Mitsui Garden Hotel Nagoya Premier

Mitsui Garden Hotel Nagoya Premier Reviews

Mitsui Garden Hotel Nagoya Premier

SYMPHONY TOYOTA BLDG., 4 Chome-11-27, Nakamura Ward, Nagoya City, Aichi Prefecture, 450-0002, JapanView Hotel Details
Mitsui Garden Hotel Nagoya Premier
Mitsui Garden Hotel Nagoya PremierMitsui Garden Hotel Nagoya PremierMitsui Garden Hotel Nagoya Premier
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Mitsui Garden Hotel Nagoya Premier Guest Reviews

4.5/5
Great
752 review
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(752)
Positive reviews(734)
Reviews with photos/video(228)
Easy to get around(81)
Delicious breakfast(62)
Convenient for shopping(36)
Loved the night views(21)
Stayed multiple times(13)
Close to train station(10)
Delicious buffet(9)
Friendly front desk staff(9)
Negative reviews(18)
Guest User
Comfort Twin Room
Stayed in Jul 2024
Family
2 review
4.2/5
Very Good
Posted on Jul 19, 2024
The Hotel is located at a very accessible area. We could find it very good for shopping and dining for many shops and restaurants around there. All guest rooms were above 18th floor, so city view was broad enough. Our rooms were clean and comfortable. Only one shortfall was their spa. It was small and not spring water. No towels were provided at the spa too that was totally out of our plan, we had no choice but used the tissue to make our body dry.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier. We thank you again for taking the time to provide us with your feedback on your stay with us. We will share your comments within our company and use them as a reference to improve our services in the future.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.All of our staff will continue to strive to improve our services to ensure your continued satisfaction with our hotel. We hope that you will have another opportunity to stay at Mitsui Garden Hotel Nagoya Premier. We look forward to welcoming you next time.Mitsui Garden Hotel Nagoya Premier Room Manager
okoneken
Moderate Double Room
Stayed in Jun 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Jul 8, 2024
Convenient location with max 10-minute access to the JR or metro station or the bus center. Convenience stores and drug stores nearby. Great concierge service to help arrange my room upgrade. The restaurant on the lobby floor is also excellent (appreciate that they do have translations for their dinner dishes). Yet, guests may have to wait for a little while for breakfast. The two downsides are that there are only two washing machines (1 eventually broke down on my first day) and there is no online tracking or update of the usage (so guests would have to guess and calculate when to use the service). And the breakfast selection is a bit dull since I guess they are all the same every day.
Response from Property: Thank you very much for staying with us at Mitsui Garden Hotel Nagoya Premier. We are delighted to hear that you were satisfied with the facilities and that you also enjoyed our service experience. On the other hand, we apologize for causing inconvenience. We will share your comments with all of our stuff, and we will continue to devote ourselves to providing the best services that are close to customers' feelings through employee education. Thank you once again for your valuable feedback and we certainly hope to welcome you back at Mitsui Garden Hotel Nagoya Premier in near future. Mitsui Garden Hotel Nagoya Premier Front Office Manager
Joycelyn
Moderate Double Room
Stayed in May 2024
Couples
11 review
4.5/5
Great
Posted on Jun 23, 2024
We stayed at Mitsui Garden Hotel Nagoya Premier from May 17th to May 20th, 2024, in a moderate double room, and had a wonderful experience. Location and Accessibility: Perfectly located in central Nagoya, the hotel offers easy access to attractions and public transport. Room: The moderate double room was stylish, clean, and equipped with everything I needed for a comfortable stay. The bed was exceptionally comfortable. However the aircon in the room was not cold, the hotel had to provide us a portable fan and we have to open the window slightly to let the cool air in. I would have rated the facilities to be 5 stars if the aircon is cool enough. Service and Facilities: The staff were friendly and efficient. The hotel amenities, including Wi-Fi were excellent. We didn't try the public bath though, it was very crowded. Overall Impression: Mitsui Garden Hotel Nagoya Premier provided a fantastic stay with its great service, comfortable rooms, and convenient location.
