SYMPHONY TOYOTA BLDG., 4 Chome-11-27, Nakamura Ward, Nagoya City, Aichi Prefecture, 450-0002, JapanView Hotel Details
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Mitsui Garden Hotel Nagoya Premier Guest Reviews
4.6/5
Great
859 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(859)
Positive reviews(840)
Reviews with photos/video(264)
Easy to get around(90)
Delicious breakfast(65)
Convenient for shopping(40)
Small room size(34)
Loved the night views(22)
Relaxing hot springs(15)
Delicious buffet(10)
Close to train station(10)
Negative reviews(19)
Long Chau
Moderate Queen Room
Stayed in Nov 2024
Couples
11 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Good location, staff are friendly and helphful
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. As you mentioned, our hotel is located 10 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating. We are also proud to hear that our team took good care of you. We can assure you that we will share the good comments.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
Ignatius
Moderate Double Room
Stayed in Oct 2024
Couples
3 review
4.5/5
Great
Posted on Nov 15, 2024
Location is excellent. I enjoyed the public spa located on 18/F.
Response from Property: Thank you very much for staying with us at Mitsui Garden Hotel Nagoya Premier.We would also like to thank you again for your high evaluation of our hotel.We will continue to make every effort to provide services that satisfy our guests.Thank you very much for taking time out of your busy schedule to write us.We look forward to welcoming you again.Mitsui Garden Hotel Nagoya PremierFront Office Manager
Joe
Moderate Double Room
Stayed in Aug 2024
Couples
2 review
4.7/5
Amazing
Posted on Oct 11, 2024
Room with great view, posh style. Need to change elevator tho to reach the underground street.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and we very much appreciate your detailed review of the hotel. We are very glad to hear that you are satisfied with our room and breathtaking view of Nagoya. On the other hand, we apologize for any inconvenience caused by the elevator. Again, thank you for your honest feedback and we truly hope that you can give us another opportunity at the Mitsui Garden Hotel Nagoya Premier. Front Office Manager
zZzZzzzZzh
Moderate Double Room
Stayed in Jul 2024
Business travelers
17 review
4.7/5
Amazing
Posted on Sep 23, 2024
Clean hotel with great view of the city. Room was very small but had everything I needed. Staff could have been more friendly to non-Japanese guests.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are very glad to hear that you had comfortable stay with us.On the other hand, we are quite sorry to hear that the room you stayed did not reach your expectation at this time. If we may, it would be grateful if you could try to stay in a larger space room next time.We are proud to hear that our team took good care of you. We can assure you that we will share the good comments.Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
Guest User
Comfort Twin Room
Stayed in Jun 2024
Family
6 review
4.2/5
Very Good
Posted on Jul 19, 2024
The Hotel is located at a very accessible area. We could find it very good for shopping and dining for many shops and restaurants around there. All guest rooms were above 18th floor, so city view was broad enough. Our rooms were clean and comfortable. Only one shortfall was their spa. It was small and not spring water. No towels were provided at the spa too that was totally out of our plan, we had no choice but used the tissue to make our body dry.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier. We thank you again for taking the time to provide us with your feedback on your stay with us. We will share your comments within our company and use them as a reference to improve our services in the future.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.All of our staff will continue to strive to improve our services to ensure your continued satisfaction with our hotel. We hope that you will have another opportunity to stay at Mitsui Garden Hotel Nagoya Premier. We look forward to welcoming you next time.Mitsui Garden Hotel Nagoya Premier Room Manager
okoneken
Moderate Double Room
Stayed in May 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Jul 7, 2024
Convenient location with max 10-minute access to the JR or metro station or the bus center. Convenience stores and drug stores nearby. Great concierge service to help arrange my room upgrade.
The restaurant on the lobby floor is also excellent (appreciate that they do have translations for their dinner dishes). Yet, guests may have to wait for a little while for breakfast.
The two downsides are that there are only two washing machines (1 eventually broke down on my first day) and there is no online tracking or update of the usage (so guests would have to guess and calculate when to use the service). And the breakfast selection is a bit dull since I guess they are all the same every day.
Response from Property: Thank you very much for staying with us at Mitsui Garden Hotel Nagoya Premier. We are delighted to hear that you were satisfied with the facilities and that you also enjoyed our service experience. On the other hand, we apologize for causing inconvenience. We will share your comments with all of our stuff, and we will continue to devote ourselves to providing the best services that are close to customers' feelings through employee education. Thank you once again for your valuable feedback and we certainly hope to welcome you back at Mitsui Garden Hotel Nagoya Premier in near future. Mitsui Garden Hotel Nagoya Premier Front Office Manager
Guest User
Superior Queen Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Excellent location, 5 minutes walk to JR subway and bus terminal. Lots of restaurants and convenience stores nearby. Room was clean and reasonably spacious. Breakfast was very good.
Response from Property: Thank you very much for staying with us at Mitsui Garden Hotel Nagoya Premier.We would also like to thank you again for your high evaluation of our hotel.We are glad to hear that you were very satisfied with our services.All of us at Mitsui Garden Hotel Nagoya Premier will continue to strive for your satisfaction.Thank you very much for taking time out of your busy schedule to write us.We all look forward to welcoming you again.Mitsui Garden Hotel Nagoya PremierFront Office Manager
Guest User
Moderate Double Room with Partial view
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 18, 2024
The location is very convenient and opposite is nagoya station , many shopping centers and eateries near by also
Response from Property: Thank you for choosing to stay at Mitsui Garden Hotel Nagoya Premier.We are pleased to hear that you were satisfied with your stay.As you mentioned, our hotel is located 10 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating.Thank you again and we hope to serve you again whenever your travels bring you back to Nagoya.Front Office Manager
Clarissa Ong
Moderate Double Room with Partial view
Stayed in Oct 2024
Travel with friends
9 review
4.7/5
Amazing
Posted on Dec 1, 2024
It was easy to get to the hotel from Nagoya station. It’s about a 5 min walk from meitetsu mall and 8 mins walk from takayshimaya. There’s also an underground passage way that leads to Nagoya station via midland square. The public bath was a bonus find. Amenities are available at the lobby so it’s pretty much tourist friendly.
