Shangri-La Hotels in Nanjing

My husband and I had an amazing stay at Nanjing Central Hotel (Room 576, from 30 July to 1 August). Upon our arrival, we were warmly greeted by the Executive Vice General Manager, Mr. Charles Hao. We didn't know he was the GM until he introduced himself after personally leading us to our room. He was humble, friendly, and lovely to chat with. He even gave us an upgrade and assigned us a newly renovated room at no extra charge. We are so grateful for such warm hospitality. The room was perfect. It was extremely clean, spacious, and well-equipped. The air conditioning was cool, the shower pressure was good, the bed was comfortable, and the smart TV was even bigger than the one we had at home! Best of all, we met sweet Pan Na, the housekeeping manager in charge of our room, who presented us with two cute animal towels. On our departure day, the hotel porter not only helped us with our heavy luggage but also protected my head with his hand as I entered the taxi. Such a gentleman! All in all, the service here is really top-notch, and we highly recommend this hotel to everyone. We will definitely return the next time we visit Nanjing.

Excellent location, very good infrastructure and service. Western food options in the breakfast could be better.

I was pleasantly surprised by the cleanliness and quality of the hotel rooms, especially given the low price. The accommodations exceeded my expectations, offering a comfortable and enjoyable stay without breaking the bank. Highly recommended for budget-conscious travelers seeking value without compromising on comfort.

Due to unforeseen circumstances , I ended up staying at The Golden Eagle Summit hotel. Check-in was smooth. The location is perfect! The hotel’s entrance was at the back, while the front part is a mall with lots of shops, restaurants and a supermarket. Also, the metro station is right there which was so convenient! The room decor is a bit old fashioned, but nevertheless very clean. The breakfast buffet was ok, but needs more variety. The service is great! Great place to stay in the downtown area!

Delicious breakfast, attentive staff, business-like ambience, state of the art service. Location is ok. It's right next to the Pioneer Library, a very famous art library and is also within 30 minutes or so to other cool places like a water park, the Nanjing City Wall, Nanjing Eye (a bridge). Not many restaurant options nearby but the hotel foods is pretty good. There's a Japanese restaurant nearby and an Italian one called La Mia Casa is worth a visit. Very good hotel overall. No complaints except for costly dinner (148 RMB per person per buffet meal).

Always a good stay. Only one concern is the odour in the room what i assume is the sanitary system. I think the building is quite old and depreciation has taken its toll on infrastructure. Aside from this the lounge is great and the guest services manager is always obliging and very courteous every time I visit. Breakfast was noticeably better this time too. More condiments and food quality seemed fresher too.Many thanks.

I booked for 5 nights. When I checked in, they gave me a room that looked completely different from the images. It was very dark and small. Also, the carpet was dirty and had hair on it. After two nights, I checked my booking again and noticed the huge difference. I went to the reception and showed them the photos. They then changed the room. The room I got then was exactly the type I booked. Please take a look at the photos I uploaded here, you will see the enormous difference! I find it extremely inappropriate to give me this TERRIBLE room when I book for 5 (!) nights. They seriously gave me the worst room of the entire hotel and didn’t care at all. Check the photos and judge by yourself! Positive things: the location is great, directly in the city center.

The location was excellent, and the open facilities were very good. I understand it's a ”China thing” that prevents outdoor swimming pools from being open to the public other than July - August - but it's ridiculous and one that a 5-star hotel should change. You advertise having an indoor and outdoor pool; however, 85% of the entire year, it is closed.... so how can you say you have an outdoor pool? It's false advertising. It was 32 degrees this weekend and perfect weather for the outdoor pool, but you didn't have it open - thus, I took away two stars on facilities. The service in the restaurant was EXCELLENT on the 45th floor, extremely good and well worth the 5stars; the front desk people also on the 1st floor incredible; however, the service in the (the indoor!!!) swimming pool was extremely average - feeling like being served from student intern vs. any 5star customer service at all. The service in the bar on the 78th floor was highly average. also, for 5star, with us having to ask for drinks and not a single smile when serving the drinks, while the 78th-floor views are breathtaking, the service was let down. Last but not least, our parents-in-law traveled with us and rang the front desk for help with the TV. They rang twice, and they were waiting for someone to help them. I have stayed at Intercontinental Hotels in other locations, and the service is always very good. While some departments at this location were good, they needed to be more balanced by the inconsistency of the other departments.

Great view from the room (28th F). Very satisfied with the stay. The staff was friendly and welcoming. An only complaint would be the dinner menu a la carte which was disappointing.