Ramada by Wyndham Nanaimo

Very polite staff

It was late when I got there so I can't say much about the area

When I got to the room, a bed was not made, the toilet was not flushed and the room had not been cleaned. I was given another room. It was freezing and the thermostat was completely blank and did not work. The traffic noise made it difficult to sleep. When stated about the filthy first room and the cold conditions in the second room there was no offer of any refund or compensation, just that the manager would be notified. Not sure how that helps guests that are inconvenienced. Super disappointed.

Excellent service by hotel staff. We enjoy our stay at Ramada.

Check in was miserable and unpleasant. The staff member that was in training did great his supervisor did not. Customer service lessons are needed

Very basic hotel, they do not have any luggage storage (apparently a management decision since covid), breakfast is sausage links and cheese omelette patties that have been reheated from frozen. A few other things like grocery store bread for toast and a couple of apples and oranges. Front desk is all screened off like the covid era, but also lots of prominent signage that they don’t keep cash on premise. Gives off the general feeling that there are some safety issues, perhaps for both staff and guests. Rooms are only surface cleaned - lots of dust on light fixtures, stains on rugs, bathroom spaces not wiped that well, must smell, etc. Limited room decor, no paintings or anything. Very drab, beige space. My room had a small balcony, ash tray on table so maybe a plus if you smoke (although rooms are supposedly non-smoking). Back side of the hotel was relatively quiet, that’s the only positive thing I can say. Limited amenities outside the room - no pool, no ice machines (at least not on my floor, and no indications where they are), only one slow elevator (use the stairs if you can). Also in a weird area of Nanaimo right off the #1 highway that’s a bit of a dead zone. There are no restaurants, coffee shops, etc. that are all that close, besides an Italian/pizza restaurant that is only open in the evenings and most days only for takeout. If you’re of average mobility, you’re a 10-15 minute walk from the main action in the central harbour area. Relatively easy going to get there (downhill, some routes have stairs), but a bit of uphill walking back. For the nightly rate charged compared to other properties - including the 2-3 major hotels that actually are in the harbour area - this is not a property I will ever be back to. If you’re just driving through, need a place to put your head for the night, and every other place is booked then this might be an option. Otherwise I would avoid at all costs.

Comfortable and clean

We quite enjoyed our stay in room 314. Room was very spacious and had a big balcony. View was another building but that didn't bother us. We enjoyed the breakfast, egg omelet, sausages, waffles, toast, bagels, fruit, yogurt etc. The usual continental hotel breakfast. Free parking, smooth check in and out. Clean hotel and central location. Beds were comfy. No complaints here