Komplek Nagoya Thamrin City, Jl. Imam Bonjol, Lubuk Baja Kota, Kec. Lubuk Baja, Kota, Lubuk Baja Kota, Nagoya, Batam, Riau Islands, 29444, IndonesiaView Hotel Details
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Aston Nagoya City Hotel Guest Reviews
4.5/5
Great
584 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(584)
Positive reviews(574)
Reviews with photos/video(167)
Delicious breakfast(75)
Near shopping area(43)
Convenient for shopping(36)
Perfect for business trips(20)
Average sound insulation(12)
Comfortable bed(10)
Delicious buffet(9)
Friendly front desk staff(5)
Negative reviews(10)
Maurice@707
Deluxe Room
Stayed in Jan 2025
Travel with friends
52 review
4.0/5
Very Good
Posted on Feb 16, 2025
It’s a nice and convenient hotel in Batam. There are many eateries and amenities around. The staffs are very friendly and polite. The breakfast has many varieties of food too. Good 👍🏻
6/20
Response from Property: Dear Maurice,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Operational ManagerBudi Iman Santoso
Anonymous User
Superior Room
Stayed in Jan 2025
Couples
2 review
4.5/5
Great
Posted on Mar 2, 2025
All of the staff were very welcoming to us. Location is great and easy to get around, with many food places around the area. Google home is used in the room, and convenient for our use. But got mosquito in the room sometimes.
Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Anonymous User
Superior Room
Stayed in Jan 2025
Business travelers
15 review
4.7/5
Amazing
Posted on Feb 26, 2025
Well located surrounded with food centers and restaurants
good customer service and the room is very clean and conformable.
Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Bryan
Deluxe Room
Stayed in Jan 2025
Couples
2 review
4.7/5
Amazing
Posted on Mar 2, 2025
Very thoughtful staff, friendly and warm. Thanks for the surprise arrange since it’s my wife first visit to Indonesia
Response from Property: Dear Bryan,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Guest User
Superior Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 3, 2025
One the best breakfast in nagoya batam.
Wide spread of international and local dishes and desert.
Love the jamu beras kenchur that you see in mostly big hotels in Indonesia.
Tall hotel building located on hilly top showcase view of nagoya city served by 2 lifts that efficiently bring guests up and down.
Staff are all very friendly and help right from the time you enter front desk to room service to restaurant. Restaurant manager would assist you in any way possible. Professionals indeed.
Provide massage service, but by female therapist only.
All amenities safe box aircon working superbly well. Would definitely return. Hope for more promos to make stay here more attractive.
All rooms equipped with Google app.
Versatile LED TV in the room let's you connect to your own Netflix and YouTube account so you see what you like. Simply a marvelous intuituve feature that let's you have a very pleasant and entertaining stay.
Very near 300m walk to Jabal Arafah masjid that let's you 3 quarter way up the reasonably steep hill, through the convenient access gateway.
Response from Property: Dear Guest, Thank you for your kind feedback, We're so glad to hear that you had a pleasant experience with us. We always strive to make our guests' stays as enjoyable as possible, and your satisfaction means a lot to us. We look forward to hosting you again in the future. Warm regards, Budi Iman Santoso Operational Manager
YuzAron
Deluxe Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Accommodation is great: big room space, clean, friendly staffs, good amenities nearby: easily find food shops, department stalls and massage & spa.
The only improvement to highlight is -
• issue with 1 access card.
• Breakfast foods
• Welcome drink at lobby not displayed/ provided daily
Overall stay is good n recommended.
Keep up the friendly ness and good work attitude 🤗
Response from Property: Dear Yuzaron, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Guest User
Superior Room
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 5, 2025
Location very good . Alot of verity of food around , safety wise very safe recommended
Response from Property: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational manager
iya hannah
Junior Suite
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 25, 2024
Wide variety of food for breakfast buffet. Hotel staff were very accommodating and friendly, especially the front desk. The location is pretty good since most malls are only 5-10 mins away.
*included a pic of the view from our hotel room
Response from Property: Dear Iya Hannah,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Guest User
Superior Room
Stayed in Nov 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Dec 12, 2024
Was very pleased and satisfied to be accomodated at Aston Thamrin.. was treated and greeted well by the warmth and pleasant hospitprovided by the front desk reception.. particularly Kris ..and Desy .. with their pleasant composure and disposition.
6/9
Response from Property: Dear Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Budi Iman Santoso Operational Manager
Guest User
Superior Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
I frequent Batam and I love the location of Aston Nagoya City. Happy I was given high floor. Always love high floors. Nasi Liwet for breakfast! I enjoyed that at the hotel. Here the scenery is one from the bedroom and the other where the sea is pic from the corridor. I will be back soon.
Response from Property: Dear Guest User, Thank you for your wonderful review. We are delighted to hear that you enjoy staying at Aston Nagoya City and that our location, high-floor room, and breakfast selection, especially the Nasi Liwet and it made your visit even more enjoyable.It is great to know that you appreciated the beautiful views from your room and the corridor. We truly appreciate your loyalty and look forward to welcoming you back for another fantastic stay soon.See you again in Batam.Best regards,Operation ManagerAston Nagoya City Hotel
Guest User
Superior Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Top service. Super clean. Well-situated.
Response from Property: Dear Guest User,Thank you for your kind words. We are so glad to hear that you enjoyed our top-notch service, cleanliness, and convenient location. Your positive feedback motivates our team to continue providing the best experience for our guests. We look forward to welcoming you again soon. Best regards,Operation ManagerAston Nagoya City Hotel
Jw0624
Junior Suite
Stayed in Dec 2024
Family
12 review
3.7/5
Posted on Feb 5, 2025
everything good just the choice of the breakfast not so much
Response from Property: Dear Mr. Jeffery Howe Kai,Thank you for your feedback. We are delighted to hear that you had a good overall experience at our hotel. However, we appreciate your input regarding the breakfast selection. Your comments are valuable, and we will certainly review our offerings to see how we can improve and provide more variety for our guests.We hope to welcome you back soon for an even better experience. If you have any specific suggestions, we would love to hear them.Warm regards,Operation ManagerAston Nagoya City Hotel
Celestine
Superior Room
Stayed in Oct 2024
Couples
8 review
3.5/5
Posted on Nov 17, 2024
Location is good if you’re looking for local food, and supper at night. Breakfast spread is also good for a 3* hotel. No proper walkway path to walk to Nagoya Hill Mall and better recommended to take a grab/Gojek over. Hotel service is superb with smiley staffs but due to the nightlife around the hotel, there’s very bad noise cancellation/isolation from the windows where you can hear car alarm ringing through the night/motorcycle etc from the window. As for within the room, you can hear other door slam, people talking/laughing along the passageway in. These factors definitely disrupts your sleep if you’re a light sleeper.
Cleanliness is so so, not to expect much from the hotel. Did a wipe down when we entered the room and the tissues were dark with dust.
Response from Property: Dear Celestine,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Guest User
Superior Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Clean room, worth for money
Response from Property: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Budi Iman SantosoOperational Manager
Daniel
Deluxe Room
Stayed in Jan 2025
Business travelers
20 review
4.7/5
Amazing
Posted on Mar 4, 2025
Good location with food around.
Response from Property: Dear Daniel,Thank you for your feedback. We are so glad to hear that you enjoyed our convenient location and the variety of food options nearby. We hope to welcome you back for another great stay soon.Best regards,Operation Manager Aston Nagoya City Hotel