Vienna International Hotel (Nanjing Zhushan Road Metro Station) Reviews

Response from Property: Dear guest, hello! First of all, thank you very much for choosing our hotel and for reflecting on the situation of some hotels. We feel deeply guilty for not being able to give you a quiet and comfortable stay. We hope you can give us another chance in the future. If you have any questions during your stay, you can call our front desk. Our front desk is staffed 24 hours a day and will help you solve any problems as soon as possible. We look forward to your visit again!

Response from Property: Dear guests, thank you very much for your praise of our hotel, your evaluation moisturizes my heart like sunshine and rain,, I only express my sincerest wishes on behalf of the hotel, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a happy trip~

Response from Property: Dear Guest: Hello! Thank you very much for staying and appreciating! It is a pleasure to make your outing a great time. Your appreciation is a great encouragement to the hotel and a driving force for our progress, and we will continue to be enthusiastic about making every guest feel at home, and we look forward to welcoming you again! Welcome back to experience and have a good life!

Response from Property: Your satisfaction is our unremitting pursuit, we will continue to work hard to provide you with better service, I wish you a happy life! Looking forward to welcoming you again!

Response from Property: Dear guest, hello! First of all, thank you very much for choosing our store and for reflecting on the situation of some hotels. We feel deeply guilty for not being able to give you a quiet and comfortable stay. Regarding the takeout issue, our hotel allows takeaways. Floor, it may be that the delivery person is in a hurry or your takeout order did not write the room number and was placed in the hotel's takeout storage area for you. The towel problem is that the hotel recently purchased new towels and the old towels are being replaced in sequence. This may cause the new and old towels to be replaced. We are not sure if you have reported your problem to the hotel that day. If you have reported it to the hotel, our hotel will solve it for you as soon as possible. The room card deposit is because we did not collect your deposit when you checked in. When it comes to cards, the hotel normally provides one card for each room. It does not mean how many cards are given to each person who registers. If you need an electricity card, you will not be charged a deposit. I hope you can give it another chance and have it during your stay in the future. If you have any questions, you can call our front desk. Our front desk is staffed 24 hours a day and will help you solve any problems as soon as possible. We look forward to your visit again!

Response from Property: We apologize for not giving you a comfortable stay during this stay. Regarding the issue of the invoice, we did issue it for you based on the order amount. We have also communicated with Ctrip about this matter, and Ctrip customer service will contact you later. Once again, I sincerely apologize for the inconvenience caused to you. I wish you success in your work and good health!

Response from Property: Honey, don't be angry. I have recorded all the issues you responded to and will continue to follow up. After handling them, we will take the initiative to report the results to you. Xiaowei is very ashamed to have brought you a bad feeling. I will think about it, draw circles to make corrections, actively make corrections, and strive to win your approval. On behalf of all the staff of Vienna International Hotel Nanjing South Railway Station Zhushan Road Subway Station, Xiaowei looks forward to it. Your visit again.

Response from Property: Hello dear guests! Thank you very much for choosing Vienna International Hotel! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! I hope Vienna International can become your home in Nanjing! We sincerely look forward to your visit again! Thanks! ^_^

Response from Property: Thank you for your support. Your affirmation of us is the best evaluation of us. We will work harder to provide better service and let you have a better experience next time.