Vienna International Hotel (Nanjing Zhushan Road Metro Station) Reviews
Vienna International Hotel (Nanjing Zhushan Road Metro Station)
No. 66 Xingmin South Road, Jiangning District, Nanjing, Jiangsu, ChinaView Hotel Details
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Vienna International Hotel (Nanjing Zhushan Road Metro Station) Guest Reviews
4.5/5
Good
818 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(818)
Positive reviews(782)
Reviews with photos/video(112)
Friendly front desk staff(82)
Easy to get around(78)
Delicious breakfast(64)
Close to metro(48)
Convenient parking(35)
Would stay again(32)
Large rooms(32)
Perfect for business trips(19)
Negative reviews(36)
Vaishnav
Deluxe Room (2 beds)
Stayed in Jul 2024
Business travelers
6 review
3.5/5
Posted on Jul 28, 2024
No nonsense hotel. Clean and neat.
Breakfast not suitable for Indian travellers.
Boemo Grace
Deluxe Double Room
Stayed in Dec 2023
Couples
4 review
2.7/5
Posted on Dec 19, 2023
Room was cold, no slippers, didn't smell fresh, no mini fridge whereas the other room previously booked there before had the aforementioned. staff wasn't helpful.
Anonymous User
Guestroom (Double bed)
Stayed in Nov 2023
Couples
71 review
3.7/5
Posted on Nov 17, 2023
Nice service, clean room. But the internet is so slow that I cannot even watch video. Furthermore, you can hear noise from outside or other room quite loudly.
Response from Property: Dear guest, hello! First of all, thank you very much for choosing our hotel and for reflecting on the situation of some hotels. We feel deeply guilty for not being able to give you a quiet and comfortable stay. We hope you can give us another chance in the future. If you have any questions during your stay, you can call our front desk. Our front desk is staffed 24 hours a day and will help you solve any problems as soon as possible. We look forward to your visit again!
Cesar Rojas C
Superior 2-bed Room
Stayed in Jun 2023
Family
22 review
4.5/5
Great
Posted on Jun 24, 2023
I like the hotel location because it's near of my daughter's university. Always is clean and comfortable. The front desk personal are very friendly and help me when I need something. The parking is enough.
Response from Property: Dear guests, thank you very much for your praise of our hotel, your evaluation moisturizes my heart like sunshine and rain,, I only express my sincerest wishes on behalf of the hotel, we will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a happy trip~
Elhafa Fadoua
Guestroom (Double bed)
Stayed in Jan 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 17, 2023
I booked the hotel for 2 nights at the begining, however, i had to extend my stay due to some problems with my flight booking. The hotel is close to the metro station (Zhushanlu) and Baijiahu 1912. The staff are really nice, helpful and friendly . The room was super clean . I really enjoyed my stay here. If you are looking for a nice, quite clean hotel, I totally recommend this one.
Response from Property: Dear Guest: Hello! Thank you very much for staying and appreciating! It is a pleasure to make your outing a great time. Your appreciation is a great encouragement to the hotel and a driving force for our progress, and we will continue to be enthusiastic about making every guest feel at home, and we look forward to welcoming you again! Welcome back to experience and have a good life!
Hasmik
Guestroom (Double bed)
Stayed in Sep 2023
Solo travelers
17 review
4.0/5
Very Good
Posted on Oct 1, 2023
A nice hotel with a good location.
Response from Property: Your satisfaction is our unremitting pursuit, we will continue to work hard to provide you with better service, I wish you a happy life! Looking forward to welcoming you again!
Guest User
Guestroom (Double bed)
Stayed in Oct 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 4, 2022
Was the perfect location for me. Near of the Nanjing University of aeronautics and astronautics
Guest User
Deluxe Double Room
Stayed in Sep 2022
Friends
1 review
3.7/5
Posted on Sep 16, 2022
The location is nice, close to 1912.
Hotel reception service was nice.
The cleaning service can improve though.
Guest User
Guestroom (Double bed)
Stayed in Jul 2022
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jul 28, 2022
The lady at the reception was so kind and nice and even offered some nice breakfast.The check out time was 2pm too ,2 hours more than the usual 12. Would stay again
Guest User
Guestroom (Double bed)
Stayed in Jul 2023
Friends
2 review
1.5/5
Posted on Jul 7, 2023
As someone who often stays in hotels, this trip was really unpleasant.
First: It’s 2023, and you need to go to the takeout rack on the first floor to pick up the 300 or so hotel takeaways, Figure 1.
