Guest User
July 23, 2024
Terrible hotel it’s not a 5 star. I had 3 different rooms, they were all dirty. Hairs in the floor, and in the shower. In what they claim to be a five star hotel! Dirty bed linen, with blood stains. Bad service throughout the breakfast buffet with the exception of a few workers. It is the first time I stay “in a five star hotel” where I cannot get a glass of water when asking for it. That’s right. While in the restaurant, they refused to give me a glass of water. This hotel is dirty. It is noisy. And you must check out before 11 am. This is not a 5 star hotel. Furthermore the Steam room @ the SPA doesn’t even work. And they try to charge you every time to access the spa. It’s not included.