Hilton Nanjing Niushoushan

Hilton Nanjing Niushoushan Reviews

Hilton Nanjing Niushoushan

No.8 Ningdan Avenue, Jiangning District, Nanjing, Jiangsu, 211151, ChinaView Hotel Details
Hilton Nanjing Niushoushan
Hilton Nanjing NiushoushanHilton Nanjing NiushoushanHilton Nanjing Niushoushan
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Hilton Nanjing Niushoushan Guest Reviews

4.7/5
Outstanding
990 review
Verified reviews
Location4.8
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(990)
Positive reviews(964)
Reviews with photos/video(381)
Classy environment(240)
Well designed(79)
Close to scenic area(74)
Loved the view(60)
Tasty restaurant(50)
Offers pick-up/drop-offs(46)
Perfect for kids(45)
Has play area for children(33)
Negative reviews(26)
Helmut Lothar Guesten
Executive Double Room
Stayed in Mar 2024
Couples
3 review
3.0/5
Posted on Apr 1, 2024
We booked one night here for our 30 year wedding anniversary. Knowing that it will be a busy tourist destination, we opted for an executive room for quite breakfast experience. What a surprise finding that the lounge was closed on Sunday morning showing a sign "coming soon"! For the buffet breakfast we had to wait in line to get admitted. It turns out that the line was not due to the lack of available tables, but because the staff did not manage to clean tables in time. The food remains and dishes on the tables next to ours were not cleaned for more than an hour! Staff was definitely not well trained and too low in numbers. It very sad that a celebration of our special day, turned out to be a disappointing experience. Not a good calling card for the Hilton brand and a waste of the extra money paid for executive perks.
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Response from Property: Thank you for taking the time to share your feedback about your recent stay at Hilton Nanjing Niushoushan. We are sorry that the hotel service did not meet your expectations, especially on such an important anniversary for you, it failed to leave you with a wonderful experience and memories. We have shared your feedback to the relevant departments of the hotel, and the General Manager attaches great importance to it. We will continuously make improvements and strive in delivering quality services, we all hope you will give us another opportunity to provide you with services.
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Anonymous User
Executive Double Room
Stayed in Jan 2025
Couples
25 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Facilities: Very new, especially the shower and toilet are very comfortable. Hygiene: Very clean and tidy Environment: Very good, it takes about 10 minutes to walk to Niu Shou Mountain Scenic Area. The hotel also has a shuttle bus, but you need to calculate the time in advance. Service: From the front desk check-in (surprisingly free room upgrade) to the room service (Anna Sun and the cleaning aunt on the sixth floor) are all very good! ps: The roast duck in the hotel's Chinese restaurant is very delicious, and the breakfast is also good in the same type of hotel.
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6/12
Tianxinbaobeizhu
Deluxe Queen Suite
Stayed in Nov 2024
Family
25 review
5.0/5
Outstanding
Posted on Dec 1, 2024
On Friday, I took my parents to stay at the Hilton Hotel Niu Shou Mountain. It only takes 18 minutes to get to the hotel by taxi from Nanjing South Railway Station, which is very convenient. After checking in, the hotel housekeeper Miss Wang Wenxin took the initiative to help us with our luggage. She introduced the various places in the hotel with a smile, took us to the room, and taught us how to connect to WIFI. She was really enthusiastic. The hotel is close to the Niu Shou Mountain Scenic Area, with a superior location and beautiful scenery. There are several shuttle buses to the Niu Shou Mountain Tourist Area on the right side of the hotel entrance every day. If you miss it, it only takes a few minutes to walk from the hotel to the east gate of Niu Shou Mountain. The window of each room in the hotel corresponds to the mountain view. This time we booked a deluxe king-size bed suite, with only 2 rooms on the first floor. The room is very large, with 104 square meters. There is a guest toilet on the side of the entrance, and then a living room with a sofa and a mini bar; there is also a tatami with a small low table on it, and there is a viewing platform outside the window, which is very suitable for drinking Kung Fu tea while enjoying the scenery. The living room is the master bedroom, the dry and wet separated bathroom, and the cloakroom on the side, which is really large. There is also a balcony outside the room, with a sofa and a coffee table, where you can make a cup of coffee, enjoy the breeze, and enjoy the mountain view. In autumn, when the maple leaves are red, staying in the hotel is like living in the abundant natural scenery of Niu Shou Mountain. After breakfast every day, you can leisurely walk through the forest trails and feel the magical charm of nature. Finally, I want to say that all the waiters in the hotel are very polite. As long as they pass by the guests, they will say hello warmly, making people feel at home.
