luce652016
September 5, 2024
This is a beautiful lodge with great attention to detail and customer service. While it may not be luxurious, it definitely has character and everything that a boutique hotel should have. Great location very close to Volcanoes. Rooms are spacious and food is good. They pay attention to every detail: welcome tea and cookies, complimentary foot massage on arrival and after the hikes (great job Infenerol), boot cleaning, they lend gaitors, provide a small snack and plenty of water for the hikes and even allow late check out if available. We hired a 1 hour full body massage for 60 USD and it was great (thanks Consolé). Staff is great: Faustin brought us dinner to our room because we were too jet lagged to wake up for the buffet, Daniel, Ehislane and Egide were great at the front desk. We like to travel and stay at nice hotels, but we were not willing to pay 8,000 USD for the One and Only. We did not want to stay at a cheap guest house either, so this was a perfect find in between.