Johnny Z
November 29, 2024
The front desk staff is not very accommodating.
I booked through Trip, not the official website, but maybe they just have a bad attitude to begin with. A male staff member in his 40s with glasses at the front desk at around 10pm on January 25th.
They didn't tell me from the beginning that bookings made through websites other than the official website don't earn points, and when I asked them several times, they told me it was because I booked through an external website.
They asked me what the license plate number was, and I said I'd take a look because it was a rental car, but later I realized it was written on the car key.
They didn't remind me. Of course they have no obligation to remind me, but I felt they were being mean considering their previous attitude.
Normally, I think they should have said, "Sir, it might be written on your car key."
Moreover, from the start, his face was dull, he never smiled, and he didn't seem to care about the customer at all.
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