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6/20
Response from Property: Dear guest, hello! It is a great honor that you remember the names of our team members and recognize their work. Your recognition is a great support and encouragement to the team! We are glad to know that you are satisfied with the overall service of the hotel during your stay. We hope that we have brought you an unforgettable and pleasant time during your trip! It is our responsibility to provide guests with a safe, comfortable and clean environment; providing high-quality and considerate service to every guest is the goal and commitment of all our team members. We look forward to inviting you to experience more of the hotel's facilities and services during your next visit, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback. I wish you a happy work and life.
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Guest User
Superior Double Room
Stayed in Dec 2024
Family
15 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The hotel is designed with a Zen style. The tea table in the room is fully equipped with tea sets, and there are also tea-making brands recommended by tea lovers. There are also pens and inks for copying scriptures on the desk, and good books on the bookshelf. Everything is very thoughtful. The hotel's breakfast is very rich, and the vegetarian restaurant is fresh, delicious and beautiful. In addition, the meal delivery is not only a mobile table directly in place, but also very good products, which makes the companions praise it. In addition, you can go to the scenic spot to admire the Buddha's Palace in a few minutes, which is very suitable for quiet rest. It is highly recommended to stay for a few days. I would like to thank Xiao Ding and Manager Yu, who are the receptionists at the front desk, for their professional services. In addition to the room view, they also arranged in advance the distance from the elevator and whether the room reserved for friends is on the same floor. It is very considerate and meticulous.
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6/12
Response from Property: 尊敬的顧客,感謝您選擇南京牛首山希爾頓酒店並留下對於酒店的認可!讓客人享受到温馨舒適的環境和專業誠摯的服務是我們的首要目標。我們已將您的評論分享給相關部門,相信在您的支持下,我們所有人將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。期待與您的下一次相遇,祝您生活愉快~
Yu er ha
Superior Double Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 29, 2024
It has been a long time since I took the initiative to write a serious review. This is the first time I went out with my baby after giving birth. The hotel has a children's playground. I stayed for four days and three nights this time. The experience was good and I am very grateful. There was a concierge at the door of the hotel to receive the whole process, help with the luggage, send it to the front desk and bring it to the room. When checking out, a woman also enthusiastically helped to send it down. There was a queue at the front desk to check in for a while. Maybe seeing that we had a baby, they opened another computer to find someone to check us in. The key point is to say that I am very grateful and grateful to the handsome guy who checked us in. I didn't pay attention to his name. I am very grateful for his patience, care and care. The original room was not cleaned out, so he upgraded us and gave us other preferential treatments. I was very surprised and grateful. This is the first time I have been so happy since pregnancy and childbirth. I didn't expect to be given such thoughtful care. Thank him again. After completing the formalities and entering the room, the child was also very excited and happy to crawl around. The hotel's Qingya Chinese restaurant is great. It is not only beautiful and exquisite, but also delicious. Thank you for the steamed eggs made by the kitchen specially for the baby. The fast food in the room is also good, and the quantity is also large. It is very tasty. The children's playground is also good, with a large venue and many attractions, but there is no baby to play with. The child can't play alone, he can only watch the fun. We went on weekdays, so there were fewer babies. The photo provided by the hotel is also good. The hotel lobby is very photogenic. In the end, more than 20 photos were selected, mainly the photos of the baby. I couldn't bear to delete them. The cleaning aunt in the housekeeping department is also very nice. She ran to get things for us many times. In short, thank you again. It will be my first choice next time I go to Nanjing.
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6/16
Response from Property: Dear guest, thank you for choosing to stay at Hilton Nanjing Niushou Mountain. We are glad that you like our warm, comfortable and hospitable service. Each of our staff is very happy to provide you with considerate service and bring you a home away from home experience. Your satisfaction is our greatest praise and the driving force for our continuous progress. Looking forward to your visit again.
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Guest User
Superior Double Room
Stayed in Dec 2024
Family
9 review
4.8/5
Amazing
Posted on Jan 1, 2025
The rooms and facilities are very good. It is considered good among the Hilton hotels I have stayed in in China. It is newer than Hilton hotels in other cities and the facilities are more comfortable. The internal environment is also bright, with large space. The hygiene is also very good. The bedding is very comfortable. There is also a shuttle bus to and from the Niu Shou Mountain Scenic Area Bus Station on New Year's Eve. The hotel concierge and restaurant services are very good. The only regret is that there is no orderly guidance or fence when checking in. There are 2-3 empty counters, so it is not clear which line to take a photo of, and more importantly, it is very easy to be cut in line. This is not good. The shuttle bus is the same. There is no queuing facility. I waited outside with two children. As a result, the bus came and was directly boarded by people who just came out. Although some unconscious people cut in line without quality, there is indeed no queuing and guidance, so it is too easy to cause disputes. This needs to be improved.
