Ibis Styles Nantes Centre Place Graslin

Ibis Styles Nantes Centre Place Graslin Reviews

Ibis Styles Nantes Centre Place Graslin

5 Rue du Chapeau Rouge, Nantes, 44000, FranceView Hotel Details
Ibis Styles Nantes Centre Place Graslin
Ibis Styles Nantes Centre Place GraslinIbis Styles Nantes Centre Place GraslinIbis Styles Nantes Centre Place Graslin
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Ibis Styles Nantes Centre Place Graslin Guest Reviews

3.8/5
Good
21 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
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All reviews(21)
Positive reviews(18)
Reviews with photos/video(1)
Negative reviews(3)
Guest User
Standard Double Room
Stayed in Apr 2023
Couples
2 review
4.0/5
Very Good
Posted on May 15, 2023
Good ubication. pleasant stay. Arriving at the hotel is complicated, so I recommend consulting the best way to get to the hotel and/or the car park.
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Guest User
Two Rooms Nearby
Stayed in Apr 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 17, 2023
Everything was perfect, especially the welcome and the service.
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Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 18, 2024
truly had a wonderful stay at this hotel, the rooms may be a little small but they are well thought out, big enough showers and nice decor. I was there for three weeks and the staff were always very helpful and all around lovely people, some also spoke english fluently i found this very professional and it truly felt like home for this whole month. Special thank you to Lila who was so helpful and kind.
Guest User
Stayed in Jan 2023
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
A great location hotel in the hart of Nantes. Simple Ibis Styles class hotel with an amazing staff. Glean. They also offered the breakfast (simple one) at 4.00 AM.Location is really good. Just in the centre of Nantes, next to old town
Guest User
Stayed in Jan 2023
Couples
4.0/5
Very Good
Posted on Jan 31, 2023
We stayed here for 4 nights. The hotel is well situated just off Place Royale. The room was small but this was not an issue. Breakfast was simple but enough to satisfy you. Separate shower and toilet rooms. Recommended fir a short break in Nantes. Easy to pick up the green line in the Place Royale.
Response from Property: Dear Steve_Grant1 thank you very much for your comments. We are delighted that you can enjoy our city and our hotel thank you again we hope to welcome you back again soon! Sincerely
Guest User
Stayed in Apr 2024
Business travelers
4.0/5
Very Good
Posted on Apr 10, 2024
Long hesitation between 3 and 4. The hotel is quite small and we understand well the arrangements constrained by the space, rather well thought out in the end. The welcome by the staff is friendly. In the bedroom we discover really narrow rooms which are perfectly suitable for a short stay but not suitable for staying longer. The room was clean and fairly well decorated. Small downside on the bathroom which is really very small and whose tiling on the floor no longer has any grout… Decent breakfast.
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Guest User
Stayed in Feb 2023
Couples
4.0/5
Very Good
Posted on Feb 28, 2023
Hotel in the city center, allowing you to move around the city center as you wish. Pleasant room, very good bedding. Bathroom quite small, be careful of the slippery floor. Correct sweet and savory breakfast. Very kind and available staff.
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Guest User
Stayed in Jul 2023
Couples
4.0/5
Very Good
Posted on Jul 25, 2023
I gave 4 dots to this hotel for the kindness of the guys at the reception, for the cleanliness of the rooms and bathrooms, and for the very central location. Breakfast is also of good quality, although not exactly assorted. We appreciated the machine that squeezes oranges, the creamy cow's milk and even the coffee from the machine wasn't bad (for us Italians it's important)!! For the rest it is a good accommodation for a few nights and for those who do not have large luggage.
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Guest User
Stayed in Feb 2023
Couples
2.0/5
Posted on Feb 27, 2023
It must have been 5 or 6 years that I have been staying at this hotel once a month for a few days. I have already alerted the establishment's management of a deterioration in service linked to certain members of the team. And unfortunately my very recent stay once again demonstrated that the lack of professionalism of one or two employees harms the entire establishment. A reservation made for an early arrival forgotten by the hotel can happen but when you have an important video meeting it is essential. Part of the team tries to resolve the problem, but an employee openly despises you and does everything to delay your arrival in your room. Intolerable. The rest of the team will have to apologize and the service will be perfect. Until the day of departure when this gentleman, still present, will take pleasure in looking down on my wife and myself. This is the last memory we will keep of our stay and probably the last one I will have in this hotel. Not to mention the total lack of friendliness of a cleaning lady who did not hesitate to openly shove us twice, insulting us in passing in a language that we do not understand. Enough is enough.
