Atour Hotel

Atour Hotel Reviews

Atour Hotel

486 East Zhongshan Road (Zhongshan Dong Lu), Nanjing, ChinaView Hotel Details
Atour Hotel
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Atour Hotel Guest Reviews

4.6/5
Very Good
1757 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(1757)
Positive reviews(1670)
Reviews with photos/video(132)
Easy to get around(173)
Friendly front desk staff(153)
Convenient location(127)
Delicious breakfast(108)
Close to metro(58)
Convenient parking(56)
Perfect for business trips(14)
Good Internet(10)
Negative reviews(82)
Anonymous User
Superior Double Room
Stayed in Feb 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The room is clean and modern. The bed and pillows are very comfortable too. All the conveniences are there. Breakfast is basic but the coffee is good.
Response from Property: Thank you very much for receiving your praise,we will keep it up and look forward to you next stay!
Anonymous User
Family Suite
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The location is very good. The Presidential Palace, the Museum and Zhongshan are all within walking or cycling distance. It is also very convenient to Xi'anmen subway. The room is also big enough and newly decorated, very nice.
Original TextTranslated by Google
Response from Property: Atour is a warm hotel, and we are all warm Atour people. We hope that every friend who comes to Atour can feel the warmth and comfort of neighbors. Atour likes you to come, and we like you to come again even more!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The front desk service is good and the hotel facilities are complete. It is located in the core area. The taxi to other attractions is the starting price. It is recommended to stay. There are also many delicious foods around. The overall environment is beautiful
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are impressed by our front desk service, which is also the goal we have been striving for. We will continue to maintain the high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to your visit again!
Guest User
Jimu Double Bed Room
Stayed in May 2024
Business travelers
28 review
5.0/5
Outstanding
Posted on Jun 2, 2024
The location is very good, in the center of many attractions, not far from the subway entrance, and there are many snack bars next to it. The service is also very good, the room is large and clean, and the pillows are very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are impressed by our front desk service, which is also the goal we have been striving for. We will continue to maintain the high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 1, 2024
When I go out, I choose Atour because I know its quality. The hotel is in a good location, 100 meters away from the subway station, but the two hotels are put together in one building, which damages the quality. WS is average, the service attitude is okay, I didn't eat breakfast, the laundry was useless, the shampoo and shower gel seemed to be not as good as before, the bed was too soft, my waist hurt when I slept, and the bed was too small.
Original TextTranslated by Google
Response from Property: Duo'er is deeply sorry for bringing you a bad experience during your stay. We will urge the relevant departments to make rectifications. We look forward to you staying at our hotel again to give Duo'er a chance to apologize and say sorry to you again.
Anonymous User
Superior Room (2 beds)
Stayed in May 2024
Family
26 review
4.5/5
Great
Posted on May 22, 2024
The service is OK. The guy at the front desk is probably new. He needs to improve his card application skills. The breakfast is simple and OK. There is also Nanjing duck blood vermicelli soup, which is not bad. The room is so-so. It is not a new Atour. It may be a passing grade for Atour. The pillow is OK. The wireless charger at the head of the bed is quite user-friendly. The window is not very big. There is a small window switch for ventilation. The small window in my room feels a bit broken and loose. The location is also OK. It is not far from the Presidential Palace. The subway station is just across the road and it takes four or five minutes. There is a Huaiyang cuisine restaurant next to it. It tastes good.
Original TextTranslated by Google
Response from Property: Duoer deeply apologizes for giving you a bad experience. We will urge the relevant departments to make rectifications. We look forward to your stay in our store again. Give Duoer a chance to apologize and say sorry to you again.
Guest User
Executive Room (2 beds)
Stayed in May 2024
Solo travelers
4 review
1.1/5
Posted on May 13, 2024
