GreenTree Eastern Hotel (Nanjing Lukou Airport Branch) Reviews

Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Because of the recent continuous rain, there will be more mosquitoes, so we have strengthened the room disinfection work. The hotel provides free pick-up and drop-off from the subway station and the airport. Special buses will be arranged from 5 a.m.. It is a 3-minute drive from the passenger terminal and 800 meters away. It is a 2-minute drive from the subway station and 500 meters away. We serve attentively and professionally guarantee the needs of all guests. Our smart The butler is always waiting for every guest, your satisfaction is our pursuit! welcome next time

Response from Property: I was shocked to see such a professional negative review. I will give a profound reply below: 1. As the highest brand hotel of Green Hotel Group, Green Oriental Hotel has professional skills and high-quality services. We respect and We will try our best to meet the reasonable needs of every guest, and serve every guest with the original intention of returning with satisfaction. 2. GreenTree Eastern Nanjing Lukou Airport Hotel is a newly opened hotel. We are located between the T1 and T2 passenger terminals of the airport. It is about an 800-meter walk from each passenger terminal. We still have 9-seater and 17-seater commercial vehicles 3 A driver ensures everyone’s travel convenience! 3. GreenTree Eastern Nanjing Lukou Airport Hotel is a single-family property, not close to the main road and not close to the apron and take-off pad. At the same time, our front desk has specially equipped disposable earplugs and steam eye masks for guests' sleep, just so that everyone can sleep. More comfortable! 4. When you checked in, we suggested a drop-off time for you at the airport based on your departure time. If you couldn’t get up early or didn’t want to be late, we also sent you a message and WeChat to arrange a special car for you. time to take you to the airport directly to the passenger terminal. What can our hotel front desk staff do? We are also helpless. 5. As for the issues you mentioned about the thinness and plastic smell of the hair dryer, we have also investigated them one by one. 6. In the early hours of the morning, you were wandering around in the corridor shirtless and wrapped in a bath towel. It’s not that we didn’t see you. We have always been paying attention to everyone’s safety. If there is any problem, we have 5 staff members on duty at night. Please rest assured. Green Oriental Determined to ensure the safety of all passengers staying here! ! ! We are not trying to excuse ourselves. As a service industry, we are very difficult. We are cautious. Our 99% satisfaction rate at Ctrip is the result of the joint efforts of all our hotel staff. We are not afraid of the threat of negative reviews. , we will be more meticulous in our future services, please come together to supervise our services, hotel hygiene and all issues.

Response from Property: Thank you very much for your true and effective evaluation. It is your evaluation that encourages us to continue to work hard to do better. The hotel has a very large parking lot with more than 50 parking spaces to meet the parking and travel requirements of customers in the hotel. The hotel has 24-hour free pick-up and drop-off. Special buses are arranged for the subway station and the airport at 5 o'clock in the morning. It is 800 meters away from the passenger terminal in 3 minutes' drive and 500 meters away from the subway station in 2 minutes' drive. The store manager is committed to requiring front desk service to treat people with courtesy and consider customers more. Think from the guest's perspective, truly think about what the guests think, and do our best to meet the reasonable needs of customers in the store. We also hope that everyone can give us more valuable opinions and provide everyone with a warm and comfortable stay environment. This is what we should do. , looking forward to meeting you next time. Good luck with your work! All the best!

Response from Property: In the vast sea of ​​​​people, there are so many sentient beings, meeting you is really like running towards that inevitable fate by chance! The good reputation really comes from you, and we are very pleased that you are satisfied. The hotel provides free pick-up and drop-off from the subway station and the airport. Special cars can be arranged 24 hours a day. It is 800 meters away from the passenger terminal in 3 minutes' drive and 500 meters away from the subway station in 2 minutes' drive. We serve attentively and professionally meet the needs of all guests. We will continue to innovate. , try our best to bring the best service to every little owner!

Response from Property: Excellent products meet people who appreciate them! Thank you for your affirmation! As the saying goes, attitude determines everything, and details determine success or failure. Because of your evaluation, I would like to express my warm gratitude for your support and trust in our store. Your satisfaction is our goal. Thank you very much for your support. The hotel offers free pick-up and drop-off from the subway station and the airport. Special cars can be arranged 24 hours a day. It is 800 meters away from the passenger terminal in 3 minutes' drive and 500 meters away from the subway station in 2 minutes' drive. We serve attentively and professionally guarantee the needs of all guests. We look forward to seeing you again next time See you.

Response from Property: Dear guest, thank you for your compliment. The hotel provides free pick-up and drop-off from the subway station and the airport. Special buses can be arranged 24 hours a day. It is 800 meters away from the passenger terminal in a 3-minute drive and 500 meters away from the subway station in a 2-minute drive. We provide attentive service and professional guarantee to all guests. Our smart butler is always waiting for every guest to meet their various needs. I wish you smooth work and a happy life~~

Response from Property: Dear guests, hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Green Oriental Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Green Oriental Hotel looks forward to your visit again and wishes you a happy life.

Response from Property: Hello, thank you very much for your recognition and sharing with us. The hotel provides free pick-up and drop-off from the subway station and the airport. Special buses will be arranged from 5 o'clock in the morning. It is 800 meters away from the passenger terminal in 3 minutes' drive and 500 meters away from the subway station in 2 minutes' drive. Thank you Reviews! The hotel advocates "careful service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! We serve attentively and professionally to ensure the needs of all guests. All staff are always waiting for every guest. Your satisfaction is our pursuit! Looking forward to your visit again.

Response from Property: Hello, thank you very much for your recognition and sharing with us. The hotel provides free pick-up and drop-off from the subway station and the airport. Special buses will be arranged from 5 o'clock in the morning. It is 800 meters away from the passenger terminal in 3 minutes' drive and 500 meters away from the subway station in 2 minutes' drive. Thank you Reviews! The hotel advocates "careful service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! We serve attentively and professionally to ensure the needs of all guests. All staff are always waiting for every guest. Your satisfaction is our pursuit! Looking forward to your visit again.

Response from Property: Dear guest, thank you very much for your review of your stay. The wooden floor in our room is stain-resistant. A cleaning plan has been arranged recently and has been implemented. The hotel provides free pick-up and drop-off from the subway station and the airport. Special buses will be arranged from 5 o'clock in the morning. It is 3 minutes' drive from the passenger terminal and 800 meters away from the subway station. 2 minutes drive 500 meters, thank you for your review! The hotel advocates "careful service", and we are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! We serve attentively and professionally to ensure the needs of all guests. All staff are always waiting for every guest. Your satisfaction is our pursuit! Looking forward to your visit again.

Response from Property: Dear guest, thank you very much for your review of your stay. We have anti-slip floor towels at the door of the bathroom. You can lay them on the floor to avoid slipping when the bath water splashes out. The hotel is very close to the airport and there will be the sound of airplanes. Disposable soundproof earplugs are available at the front desk for self-pickup. We hope that our services can bring you a moment of satisfaction.

Response from Property: Dear guest, we are very sorry to bring you a bad check-in experience. On the day of check-in, the central air conditioner in our wing building was unavailable due to malfunction. We apologize again. We have repaired it and checked that all room facilities and equipment are in good condition one by one. Degree, all our windows have been limited in accordance with relevant requirements. Recently, we have also purified the formaldehyde in the room. We apologize to you again and look forward to your next visit to experience our changes. The hotel provides 24-hour airport pick-up and drop-off services and looks forward to welcoming all guests.