Guest User
December 23, 2021
My personal towel disappeared with the sheets I replaced when making the bed, and I asked the front desk many times to look for it, but even if I told the features several times, it was hard to find different features etc every time the staff changed. After returning to Tokyo, I called again and asked, but the name of the room and the characteristics of the towel were not properly communicated again.
"I found it. Please come to the front desk to pick it up or it will be shipped." Of course, I had already returned to Tokyo, so I had it shipped. Then, the final payment was a cash on delivery of 1900 yen. If I could communicate properly between the staff, I could find it immediately during my stay and return it and take it home, but if you were careful when making the bed in the first place ...
I was surprised! !! Is it okay to educate the staff at this hotel? I doubt that. I was happy that I was comfortable during my stay, but I was really disappointed.
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