The Westin Grand Munich Reviews

The lobby looks good and new. However, once you entered the room, you smelt the mouldy smell. The carpet is grey and full of stain and bad smell. Need to bring your slippers to avoid your feet touching the carpet.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

Nice hotel. And enjoy our euro24 moment

Pathetic service and wrong information

Very good breakfast,

We booked an executive suite, which was a decent size. It was two interconnected rooms (with two bathrooms). We added a bed in the living room as requested, but we charged an extra bed fee. The room facilities were old, but the maintenance was OK. The air conditioner switch was a very old dial. Noise and bathroom drainage were no problem. Clean. There were quite a lot of breakfast items, and there were some automatic machines, such as automatic pancake making, jam squeezing and chocolate sauce making, which were quite fun. They also provided food from various countries, processco sparkling wine and other drinks. However, the bad thing was that the service was really not up to this standard. There was no luggage, and the attitude of the front desk was also average. The first time I made a key, I didn't get permission to go to the executive floor. The child had a birthday during the stay, but there was no expression. Don't expect too much. The meals on the executive floor were average, and the drinks were beer and a kind of German red and white wine. The swimming pool and gym were relatively small. As for the location, it is far from the city center, about 15 minutes by tram, which is quite convenient. You can play around if you buy a one-day ticket. There is a British park and a large forest next to it where you can take a stroll.

The most satisfying European hotel I've ever stayed in. It's rare to be able to maintain high-quality service standards and high cost-effectiveness during the European Cup in Germany 🇩🇪. The swimming pool is great, the beer bar is very good, and it's very convenient to go to the Allianz Arena 🏟️ to watch the European Cup. Overall, I'm very satisfied 👍

Everything was perfect. The breakfast on the ground floor has the largest selection and we will always choose this hotel.

The rooms are large, the hot shower is big and comfortable, the subway and bus are convenient, the breakfast is delicious and varied, and the price is very high. There is a spa and gym downstairs. There is also a Paulaner restaurant, where beer and food are not expensive, more than 20 euros per person. This hotel is the most comfortable among all the hotels in France and Switzerland.

It's an old hotel. The elevator is fast! Parking is a bit expensive, 30 euros a night! The room facilities are a bit low, the room is very dim, and there are three broken light bulbs. In short, it's shabby! It's not worth the price, and it's far from the city. It's not recommended for travel! I probably won't choose it next time!

The experience was basically in line with the usual Westin. The room was large and the location was a little far from the city center. But we drove, so it didn't affect us much. We took U bahn twice to go to Adele's concert, which was quite convenient. It seemed that there was only one bier garten for dining. We had eaten German food all the way and wanted to change it, so we had to drive somewhere else to find other dishes.

When we checked in, we were told that the rooms were full due to the peak season. Our three rooms could not be adjacent to each other, but only on the upper and lower floors. I had no choice but to accept it because I was a little tired with my baby. But after moving all the luggage into the room, I found that it was not the room type I booked at all, and it was in the annex building! I immediately went back to the front desk to ask, and was told that other room types were indeed arranged because the room was fully booked? ! It was so funny. This was the first time I encountered someone who downgraded the room type without authorization, and we stayed in three rooms for 5 consecutive nights, and the room fee was paid in advance. The white guy at the front desk was very good and kept apologizing and explaining, but this wave of operations was a bit excessive, so I insisted on changing rooms. Later, he asked the manager and arranged the original room for us, and it was on the same floor. Putting aside the unpleasantness of the stay, I was quite satisfied with other services of Westin. It is said that there is a subway at the entrance of the hotel, but I have not experienced it. It usually costs 20-30 euros to take a taxi to the scenic spot. The German restaurant downstairs tastes good, and it can be used as a canteen if you are too lazy to go out. In general, the price-performance ratio is OK

The room decoration is a bit old, so the facilities are a bit old; the location is very convenient, parking is convenient, although the parking fee is not low, it is convenient to drive to BMW World and the old town; the service is quite satisfactory and simple. The speed of refunding the deposit is relatively slow. We have left for almost a week, and the deposit has not been returned yet.

The room is very new and equipped with a USB charging port. The breakfast is great and the front desk is very friendly. There is a ********* lady who can check in in Chinese. The only downside is that there is a railway next to it.