Anonymous User
February 15, 2024
Because I couldn't travel due to the epidemic in Germany, I discussed it with this hotel, which was very disrespectful to the customers and completely ignored the health reasons. I originally promised to coordinate my stay in July, but when I asked for the date later, the hotel raised the price and asked me to pay double the price. It really makes me look down on Le Meridien hotels in Germany. Germany is also a developed country. Is the hotel industry already in such a bad shape? ! It’s hard to imagine whether your attitude toward customers is racial discrimination and looking down on Chinese customers. I advise Chinese guests who are researching which hotel to stay in to keep their eyes open and not to be unhappy by such a hotel in a foreign country!
Ctrip's coordinator was very patient and sincere. Although the coordination did not work out in the end, I still expressed my gratitude.
Original TextTranslation provided by Google