Guest User
June 29, 2024
When reading the reviews check for the 2024 reviews, it sounds like they made some awful changes. The picture of the front of the "hotel" is a false front, see my pictures for the real thing. Upon arriving I was stunned to see a run down MOTEL. When I went to check in I was greeted by a kiosk, behind me. There was absolutely not one person in the lobby area to greet me nor check me in, it was all by some person remotely somewhere. If this is a Best Western thing they plan to do in all of their hotels I will find another chain where there are people. So actually I would rate my experience a ZERO. The whole stay I never saw one person until I hollered for one at breakfast. I couldn't ask the kiosk to make coffee because it was turned off! The room was dingy and dark, I guess the robot maid didn't clean well. Breakfast was a tiny room with 5 tables crammed in. When the coffee was completely out there was not one person around to request more. Finally I walked into the back area and hollered. By this time there were 5 of us waiting for the coffee to be brewed. Stay ANYWHERE but here!