qingmuplatinumhotel

qingmuplatinumhotel Reviews

qingmuplatinumhotel

Floor 1, Block B, Friendship Square, 27 Hanzhong Road, Qinhuai District, Nanjing, Jiangsu, ChinaView Hotel Details
qingmuplatinumhotel
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qingmuplatinumhotel Guest Reviews

4.6/5
Very Good
1393 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1393)
Positive reviews(1334)
Reviews with photos/video(605)
Easy to get around(202)
Delicious breakfast(171)
Friendly front desk staff(151)
Close to metro(95)
Elevator was OK(26)
Delicious buffet(12)
Negative reviews(59)
Changyun Song
Smart Deluxe Room (Double bed)
Stayed in Aug 2023
Couples
2 review
4.7/5
Amazing
Posted on Aug 28, 2023
Great location, clean room, good service, free water and even provide free drinks in fridge. Good taste breakfast, located right above the subway station and shopping mall, overall highly recommended and value for money!
Guest User
Smart Platinum Double Bed Room
Stayed in Aug 2023
Family
23 review
5.0/5
Outstanding
Posted on Aug 23, 2023
I am very satisfied with this hotel. The room is very spacious and bright. The lady at the front desk is very helpful. There is a fragrance in the lobby. Generally speaking, it is very good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Qingmu Platinum Hotel. I am very glad to see your favorable comments on the hotel's location, hygiene and service quality. The hotel is adjacent to Deji Plaza, Xinjiekou Shopping Center, and has everything you need to eat, drink, play and play in theaters. There are many meals in the hotel, and high-quality catering services are also provided for guests. Welcome your next experience!
Guest User
Smart Deluxe Room (Double bed)
Stayed in Jun 2023
Family
4 review
1.0/5
Posted on Jun 30, 2023
In a word, don't live! I booked a non-smoking, windowed room, and specifically stated that the room should be non-smoking and quiet, but I was given a room with a strong smell of smoke and noise! As soon as I entered the room, I smelled a strong smell of smoke. I reported it to the front desk. The front desk only asked the cleaning staff to spray aroma spray? ! Smoking second-hand smoke and third-hand smoke can cause cancer, and your treatment is to spray fragrance? ? The cleaning staff tried to open the windows for ventilation, only to find that the windows could not be opened at all? ? ? Then why do I book a window room? I couldn't stand the smell of cigarettes, so I asked for a different room. It was great. The new room I got was noisy enough. The restaurant next door was very noisy. I don't know what the upstairs room is for. It keeps making noise. The knocking noise woke me up early in the morning the next day, and I couldn't rest at all. I asked to change the room again. As a result, the room I changed to this time smelled super strong fragrance as soon as I opened it. I really don't know if it was spray. how much. I just asked, if this room didn't smell of smoke, would you be guilty of spraying such a heavy fragrance? I want to cover it up! I stayed for two days and the smell couldn't go away! This hotel uses the smoking room as a non-smoking room, plus the carcinogen flavoring agent is so strong that people who want to get cancer should come and stay By the way, this hotel is located on a certain floor of a building, with mixed access, old and dirty elevators, and a certain floor is under construction for decoration, workers keep coming in and out, and the hotel does not inform guests at all. The so-called smart devices are also difficult to use, the lights are dim, and the bed is hard and difficult to sleep. Pretending to be stupid and tricking guests into living in a smoking room + noise room, the front desk staff didn't even apologize from the beginning to the end!
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for informing us of the problems you encountered during your stay. We regret that we failed to meet your expectations. Please allow us to express our sincere apologies to you. Our room information is published on the platform. Parking at Xinjiekou is at your own expense. Regarding the sound insulation problem you mentioned, if you have a light sleeper, you can tell us that we will provide you with earplugs, or arrange for you to be quiet. For the water leakage problem you mentioned in the room, we have also arranged for the master to investigate the cause and will solve it immediately. We hope to provide you with better service in the near future. welcome next time,
Guest User
Smart Platinum Twin Room
Stayed in Aug 2023
Family
4 review
5.0/5
Outstanding
Posted on Aug 23, 2023
The environment is good, the service is good, very satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your affirmation of us. In order to provide you with a more meticulous and thoughtful service experience, we have launched a new intelligent AI service. Takeaway or room consumables can be delivered through the room voice control "Xiaodu Xiaodu" In your room, you who pursue excellence will feel as comfortable and convenient as at home even when you are traveling. Satisfaction has only a starting point and no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day!
Anonymous User
Smart Deluxe Room (2 beds)
Stayed in Feb 2023
Travel with friends
1 review
1.5/5
Posted on Feb 18, 2023
Bad review! After moving in, the exhaust fan kept ringing at 12 o'clock in the middle of the night, affecting sleep. After reporting to the hotel, the store manager gave two options: check out or sleep alive. Really speechless. Even if the infrastructure is not good, the service attitude is not good. Will not be coming again. Bad review Bad review! !
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for your stay and detailed review. It is the continuous care and supervision of customers like you that enables us to continuously discover problems in our work, obtain corrections and make continuous progress. We apologize for the inconvenience caused to you. If you are demanding sleep again, next time you come here, we will arrange a room with a street view in front of you, so that there will be no noise. At the same time, we will solve the problem you mentioned as soon as possible. Thank you for your tolerance and understanding. It is the encouragement and support for our work! Sincerely look forward to your visit again! The epidemic is merciless, and Qingmu Platinum Hotel has done a good job of disinfection in all directions to protect your health!