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Response from Property: 尊敬的賓客您好,感謝您選擇入住南京牛首山希爾頓酒店並且對於您的體驗給予良好的評價。很高興您喜歡我們温馨舒適、熱情好客的服務,所有希爾頓的團隊成員都對提供卓越的服務充滿了熱忱。同時,我們十分重視您的反饋,並就您提到的問題反饋至相應進行改進。感謝您的寶貴建議,讓您滿意對我們來説非常重要,希望不久之後能與您再次相遇,祝您生活愉快!
cynthia191919
Superior Double Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The hotel was so comfortable. They upgraded my room for free. The view was very good, and I could see the tower of the Buddha's Palace directly. The hardware and software facilities were very good. The hotel was designed with a sense of space, high-end and grand. It matched the view of Niu Shou Mountain very well. The hotel also had a vegetarian restaurant, which was delicious. The housekeeper Wang Wenxin was also very considerate. She helped me with my luggage, gave me afternoon tea in the administrative area for free, and provided me with a late check-out. I left some things in the room and asked someone to express them for me. It really made me feel at home. I will stay here again next time.
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6/11
Response from Property: 尊敬的客人您好,南京牛首山希爾頓酒店向您表示最誠摯的問候!很高興看到您對入住體驗感到滿意,對此我們表示感謝。我們已將您的表揚第一時間轉達給了員工,我們會一如既往不斷為我們尊貴的賓客提供優質的入住體驗。您的認可是我們最大的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
Guest User
Superior Double Room
Stayed in Dec 2024
Family
36 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Facilities: Simple and practical, with a comfortable space for drinking tea and chatting in front of the window Hygiene: Clean and tidy Environment: The hotel is located at the foot of the mountain, with beautiful scenery outside the window. It takes only ten minutes to walk to the entrance of Niu Shou Mountain. The hotel has a shuttle bus every hour, so you can calculate the time to take the bus with the elderly Service: Thoughtful and meticulous First round of mini bar: Very good, there are beer and sparkling water, as well as juice and cola
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6/8
Response from Property: 尊敬的賓客,非常感謝您選擇下榻南京牛首山希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Guest User
Guestroom (2 beds)
Stayed in Dec 2024
Business travelers
25 review
5.0/5
Outstanding
Posted on Dec 22, 2024
The holy land of the Three Treasures is just one step away. It is modern and beautiful, and it is rare to find a unique place. The housekeeper (Wang Wenxin) is meticulous and considerate in the travel photography. This scene can be enjoyed again, and tourists from all over the world are full of joy!
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6/7
Response from Property: 尊敬的賓客,您好!非常感謝您選擇並下榻南京牛首山希爾頓酒店!我們的宗旨是為每一位客人提供始終如一的高品質及多元化服務,以達到您的要求與期望。相信在您的支持下,我們將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。真誠期待您的再次光臨!
Guest User
Executive Double Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 18, 2024
If you are afraid of the cold in winter, I really recommend this hotel. The bathroom floor is heated, which is super comfortable😌~ This time I celebrated my husband's birthday, so I chose Niu Shoushan Hilton. Karena called me the day before check-in📞 and learned that I was here to celebrate my birthday🎉. She also specially arranged a birthday cake for us🎂, which was super warm~ I have to give a big thumbs up here! The cake is really delicious, hahaha~ If you need it during the whole process, you can send her a message directly, saving the step of calling the front desk to tell the needs, very friendly. I also want to recommend Qingya Restaurant on the 6th floor. My husband said he was not hungry and asked me to order only a few days of his own. As a result, because it was so delicious, he ate two big bowls of rice by himself! However, roast duck must be booked in advance, so I didn't eat it this time. I also want to say that the travel photography provided was really a bit beyond expectations. The cameraman is very good at guiding the movements, and the photos are very natural, and many photos have been produced. Overall, I am very happy to stay and eat, hahaha
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Response from Property: 尊敬的客人,感謝您選擇下榻南京牛首山希爾頓酒店並利用寶貴時間如此細緻用心地分享您的體驗。作為酒店的尊貴賓客,您對我們服務方面的認可是我們一直以來的目標和動力!很高興您與家人在這裏度過了難忘的愉悦時光,從字裡行間彷彿都感受到了被温馨幸福環繞的氛圍。我們會不遺餘力地繼續努力,為客人帶來更加完美的體驗!祝您工作順利,生活幸福美滿!