The location is very centralized, right next to the scenic spot, and it is convenient to go anywhere, but! This Presidential Palace Atour is the worst Atour Hotel I have ever stayed in, no one else... Three bad! The first bad: service, the worst service, check-in can experience the hotel member pillow for free, said to send it to my room in the afternoon, no one sent it directly, and the front desk who was indifferent, I have never met the service of this Atour Hotel. The second bad: hygiene. There is no mosquito repellent in the room, because the room has a musty smell, so I opened the window, there are mosquitoes, and I don’t know what happened to the bed, I slept all over my body Itching! I always feel like I was bitten by mites on the bed! The third bad: environment: The facilities are really bad! There is no mosquito repellent, there is no paper towel on the washbasin, and the facilities feel very inferior! Be sure to clear the mines and don’t stay in this Atour, because I believe in Atour Hotel, I am also an Atour member, and I stay in Atour all year round. This is the worst Atour Hotel I have ever stayed in! Now Atour Hotel is doing business and it doesn’t matter whether it is cost-effective, right? This experience of more than 400 rooms makes me dare not stay in Atour Hotel casually in the future!
Original TextTranslated by Google
Response from Property: Duoer deeply apologizes for giving you a bad experience. We will urge the relevant departments to make rectifications. We look forward to your stay in our store again. Give Duoer a chance to apologize and say sorry to you again.
Lingxiyidian
Superior Double Room
Stayed in May 2024
Business travelers
221 review
5.0/5
Outstanding
Posted on May 13, 2024
I often choose Yaduo's hotels, and the quality of my stay is guaranteed; the hotel's guest rooms are simple, bright, stylish and the supplies are very complete. I give it a thumbs up.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are impressed by our front desk service, which is also the goal we have been striving for. We will continue to maintain the high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The room is very clean and comfortable. Xiayuan's service is very good. The location is also very good. It is very considerate and the breakfast is very rich.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are impressed by our front desk service, which is also the goal we have been striving for. We will continue to maintain the high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to your visit again!
Tiantiandedoushabao
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
It is very convenient for business trips, Xiayuan's service is very good, and nearby attractions are very convenient
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Atour Hotel Nanjing Presidential Palace will be the warmest and most unique one in your memory! Come home often and wish you well!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Very satisfied, there is a robot to deliver food, no disturbance, good sound insulation
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are impressed by our front desk service, which is also the goal we have been striving for. We will continue to maintain the high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to your visit again!
Xiaoyueyue
Jimu Double Bed Room
Stayed in Mar 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Hotel location is good and service is good Everything you need is available ~ it’s very convenient to eat around It's close to the subway, and the lady on the 15th floor, Fan Raoxiang, is very welcoming.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are very happy to hear that you were impressed with our service, which is what we always strive to achieve. We will continue to maintain high quality service standards and provide every guest with a more comfortable and pleasant stay experience. welcome next time
Guest User
Jimu Twin Room
Stayed in Mar 2024
Family
11 review
5.0/5
Outstanding
Posted on Mar 17, 2024
The location is very good. It’s very convenient to have breakfast. Hygiene: also clean Taking a taxi is easy.
Original TextTranslated by Google
Response from Property: Thank you for your review. I am really excited to see the customer's simple and profound praise, and they also recognize our service so much. Duoer strives to provide the most considerate and meticulous service to each customer. It brings you a value-for-money experience. Duo'er is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Superior Double Room
Stayed in Apr 2024
Couples
4 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel environment is very good and quiet, close to the attractions
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Atour Hotel Nanjing Presidential Palace will be the warmest and most unique one in your memory! Come home often and wish you well!
Guest User
Superior Double Room
Stayed in Feb 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Feb 24, 2024
The front desk service is warm and thoughtful. Environment: Comfortable, first choice for business trips Facilities: Complete laundry room for convenience Hygiene: clean and tidy Recommend everyone to choose Atour for travel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are very happy to hear that you were impressed with our front desk service, which is what we always strive to achieve. We will continue to maintain high quality service standards and provide every guest with a more comfortable and pleasant stay experience. welcome next time!