Eiger Mürren Swiss Quality Hotel Reviews

Love the stay at Eiger! Hotel was opposite the train station and butler was at the train station to help us with the luggage without even us asking for help. Got a room with the mountain view and it’s so beautiful! Definitely recommended and would love to come back to this hotel if we were to be back at Mürren. Thanks Adrian for helping us w the luggages to the train station when we are going back as well!

Murren, Lauterbrunnen is the most beautiful place I’ve been to in Europe. Eiger Hotel was the perfect size to have all the amenities and retain the family atmosphere. Every meal we tried was amazing, especially the New Year’s Even set menu. Well done.

Very very good! Be sure to book a room facing the mountain. At first I thought it was an old and run-down mountaineering hotel, but it was actually very exquisite. The amenities were from L'Occitane, and the hotel's internal facilities were also new, much better than what the photos showed. The hotel facilities were also very convenient, with a swimming pool and a gym. I was given a large piece of chocolate when I checked out!

This hotel is great. It is right opposite the station exit. The waiter was as warm as a friend and took the initiative to ask if we needed help with our luggage. Unfortunately, we booked too late and only got one room. The room was large, the bedding was comfortable, the breakfast was rich, and they gave us chocolate as a gift when we checked out. It is worth staying again

There is nothing to say about the location. The main thing to go to this place is to take the cable car. I didn’t remind you when I made the reservation. Fortunately, we arrived not very late. I drove up the mountain directly, but it turned out that the car couldn’t go up, so I went down obediently and took the cable car up. , After a few hours of tossing around, I didn't check in until 11 o'clock. 😅

It was originally near the train station, but the train station stopped, and we had to transfer to a crane, which felt very inconvenient. But the environment and the swimming pool are very beautiful, - enjoying the snow-capped mountains while swimming, very beautiful. The breakfast was outstanding and delicious!

Had the mountain side view and was definitely worth the price for our honeymoon. Being able to sleep with the windows open is a plus. We stayed in the "off-season" for tourist so there weren't as many people which was a plus but there was a lot of construction. Breakfast was awesome, the best we had in Europe during our stay. Being right across the train station made it very easy to go anywhere.

One of the best hotels we've stayed in. Everything about this hotel made our trip to this part of Switzerland simply amazing! Although our room was a little small, the view from our balcony was breathtaking (see attached photos). The bed was perfect, the rooms were super clean & cozy. Although body soap & shampoo was supplied, they were very small bottles. We had dinner at their restaurant for the 3 nights we stayed and the food was amazing! The breakfast buffet was delicious. The staff were friendly and took care of all our needs. We can't wait to come back for our next vacation here.

I booked this hotel through Tripadvisor (which directed me to *******) based on the reviews on this site. Clearly, many people love this hotel and have had great experiences. I do not doubt this is true, but I am posting my review in order to give visitors information I wish I had when I was choosing hotels. First Problem: The hotel sent detailed instructions about getting to Murren (on mountain top, cliff edge, no cars). Take the train from Lauterbrunnen. The hotel is directly across the street. We dutifully parked in the Lauterbrunnen station garage, dragged our bags to the station, only to learn the train was closed. I called the hotel, and they knew of this closure. The directed me to another location where I could take a cable car. Why they sent one set of instructions but did not send a follow up is a mystery. We lost over an hour pulling luggage back and forth. Second Problem: As instructed, I called the hotel from the cable car to let them know we were on the way. They said they would have someone meet us and drive us to the hotel. They had my name and the number of people in our party. When we arrived at the mountain top, it was sleeting, and we were not dressed for the weather. The driver took our luggage in a cart that was designed to fit three, possibly four guests, He informed us that another party was coming -- a family of four. There was no room for all of us in the cart. My husband, a gentleman, walked to the hotel in the sleet without proper clothing -- our coats were in our luggage. The hotel know how many people they were going to pick up. Surely they could have sent two carts. Alternatively, they could have told us in the imaginary email that informed us of the train closure "We can take your luggage to the hotel, but may not have room for every guest in the car. Please dress for possibly bad weather on the mountain top as you walk to the hotel." That's what I would have done, but that's just me. You never get a second chance at a first impression. When we arrived, the staff was very nice, but not at all concerned with the issues we had arriving. I waited in the lobby for my husband to finally arrive, cold and wet. No one seemed to think this was a bad start. I would not presume to tell anyone at Hotel Eiger how to do their job, but an acknowledgment of their errors in communication and pick-up, followed by a sincere apology would have done wonders. Third Problem: All the room with Mountain Views were booked when I made my reservation. No matter, Switzerland is so beautiful, I had no doubt the forest view would be exceptional. The rooms were listed as 25 sq. meters, which translate roughly to 290 square feet. In the photos, the forest view rooms all have space for beds, tables, easy chairs, and a desk. So we enter Room 454, and while I did not measure it, there is no way it was 25 square meters. There was no room for an easy chair or a desk or any of the space that was pictured in the w

We loved the location and coziness of this boutique hotel. Excellent dining and and breakfast! Quiet and relaxing - service and staff were wonderful. We had the family suite with Mountain View which had private balcony which was a great addition.

The hotel offers everything you need for a wonderful and relaxing vacation in the mountains. Very friendly, impeccabile service, super clean, excellent food and quiet and spacious rooms, surrounded by incredible scenery. Plus lots of amenities (pool, sauna, etc) … and it’s right there as you get off the train.

Our stay at Eiger Hotel couldn’t have been better. Our rooms were amazing, the views are the best ones in Mürren, and the staff was amazing to us, we felt right at home. We are definitely coming back and spreading the word to our friends and family. Thank you!!

Spent 3 nights at the Hotel Eiger. Not sure if there is another hotel in the world where you make every effort to wake up early enough to see the sun rise, and do not want to go to sleep until the last rays of sunlight are gone. Location, location, location - cannot be overemphasized as you can see the peaks of Jungfrau, Monch and Eiger from your room balcony. The exceptional service provided by the staff perfectly fits this world class location. Breakfast was amazing. Everyone from the front desk to the servers take a personal interest in you, so refreshing and very helpful for first timers to the region. Luggage picked up and delivered from train platform to room. If asked if there were anything that could be improved, perhaps the personal laundry room could use simple operational instructions or directions clearly written and mounted directly over each machine, as each washer and dryer are different. Not a big thing but would likely prove helpful to many a traveler. Thank you to each member of the Eiger team that made us feel welcome and like family.

We loved this hotel! The location is great…close to the train station and hiking trails. The restaurant is delicious, service was great…I had an amazing massage in the spa and enjoyed the little gym. 10/10 recommend! Oh, and the relaxation room is a dream!!