Guest User
Superior Double Room
Stayed in Nov 2024
Travel with friends
90 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel lobby is so unique and suitable for taking photos, but unfortunately I didn't have time to arrange travel photography. The breakfast is very rich, the restaurant environment is good, and it is very close to Niu Shou Mountain. It is the first choice for Niu Shou Mountain. The hotel service is also good. Not only did they upgrade my room for free (there is a golf course outside the window, and the scenery is good), but they also provided me with a free breakfast. I was so touched.
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6/15
Response from Property: 尊敬的賓客,您好!非常感謝您選擇並下榻南京牛首山希爾頓酒店!我們的宗旨是為每一位客人提供始終如一的高品質及多元化服務,以達到您的要求與期望。相信在您的支持下,我們將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。真誠期待您的再次光臨!
U.N.Owen
Superior Room (2 beds)
Stayed in Dec 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Everything is very good, the service is very good, the hotel is very big, the room facilities are also very good and very big, the front desk brother gave me an upgrade, thank you very much. The room is a long way from the lobby, I feel it is fine if I am not in a hurry, but if I am in a hurry, I will feel a little anxious. The hotel design is very good. The restaurant is also good, and I personally prefer the vegetarian restaurant.
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6/9
Response from Property: Dear guests, thank you for choosing to stay at Hilton Nanjing Niu Shou Mountain. Thank you for your praise for the hotel accommodation service. I hope you can continue to support us. We will continue to work hard to bring you a better service experience. Your support is the driving force for our progress. I hope to meet you again soon. I wish you a smooth journey and a happy life.
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Guest User
Superior Double Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 26, 2024
I came to Nanjing Niu Shou Mountain Scenic Area and stayed in this hotel. The experience was good. The hotel facilities, hygiene, service and environment are all "online", very comfortable and quiet, very suitable for vacation~ I was particularly impressed by the handsome receptionist at the front desk, who was patient and meticulous. And the hotel housekeeper Karena Wang Wenxin was even more considerate. The hotel also has travel photography services, which is a good choice for friends traveling alone. Mulan Travel Photography's beautiful little girl Xiao Li, customer service, and photographers are all great. The hotel's vegetarian restaurant is also worth recommending. The grass flower fresh matsutake clear soup and Xuanwu Tiancai matsutake rice are delicious.
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6/11
Response from Property: Dear guest, hello! It is a great honor that you remember the names of our team members and affirm their work. Your recognition is a great support and encouragement to the team! I am very happy to know that you are satisfied with the overall service of this hotel. I hope we have brought you an unforgettable and pleasant time! It is our responsibility to provide guests with a safe, comfortable and clean environment; it is the goal and commitment of all our team members to provide high-quality and considerate services to every guest. I look forward to your next visit and the opportunity to invite you to experience more hotel facilities and services, so that we can bring you a more perfect experience! Thank you again for taking the time to leave feedback, and I wish you a happy work and life.
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Chouchoudoudou
Superior Double Room
Stayed in Dec 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The room is large and has a balcony. I like it very much. I came to Hilton mainly for Niu Shou Mountain. It is very close to the east gate of Niu Shou Mountain. There is an electric car to the east gate. If you miss the time, it is also close. I want to mention that the breakfast is very rich and the Western pastries are also very good.
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6/8
Response from Property: 尊敬的顧客,感謝您選擇南京牛首山希爾頓酒店並留下對於酒店的認可!讓客人享受到温馨舒適的環境和專業誠摯的服務是我們的首要目標。我們已將您的評論分享給相關部門,相信在您的支持下,我們所有人將不斷提升酒店的服務理念和質量,確保您每一次的旅行與入住都是難忘的經歷與體驗。期待與您的下一次相遇,祝您生活愉快~
Guest User
Superior Double Room
Stayed in Nov 2024
Other
19 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Very good, the hotel building is solemn and majestic, the lobby is grand. The surrounding environment is beautiful. Clean and tidy, the rooms are comfortable and smart, and do not need to be plugged in. The room layout is reasonable, which is both simple and fashionable. The hotel's food is unforgettable. Niu Shou Mountain is close at hand, which is convenient for travel. It is worth recommending.
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6/10
Response from Property: 尊敬的賓客,非常感謝您選擇南京牛首山希爾頓酒店,並花費寶貴的時間給予我們好評。我們非常榮幸得知酒店的服務及設施為您帶來了滿意的入住體驗,這也是我們一直以來努力和追求的目標。再次感謝您的讚賞與喜愛,酒店每位員工都真誠地期待與您的下一次見面!
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