Residence Inn Munich City East Reviews

Not far from Munich East Station, the room and breakfast are good. Free self-service coffee and sparkling water are provided throughout the day.

It's okay, the price is quite expensive

Good location, rich breakfast

Overall, the price is good, you can cook, and the location is convenient. The disadvantage is that the room hygiene is often not cleaned enough, and the cabinets often feel oily. According to my observations after staying for a month, when I was busy, the breakfast buffet fruits were often brought out to the guests without washing them. When I took the small tomatoes, I found that there was a layer of ash on the top.

早餐好可以…

Only good part: breakfast helpers The check in is a joke! It was two staffs to start and after a guy told the female staff in her ear, it was only the guy. He is dancing in between two hotels check in with a long line people try to check in at a rainy day! It really takes forever! It’s not the typical Residence Inn we had ever stayed. Also the room is much smaller even it’s one of their biggest rooms already. The fridge is also tiny size not the same one you received from email. Not the best area of it’s location.

Our room was like an efficiency apartment, a really well-organized unit. We had everything that we needed for a 3-night stay and more. And the breakfast was amazing, with lots of options. The staff helped us with directions to Marienplatz and answered all of our questions in excellent English.

Conveniently located near the Ostbahnhof. Check in was a little weird because it's shared with the neighboring Courtyard. When I arrived around 3pm there was only one person checking people in for both hotels and a bit of a line, no priority check in for elite Bonvoy members. Even though I arrived right at check in time, I still had to wait almost 2 hours before my room was ready. The room itself was quiet and the bed was comfortable. The breakfast was by far the best breakfast I've seen at a Residence Inn, it was more on par with a Marriott full service hotel breakfast. The climate control in the room was weird, they had a very cheap thermostat which did not display the temperature in the room. My stay was during the historic snowstorm at the beginning of December and I turned the thermostat all the way to the plus symbol to take the chill of when I got to my room, but my room always seemed to be colder than the hallway. After a day or so I figured I would try moving the thermostat all the way to the negative symbol and that actually made the room warmer. It seemed the thermostat was only for operating the air conditioning.

Loved the breakfast, soft comfortable bed and close enough to old city center

We had a great stay. Check in was a little rough as there were a lot of folks checking in, and our guy did not speak very good English, but to be fair, we don’t speak any German and we were in Germany! At check out, we had a wonderful gal who helped us figure it all out. All was good in the end. Convenient location to train, and awesome breakfast. Staff was very friendly!

The hotel location was great. We were close to the train station and could get around Munich easily. There were great restaurants nearby to eat. The hotel was clean. The breakfast was great every day. The staff was helpful with train instructions, restaurant info, etc.

We booked a studio room which had kitchenet it in and it was so convenient with the child and his demands. It was very near to train station, just 5 mins walk from the hotel. The staff was not helpful and was very rude. They only treat the regular customers with care and they did mention this to me. My child had nothing to eat in the breakfast so the restaurant staff asked me if we can make something for him, upon request they prepared the french fires and served us in breakfast on one of the days during our stay. The very next day their restaurant manager on duty came to us and mentioned it cannot be made for us as they do not offer to all customers and this gesture is only for the elite and regular customers which was so let down for me. I even asked them to bill it but please provide, but she was super rude and refused to make it for us (it felt insulted). Rather she showed me options that are vegetarian and can be consumed (which my child doesn't eat). I also spoke to reception about this but nothing was helpful. They have no manners to talk to guests and have zero sense on how to greet the customers. We stayed their for 7 nights which is quite a good amount of days for anyone to be their good customer. I will not recommend this hotel on the grounds of staff's behavior.

so I know this is “4.5” stars but I’m my opinion and I’m my experience it was a 1 star rating because the first problem was that there were towels on the bathroom floor, the tables were dirty and so were the floors, the sheets and pillows were stained, tons of flys, and the worst part was the cockroaches!!! This is outrageous!! terrible hotel!! 😡😡😡👎👎👎👎

hotel seems to be understaffed. rooms were not clean and there is no room service here. this property had deteriorated in the past 4 years