Anonymous User
Smart Superior Room (Double bed)
Stayed in Aug 2023
Family
1 review
1.0/5
Posted on Aug 10, 2023
The first time I entered the room, I felt bad. The room was too small, there was no window, and the environment was stuffy. The family was going to spend the night. I didn't expect to sleep in the middle of the night, the sound insulation effect is poor, I don't know if the corridor or the next door has been noisy (I heard some tenants apply to change rooms because of the noise during dinner in the morning), and the power was cut off once in the middle, the air conditioner automatically turned off, the child woke up from the heat, and got up again Turn on the air conditioner. I don’t comment on breakfast, there are not many varieties, just eat it. The last thing that is unacceptable is to stick to words. After so many travels and business trips, few accommodations do not come with free parking. When checking out, the customer service directly said that the room you booked does not come with free parking. It was very speechless. In the end, I paid for the parking lot , although there are not many but it is very unpleasant, a very bad experience, the summary is very poor! ! ! Last addition: The free minibar is a few bottles of water, and the free afternoon tea reminded the front desk and the waiter, but no one gave it away. I don’t know what it is? Not in the mood to experience it either.
Original TextTranslated by Google
Response from Property: Dear, after seeing your review, we are very sad that we failed to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is the impetus for the continuous improvement of the hotel. We look forward to your coming again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are the hotel In continuous efforts to progress. We in the hotel will always welcome every guest with better service, and finally wish you a happy life, thank you for your sincere evaluation, and sincerely hope that you can stay again to feel our progress.
Hersace
Smart Platinum Double Bed Room
Stayed in Sep 2021
Other
15 review
5.0/5
Outstanding
Posted on Oct 1, 2021
I didn’t expect to book the Treasure Hotel in Nanjing during the National Day. The facilities are very new, and the rooms are clean and hygienic. The most important thing is that the front desk is very enthusiastic, and the room is upgraded for free. Haha, if there is a chance next time, I will order this. Family
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for staying in the hotel and giving a high evaluation. Every part of the hotel is working hard to demand more detailed and timely service for every guest who comes to the hotel. I am very glad to see your recognition of our work. We cherish your gratitude This trust will keep forging ahead and always be ready to bring high-quality service to every guest, looking forward to your visit again!
Guest User
Smart Deluxe Room (Double bed)
Stayed in Sep 2021
Family
2 review
5.0/5
Outstanding
Posted on Sep 22, 2021
In the most prosperous place, surrounded by shopping malls, you can go shopping downstairs, the room is very clean and comfortable, the floor-to-ceiling windows I like very much, the breakfast is very rich, and I will choose to stay next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Qingmu Hotel. No amount of advertising is as good as word of mouth. We have always attached importance to word-of-mouth publicity and the personal experience of each guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best Work hard to make your trip easy and enjoyable, and look forward to your visit again to experience the different style of Nanjing. wish all the best
Guest User
Smart Deluxe Room (2 beds)
Stayed in Sep 2021
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 30, 2021
The rooms are very nice, spacious and bright, and the layout is very good. The toilets are clean and have a lot of space. The whole room is very clean, the bed and bedding are very clean, there will be no red rashes or itching when I fall asleep. It is very close to the subway entrance, and the hotel is only two minutes walk from the subway.
Original TextTranslated by Google
Guest User
Smart Platinum Double Bed Room
Stayed in Mar 2023
Other
1 review
5.0/5
Outstanding
Posted on Mar 3, 2023
approx
Original TextTranslated by Google
Response from Property: .The hotel provides small intelligent new facilities, you can enjoy a happy holiday, and thank you very much for your recognition and support, your encouragement is our driving force, the hotel will update more promotions in real time, look forward to your next visit come! The epidemic is merciless, and Qingmu Platinum Hotel has done a good job of disinfection in all directions to protect your health! v
Guest User
Smart Platinum Double Bed Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
定了兩個房間都很滿意,還給我們免費的升級了,環境很好,走廊香噴噴的,一出電梯就能聞到,早餐也是很好吃的,衞生很乾凈,很清爽,服務很熱情,設施很棒,地理位置方便,早餐真的很好吃,品種特別多,下次還要來住,他們家的前台小姐姐都好漂亮呢。
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Guest User
Smart Platinum Double Bed Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 23, 2024
在攜程上訂的是,無窗户房間,等到到了,酒店前台,前台小姐姐把我們換成了帶有窗户的,價錢沒有變,服務態度很好,感謝前台小姐姐,房間不錯,大飄窗,自動窗簾,可以看到窗外的風景,衞生間環境很好,智能馬桶,梳粧台可以,房間內還帶有小冰箱,裏面有兩瓶純凈水.三瓶飲料;而且,早餐很好,品種也很多;下次有機會還住它家
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Guest User
Smart Platinum Twin Room
Stayed in Jul 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 22, 2024
房間空間很大,酒店的地理位置很方便,衞生很乾凈,環境很棒,服務也很熱情。早餐是自助的,特別好吃,前台小姑娘很漂亮很熱情,一出電梯,還沒進入房間就感覺很有檔次,很大氣,衞生也是特別棒,推薦大家種草,果斷入住了兩天
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Guest User
Smart Platinum Double Bed Room
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Sep 7, 2024
出行很方便,這個地理位置很好,去哪個景點都方便,還有小吃一條街,酒店五樓就有很多餐廳,推薦!!!
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Guest User
Smart Platinum Double Bed Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 5, 2024
酒店環境很好,早餐好吃呢,餐廳風景很好看,地理位置很方便,房間很大很乾凈,衞生清明,隔音很棒,沒有傳説中的那麼吵,推薦呢,哦對了,他們家的前台都很漂亮哦,也很熱情
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