, she said it would take 3 hours to wait. It was already past 18:00 when we checked in, and it would take until 21:00 if we waited any longer. So we gave up. According to the hotel regulations, if we check in at 15:00, the room hygiene should be fine. If there is a room that can be adjusted, why do we need to wait until 21:00 to clean it? In addition, the sink in my friend's room leaked when we checked in that night. Such a new hotel, service and facilities give customers a very poor experience. It makes people feel that they are being treated unfairly!!

The service is very slow, I have to ask many times, the front desk likes to say sorry the most...

We booked a two-bedroom suite for two nights. No one came to clean the whole day on the second day until we asked the front desk. The check-out time on the third day was 12 noon. We just went to have breakfast. Someone came to clean around 10 o'clock and took away our chargers, skin care products, etc. We found the manager to get some of our things back, but we still couldn't find the adapter. They started cleaning before we checked out. They are driving us away. Bad review!

Very good, I like this magnificent

The room is nice and clean

Stayed in a very quiet one-bedroom suite facing the courtyard for 4 nights. The room is beautiful, my favorite feature is the heated bathroom floors. My least favorite feature is the controls to open and close the curtains. I wish these were manual. We had such a difficult time every night and morning getting these to work. Sometimes, manual is better. The beds/linens were amazing. My favorite hotel brand is the Four Seasons and the bedding was on par with their amazing quality. All staff greeted us warmly with every interaction coming and going from the hotel. The location is within walking distance of everything we wanted to do in the area. Would stay again if ever in Munich.

Upon our arrival at the hotel, the weather was rainy, and a front office staff member graciously offered us hot beverages to warm our spirits—an exceptionally thoughtful gesture that uplifted our mood even before we took a sip. Overall, the hotel exuded luxury, cleanliness, and tranquility; however, the housekeeping department could benefit from further refinement. The meals were of high quality and quite enjoyable, yet the service was notably prolonged. I do not wish to assign blame to anyone for this delay, as we are not the type of guests who believe that financial investment grants one ownership over service. Nevertheless, it would have been considerate for the kitchen to inform us of the increased workload and the potential for delays. I extend my gratitude to the front desk staff as well; each individual was exceptionally courteous and always prepared to assist.

The hotel is well decorated and our suite were perfectly desigend with everything a tourist or a business person may need and exceeded all our needs. The stuff was really nice and always ready to assist with professional manner. Best place in Munich

Room, hotel and staff are lovely. The fact that the hotel seemed completely booked meant waiting was longer than usual…. But that’s high season. We stayed for the Adel concert (sensational) and had a great time. Breakfast was extremely busy but the fresh pastries, cheeses, and eggs were all delicious. Although it was busy and there weren't quite enough staff, those who were there did an excellent job. They were attentive and managed everything smoothly. Overall, one of my new favorite places in Munich

By far the best luxury hotel in Munich. Bayerischer hotel which is near by has seen it best time, now correct but very tired, mandarin is rather good business hotel. Rosewood is well above. Perfectly located right in the heart of city, walking distance from the main station and main city landmarks. Absolutely stunning design with attention to detail. Good food across the restaurants, beautiful bar. Very friendly and helpful staff. Definitely will be my place to stay while visiting. They could slightly improve on the efficiency of orders and delivery at the restaurants and bar but i guess it will come with the time considering that it is bright new. Btw spa area is nice too.

Amazing hotel. The building is beautiful and located in a great area. You can get to the most popular parts of the city in a short time. The rooms are clean and new and the staff provided 5 star service. The jazz bar in the hotel has great music and bites. Highly recommend.

This is a fabulous hotel on all levels. Placed in a grand bank that has been refitted as a hotel, the Rosewood has brought real luxury to a city that has been missing it for a long time. It is extremely quiet. Service is attentive and focused on all the needs of guests. And by reserved German standards, it is also quite friendly. Rooms are very luxurious and come with spacious bathrooms. There is a lovely bar that, as seems to be common in Munich, does not open until 6.30. That was frustrating, as was the relatively slow breakfast service. The restaurant in which it is served, however, is excellent. It provided what turned out to be the best meal we had in Munich when we ate dinner there on our first night. Service in all bar and eating areas was of the highest standard and, again, was friendly and accommodating. Highly recommended.