Response from Property: Thank you very much for your constructive feedback regarding your recent stay at Mitsui Garden Hotel Nagoya Premier. We are pleased to hear that you were fully satisfied with your stay.With regards to the location, the hotel is conveniently located to Nagoya station of JR and Meitetsu Line by 5 min walk. In addition to this, our hotel is located in very central area so that in location is convenient for not only business but also sightseeing.Thank you for your comment and we look forward to welcoming you back in the future. Front Office Manager
Joycelyn
Moderate Double Room
Stayed in Apr 2024
Couples
19 review
4.5/5
Great
Posted on Jun 23, 2024
We stayed at Mitsui Garden Hotel Nagoya Premier from May 17th to May 20th, 2024, in a moderate double room, and had a wonderful experience.
Location and Accessibility:
Perfectly located in central Nagoya, the hotel offers easy access to attractions and public transport.
Room:
The moderate double room was stylish, clean, and equipped with everything I needed for a comfortable stay. The bed was exceptionally comfortable. However the aircon in the room was not cold, the hotel had to provide us a portable fan and we have to open the window slightly to let the cool air in. I would have rated the facilities to be 5 stars if the aircon is cool enough.
Service and Facilities:
The staff were friendly and efficient. The hotel amenities, including Wi-Fi were excellent. We didn't try the public bath though, it was very crowded.
Overall Impression:
Mitsui Garden Hotel Nagoya Premier provided a fantastic stay with its great service, comfortable rooms, and convenient location.
Response from Property: Thank you very much for staying with us at Mitsui Garden Hotel Nagoya Premier.We would also like to thank you again for your high evaluation of our hotel.We are very happy to hear that you were satisfied with every aspect of our hotel.Encouraged by your kind words, we will continue to work hard as a team to provide you with services that will satisfy you in the future.Thank you very much for taking the time to write this message.We look forward to serving you again.Mitsui Garden Hotel Nagoya PremierFront Office Manager
Guest User
Moderate Double Room with Partial view
Stayed in Oct 2024
Family
1 review
4.2/5
Very Good
Posted on Dec 5, 2024
Stayed here for 2 nights in Nov 2024. A little difficulty finding this hotel from the Nagoya station. Google map not very helpful. Need to take lift up to lobby. There is a little public tub, kind of weird. Not an onsen, just a tub with hot water. Room is clean, standard small size in Japanese hotel. Comfortable room with good water pressure. Collect toiletries at lobby if you need. Front desk staff is very polite & helpful. Will keep your luggage before 3pm check-in time. Best of all, it is next to Komeda coffee, must try when in Nagoya.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier. We thank you again for taking the time to provide us with your feedback on your stay with us. All of our staff will continue to strive to improve our services to ensure your continued satisfaction with our hotel. We hope that you will have another opportunity to stay at Mitsui Garden Hotel Nagoya Premier. We look forward to welcoming you next time.Mitsui Garden Hotel Nagoya Premier Front Office Manager
PUI YUNG TINNA
Superior Twin Room
Stayed in Mar 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Jun 12, 2024
Clean and spacious room with nice spa facility. Excellent staff service. Baggage storage service is good. Outstanding buffet breakfast.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Nagoya Premier. Our staff are pleased to hear that you were very satisfied with your stay. We would like to thank you again for your high evaluation of your stay and all our staff will continue to strive to improve our services to the satisfaction of all our guests. We look forward to welcoming you to Mitsui Garden Hotel Nagoya Premier again. Mitsui Garden Hotel Nagoya Premier Front Office Manager
Momo05
Moderate Double Room
Stayed in Mar 2024
Solo travelers
23 review
4.2/5
Very Good
Posted on May 1, 2024
Close to JR Nagoya/Meitetsu stations. Hotel has a public hot bath which is very useful after a day of sight seeing. Breakfast is adequate though would have preferred more variety.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are delighted to hear that you are satisfied with your stay, our convenient location, and a large pablic bath.Regarding the breakfast, we will share your feedback with the restaurant to ensure your satisfaction.Again, thank you for valuable feedback and we do look forward to seeing you back in the near future.Front Office Manager
Anonymous User
Moderate Double Room
Stayed in Mar 2024
Couples
29 review
4.2/5
Very Good
Posted on Apr 21, 2024
Location is convenient and room is pretty clean.
Public bath is very busy.
Room view is a bit weird, facing a large podium.
Staff forgot to place shampoo and body soap in the room on the first day of our stay…..
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Nagoya Premier and reviewing on your recent stay. We are sorry for the inconvenience for forgetting to place shampoo and body soap.We will continue improving our service for guest satisfaction and associating with housekeeping team. Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Front Office Manager
Renuchart
Moderate Double Room
Stayed in Apr 2024
Couples
8 review
4.7/5
Amazing
Posted on May 20, 2024
Very good location to reach downtown area and convenient to find restaurants
Response from Property: Thank you very much having chosen Mitsui Garden Hotel Nagoya Premier for your visit to Nagoya and taking the time to share your experience. As you mentioned, our hotel is located 5 mins walk from Nagoya station via a connection from the underground mall and easy to access to downtown area for shopping and eating. Again, your feedback is highly appreciated and we look forward to have an opportunity to welcome you back to Mitsui Garden Hotel Nagoya Premier in the future. Mitsui Garden Hotel Nagoya PremierFront Office Manager