Chenxi Hotel (Nanjing Xuanwu Lake Park) Guest Reviews
4.7/5
Outstanding
776 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(776)
Positive reviews(759)
Reviews with photos/video(164)
Friendly front desk staff(160)
Convenient location(152)
Easy to get around(139)
Awesome amenities(119)
Classy environment(118)
Close to metro(94)
Would stay again(46)
Tasty coffee(5)
Negative reviews(17)
Anonymous User
Comfy Queen Room
Stayed in Jul 2024
Solo travelers
8 review
4.7/5
Amazing
Posted on Jul 17, 2024
The room was better than I was expecting for the price! The bed was amazing and really comfortable, the whole room was really modern. The hotel was a little hard to find the entrance for but the security guard helped me out. The location was really good, like 5mins walk to the metro and there were some really good restaurants nearby
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel
Teacher Harry
Deluxe Queen Room
Stayed in Apr 2024
Solo travelers
57 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Very helpful staff. Conveniently located a few minutes from XUANWUMEN metro station and Xuanwu lake.
Comfortably furnished. Lots of restaurants and shops close by.
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel
Paul Linus
Comfy Queen Room
Stayed in Jun 2024
Friends
2 review
4.0/5
Very Good
Posted on Jul 1, 2024
The location neat the lake is great and also a Metro station is not far. The room's are completely smart. everything is controlled via an Ipad. That was a cool experience. The bad service rating is due o the bad room service that barely cleaned anything. But more negative was our experince at the reception. They became hyper cautious and nevous when they saw foreigners. They scaned our passports and took the obligatory pictures arround 10 times. That was pretty nervewrecking especially as the wanted us to endure this procedure everyday.
Response from Property: Dear guest: Thank you for choosing Morning Town Hotel. I am very sorry that this stay experience did not meet your expectations. Please allow me to express my sincerest apologies on behalf of the hotel. Morning Town Hotel
Guest User
Elegant Standard Room
Stayed in Jun 2024
Friends
2 review
4.0/5
Very Good
Posted on Jul 5, 2024
Service was complicated, hat trouble with check in, they didn’t speak english. Rooms where nice.
Response from Property: Dear guest: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent guest service standards and strive to create a comfortable and warm stay experience for every guest! We look forward to meeting you again! Morning Town Hotel
Guest User
Comfy Queen Room
Stayed in Jun 2024
Couples
5 review
3.5/5
Posted on Jul 2, 2024
Good location close to Xianwu Lake and attractions, friendly staff, can be a little noisy
Guest User
Elegant Standard Room
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 20, 2024
Very clean and decent, modern looking rooms. Great price for the location.
Guest User
Comfy Queen Room
Stayed in Jul 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The staff were friendly.
Guest User
Comfy Queen Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Good good good
Guest User
Elegant Standard Room
Stayed in Aug 2024
Other
4 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The room layout is reasonable, the facilities and equipment are new, the indoor environment is clean and tidy, the lights and curtains are all managed intelligently, the coffee machine and microwave oven in the service hall on the 6th floor are practical, and the washing machine and dryer in the laundry room are fully functional and easy to use. The service is serious, enthusiastic and professional, and the night duty staff can handle the room smart phone failure in time. Next time I come to Nanjing, I will choose this hotel again.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel
Anonymous User
Elegant Queen Room
Stayed in Aug 2024
Other
26 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Facilities: It's quite new, but there's only a shower for showering🚿
Sanitation: It's quite clean, pretty good
Environment: Good location, convenient transportation, in the city center
Service: The front desk service is very thoughtful and the attitude is very good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel
Guest User
Elegant Standard Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 10, 2024
The hotel is clean and tidy, with a great location, opposite the bus station, and opposite Liu Changxing Restaurant, the food is economical and affordable, very satisfied
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel
Guest User
Comfy Queen Room
Stayed in Jul 2024
Other
1 review
1.0/5
Posted on Jul 25, 2024
First of all, we saw that the hotel had a parking lot. We drove here, but when we got there, we were told that there were not enough parking spaces and we had to choose other places to park. Secondly, the hotel staff was afraid that we would give a bad review, so they asked us to refund and pay offline, and gave us a discount. We refused, and then they said they would upgrade our room type. What's the difference with what I originally booked? You upgraded the room type, and as soon as you entered, the floor was damp, the quilt was damp, there was no hot water, and there was no hot water for a shower in the middle of summer. The soundproofing was also very poor. You could hear clearly what the people in the next room said. The room was close to the road, and you could hear the sound of passing cars clearly. You can block it, just pass this one
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Morning Town Hotel. We are very sorry that your stay did not meet your expectations. Please allow me to express my sincerest apologies on behalf of the hotel. Morning Town Hotel
Guest User
Comfy Queen Room
Stayed in Jul 2024
Family
2 review
2.0/5
Posted on Jul 16, 2024
Because we couldn't find the parking lot, she said she would call us when we got there. We called her when we were almost there, but she didn't answer the phone. I guess she was photographed. Later, we were upgraded to a family room, which I really appreciate. But when we got to the room, it was dirty. I didn't know what the unknown liquid was. There was also a leak under the washbasin.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Morning Town Hotel. We are very sorry that your stay did not meet your expectations. Please allow me to express my sincerest apologies on behalf of the hotel. Morning Town Hotel
lpa
Comfy Queen Room
Stayed in Jun 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Jul 1, 2024
Nice hotel, affordable price. The geographical location is in the city center so it is quite convenient for moving and traveling
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel
Guest User
Elegant Suite
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
The front desk service is warm and the hygiene is good. It is very close to the zoo and Nanjing Station. The location is good and the subway station is very close. A good choice, new facilities, good environment, considerate service, Xuanwu Lake is very close, and there are many scenic spots around.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high recognition of the hotel. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest! We are looking forward to seeing you again! Morning Town Hotel