Second: The towels and bath towels in the room are a mix of old and new, picture 2.
Third: The bathroom is very small, and fat people will never be able to get in, picture 3.
Fourth: The sound outside on the side near the road is clear, ps the window is closed!
Fifth: It should be the central air conditioner. The indoor temperature is 26 degrees and cannot be adjusted down.
Sixth: When registering two people in a room, only one card will be issued. The second card requires a deposit. Yes, it is a deposit! Times are updating and iterating, but our "international" hotel is still a few years old!
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you very much for choosing our store and for reflecting on the situation of some hotels. We feel deeply guilty for not being able to give you a quiet and comfortable stay. Regarding the takeout issue, our hotel allows takeaways. Floor, it may be that the delivery person is in a hurry or your takeout order did not write the room number and was placed in the hotel's takeout storage area for you. The towel problem is that the hotel recently purchased new towels and the old towels are being replaced in sequence. This may cause the new and old towels to be replaced. We are not sure if you have reported your problem to the hotel that day. If you have reported it to the hotel, our hotel will solve it for you as soon as possible. The room card deposit is because we did not collect your deposit when you checked in. When it comes to cards, the hotel normally provides one card for each room. It does not mean how many cards are given to each person who registers. If you need an electricity card, you will not be charged a deposit. I hope you can give it another chance and have it during your stay in the future. If you have any questions, you can call our front desk. Our front desk is staffed 24 hours a day and will help you solve any problems as soon as possible. We look forward to your visit again!
Guest User
Guestroom (Double bed)
Stayed in Jun 2023
Business travelers
23 review
1.0/5
Posted on Jun 29, 2023
Very dissatisfied, do not contact to check in, the invoice is not paid according to the payment; the payment amount is 358, the invoice amount is 271, the invoice is less without consent, and I strongly do not stay
Original TextTranslated by Google
Response from Property: We apologize for not giving you a comfortable stay during this stay. Regarding the issue of the invoice, we did issue it for you based on the order amount. We have also communicated with Ctrip about this matter, and Ctrip customer service will contact you later. Once again, I sincerely apologize for the inconvenience caused to you. I wish you success in your work and good health!
Guest User
Superior 2-bed Room
Stayed in Oct 2023
Friends
3 review
1.0/5
Posted on Oct 13, 2023
The check-in efficiency was too slow. When I opened the door to the room, there was a musty smell. There were urine stains on the toilet seat. There was toothpaste in the washbasin. I wanted to call to change rooms, but it turned out that the phone didn't have a phone line. Is it just a decoration? ? Very poor experience
Original TextTranslated by Google
Response from Property: Honey, don't be angry. I have recorded all the issues you responded to and will continue to follow up. After handling them, we will take the initiative to report the results to you. Xiaowei is very ashamed to have brought you a bad feeling. I will think about it, draw circles to make corrections, actively make corrections, and strive to win your approval. On behalf of all the staff of Vienna International Hotel Nanjing South Railway Station Zhushan Road Subway Station, Xiaowei looks forward to it. Your visit again.
Guest User
Superior 2-bed Room
Stayed in Feb 2023
Other
6 review
1.0/5
Posted on Feb 12, 2023
There were no curtains in the bathroom. I contacted the front desk and said they forgot to install them. The room next door was noisy in the middle of the night until two in the morning. There were shocking ***** hair and blood stains on the quilt in the room, and there was a pickled cigarette smell on the quilt.
If you have the money, wouldn’t the Hampton by Hilton or Marriott Moxy across the street be great?
Definitely won't come here again.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Vienna International Hotel! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! I hope Vienna International can become your home in Nanjing! We sincerely look forward to your visit again! Thanks! ^_^
Wodegaoshuzhendehenhao
Guestroom (Double bed)
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 29, 2023
I am very satisfied with the stay, the room is very spacious and clean, the service of the hotel staff is also very considerate, the lady at the front desk No. 016 is patient and thoughtful, a very satisfactory stay experience
Original TextTranslated by Google
Response from Property: Thank you for your support. Your affirmation of us is the best evaluation of us. We will work harder to provide better service and let you have a better experience next time.
Guest User
Superior 2-bed Room
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 25, 2023
The service attitude is very good, and the free breakfast is also given. Because there is a baby, the check-out is delayed. Recommended
Original TextTranslated by Google
Response from Property: Thank you for your support. Your affirmation of us is the best evaluation of us. We will work harder to provide better service and let you have a better experience next time.