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Response from Property: Dear Customer, where to start? By apologizing, that's for sure because we made a mistake and we are really sorry about it. We also understand that you may have been stressed about being late for your important meeting. The entire team has done its best as quickly as possible so that you can access a room as quickly as possible but you must understand that the presence of a receptionist is obligatory at the reception, especially since 3 people were already in the room. He could not leave his post. This receptionist that you ended up threatening absolutely did not want to delay you but he was waiting for his manager to give him permission to let you upstairs. Our receptionists welcome many customers every day and demonstrate attentiveness, advice and empathy towards them. Please know that they take no pleasure in being mistreated, nor in despising our customers. And yes, it's true, we have staff who don't speak French. Perhaps the cleaning lady was apologizing for rushing you! We are sorry to read that our establishment and especially our staff no longer suit you. The direction
Guest User
Stayed in Feb 2023
Business travelers
2.0/5
Posted on Feb 27, 2023
To begin with, there are big difficulties getting to the hotel by car, roadworks everywhere, diversions…. Old-fashioned ensemble that needs some updating. All with a price of €133 without breakfast! Although in the center it is difficult to go out on foot to access the center when you do not know it and at night. If you don't have to stay in the center, move on.
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Response from Property: Dear Customer, after reading your comment, we understand that it is the access to our hotel with the diversions and the fact that you do not know the city that does not suit you anymore. Access to the city center is certainly easier with public transport. Our hotel was renovated in 2020 and our guests always say that it is clean and well maintained. We are sorry that it did not meet your expectations. And like all hotels, our rates vary. Regarding our location, we are just at the entrance to the pedestrian zone of the hyper-center. We could have helped you find your way based on your research because the shops, restaurants, bars, etc. are right next door. Other travelers are quite happy to be close to everything.
Guest User
Stayed in Jan 2023
Couples
3.0/5
Posted on Jan 31, 2023
Positive points: friendly staff, good location, parking nearby, basic but sufficient breakfast Acceptable bathroom Negative point: room 38 to absolutely avoid. Barely any space to turn around the bed. No headboard certainly to gain a few cm. Nor decoration on the wall. Window with a wall facing each other at 1m50 Without being unkind, this room should rather be transformed into a storage room. I am still more and more disappointed with the Ibis quality.
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Response from Property: Dear Aline19801, We thank you for taking the time to write to us. We are sorry that you did not enjoy your room. Headboards specific to each room are being created :). We are disappointed that our breakfast did not appeal to you, we put it together with great care. Our rooms are all different, we hope you will discover one to your liking during your next stay. We remain at your disposal, Yours sincerely, The entire ibis styles Graslin team
Guest User
Stayed in Jan 2023
Couples
4.0/5
Very Good
Posted on Jan 31, 2023
Small hotel in the very center, very welcoming, secure paid parking nearby, very well maintained establishment, I have already stayed several times, very professional, discreet and attentive staff
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Response from Property: Dear Jpennec, Many thanks for your comment and your loyalty. It is always a pleasure to welcome you We hope to see you very soon Best regards The Ibis Styles Graslin team
Guest User
Stayed in Jan 2023
Travel with friends
5.0/5
Outstanding
Posted on Jan 31, 2023
A small, renovated family hotel, nice decor, super pleasant staff Hearty breakfast I understand from the comments of other travelers that the rooms overlooking the street can be a little noisy on weekends. We tested the rooms at the back: very quiet! Possibility of drinking tea throughout the day… a very pleasant little touch. Ideal location in the center. Tram 5 min walk away In short! I highly recommend
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Response from Property: Dear MoiduSud, What a pleasure to read from you. We are delighted that you had a good stay with us! We hope to welcome you again very soon. Yours sincerely The Ibis Styles Graslin team
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 31, 2023
very well placed, perfect welcome, everything is done to make you feel good. Be careful, rooms on the street side are noisy for sensitive people, but just ask for a quiet room and you'll be fine. I'll go back.
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Response from Property: Dear Céline, We thank you for taking the time to leave us a comment following your stay with us. We are delighted that you enjoyed your stay and hope to see you again soon! Have a great week, Lila, Reception
Guest User
Stayed in Nov 2022
Business travelers
3.0/5
Posted on Nov 19, 2022
Hotel chosen by my company... Disappointment upon arrival when discovering the room... Welcoming hotel staff, clean room but on the other hand a tiny room in the attic of the attic hotel, heating which makes a roar and which does not heat the bathroom it is placed next to the bed. Toilets stuck to the shower... seen on the sky through the skylight, it's already not easy to leave far from your loved ones, but when you discover that... ideal rooms for small and thin people... at least that we had to specify our measurements when booking, after having requested another room (like the one in the photos!) This was apparently not possible all the rooms are at the same price... in any case I would pass on the information when booking. my return to the company to warn of the problem so that it does not happen to others. Otherwise hotel in a good location, noisy at night as soon as someone walks in the corridor... if you are a light sleeper.
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