Response from Property: Thank you very much for staying with us at Mitsui Garden Hotel Nagoya Premier.We would also like to thank you again for your high evaluation of our hotel.We are very happy to hear that you were satisfied with every aspect of our hotel.Encouraged by your kind words, we will continue to work hard as a team to provide you with services that will satisfy you in the future.Thank you very much for taking the time to write this message.We look forward to serving you again.Mitsui Garden Hotel Nagoya PremierFront Office Manager
Guest User
Superior Twin Room
Stayed in Apr 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Jun 12, 2024
Clean and spacious room with nice spa facility. Excellent staff service. Baggage storage service is good. Outstanding buffet breakfast.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier. Our staff are pleased to hear that you were very satisfied with your stay. We would like to thank you again for your high evaluation of your stay and all our staff will continue to strive to improve our services to the satisfaction of all our guests. We look forward to welcoming you to Mitsui Garden Hotel Nagoya Premier again. Mitsui Garden Hotel Nagoya Premier Front Office Manager
Momo05
Moderate Double Room
Stayed in Apr 2024
Solo travelers
26 review
4.2/5
Very Good
Posted on May 1, 2024
Close to JR Nagoya/Meitetsu stations. Hotel has a public hot bath which is very useful after a day of sight seeing. Breakfast is adequate though would have preferred more variety.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are delighted to hear that you are satisfied with your stay, our convenient location, and a large pablic bath.Regarding the breakfast, we will share your feedback with the restaurant to ensure your satisfaction.Again, thank you for valuable feedback and we do look forward to seeing you back in the near future.Front Office Manager
Anonymous User
Moderate Double Room
Stayed in Apr 2024
Couples
24 review
4.2/5
Very Good
Posted on Apr 21, 2024
Location is convenient and room is pretty clean. Public bath is very busy. Room view is a bit weird, facing a large podium. Staff forgot to place shampoo and body soap in the room on the first day of our stay…..
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are sorry for the inconvenience for forgetting to place shampoo and body soap.We will continue improving our service for guest satisfaction and associating with housekeeping team. Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
Renuchart
Moderate Double Room
Stayed in May 2024
Couples
7 review
4.7/5
Amazing
Posted on May 20, 2024
Very good location to reach downtown area and convenient to find restaurants
Response from Property: Thank you very much having chosen Mitsui Garden Hotel Nagoya Premier for your visit to Nagoya and taking the time to share your experience. As you mentioned, our hotel is located 5 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating. Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Mitsui Garden Hotel Nagoya PremierFront Office Manager
Guest User
Deluxe View Bath Twin Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Good location, close to railway station and bus terminal. But it was a little bit difficult to find the gate go in. Good service, nice n passionate. I love the room so much! It was clean n cozy with stunning city view! N lovely bathtub ❤️
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and we very much appreciate your detailed review of the hotel.We are very glad to hear that you have enjoyed your stay with us, especially the room of the Deluxe View Bath Twin room.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
Cowen
Superior Twin Room
Stayed in Mar 2024
Couples
13 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Lovely hotel, very conveniently located walking distance from Nagoya station. Lots of great restaurants around too. Room is a reasonable enough size for Japan, with good amenities.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and we very much appreciate your detailed review of the hotel. As you mentioned, our hotel is located 5 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating. Thank you once again for your valuable feedback and we certainly hope to welcome you back at Mitsui Garden Hotel Nagoya Premier in near future.Mitsui Garden Hotel Nagoya PremierFront Office Manager
Giselle WongWC
Comfort Twin Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 21, 2024
Good room service. Room makeup is clean and tidy. Restaurant provided fresh and good food quality with different varieties. Good view at restaurant during breakfast. Spa environment can always be kept clean and good hygiene. Some suggestions: usually full during breakfast time. Need to wait over 20 minutes. We came across 2 times during our stay in the hotel. We arrived at the restaurant before 9am, but need to wait to enter the restaurant at around 9:25am. However, food will stop to refill at 9:45am. Not much choices or food left behind for customers. Hotel should better improve such occasion by extending the breakfast time to entertain if too much customers. Next, the air purifier inside room was found with error to the filter light alarm, but room service did not fix it during our six days' stay in the hotel. However, the hotel worth to have full marks on average. Will recommend Hotel to our friends.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are delighted to hear that you are fully satisfied with public SPA and room service. On the other hand, regarding breakfast, we apologise for the long wait. We will share your comments with them, strive for improvement.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Mitsui Garden Hotel Nagoya Premier Front Office Manager
Loretta Chik
Moderate Queen Room
Stayed in Mar 2024
Travel with friends
1 review
4.5/5
Great
Posted on Mar 18, 2024
Super convenient location! Seven-Eleven and Mister Donut right opposite to the hotel. Can go totally underground from Nagoya JR Station/ Meitetsu Nagoya Station, and the underground access is also full of interesting shops and restaurants! Staff were very professional, friendly and helpful. Would definitely visit again!!!!
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and we very much appreciate your detailed review of the hotel. As you mentioned, our hotel is located 5 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating. Also we are proud to hear that our team took good care of you. We can assure you that we will share the good comments. Again, thank you for valuable feedback and we do look forward to seeing you back in the near future. Front Office Manager
Anonymous User
Moderate Double Room
Stayed in Jan 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 21, 2024
Convenient location with just 5 mins walk from Nagoya station. The room is cosy and clean. Love the spa, especially after long hours of travelling and walking around town.
Response from Property: Thank you for choosing to stay at Mitsui Garden Hotel Nagoya Premier.We are pleased to hear that you were satisfied with your stay.With regards to the location, the hotel is conveniently located to Nagoya station of JR and Meitetsu Line by 5 min walk. In addition to this, our hotel is located in very central area so that in location is convenient for not only business but also sightseeing.We hope that you also enjoyed the public large space bath ‘SPA’, guests of all ages can relax, recharge and rejuvenate.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
Guest User
Superior Twin Room
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Very good hotel with clean and tidy room. The view is fantastic! But the WiFi connection need to improve.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and we very much appreciate your detailed review of the hotel. We will continue improving our service for guest satisfaction and associating with housekeeping team. On the other hand, we are sorry to hear that Internet connection was not live up to your expectations. We examined the cause of the Internet connection at the guest floor and have addressed your comments with the concerned departments. For your information, we provide Wi-Fi in all our guest rooms, the lobby and the restaurant for Internet access. You can connect to the Internet also by wired LAN in guest rooms (LAN cable is available at the reception).However, if you have any concerns and questions, please feel free to contact our front desk anytime. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit. Front Office Manager
chungcy
Comfort Queen Room
Stayed in Mar 2024
Solo travelers
7 review
4.5/5
Great
Posted on Mar 4, 2024
good location. near railway and subway station. about 5-7 minutes.
Response from Property: Thank you for choosing to stay at Mitsui Garden Hotel Nagoya Premier. We are very glad to hear that you had comfortable stay with us. As you mentioned, our hotel is located 5 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating. Thank you once again for your valuable feedback and we certainly hope to welcome you back at Mitsui Garden Hotel Nagoya Premier in near future.Front Office Manager
Haochung
Moderate Queen Room
Stayed in Jun 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jun 30, 2024
A really nice hotel near Nagoya station. Wished the tub was a bit larger. Otherwise, A good place to stay while in Nagoya.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier on the other day.We are relieved to hear that you are mostly satisfied with our hotel overall.Regarding bath tub in guest room, it might be not enough space, though.We have a large public bath instead which you can stretch out your legs and must be relaxed.We hope you will enjoy it if you have next opportunity to stay with us again.We look forward to welcoming you back again in near future.Mitsui Garden Hotel Nagoya PremierFront Office Manager