Holiday Inn Express Reviews

Response from Property: Dear Guest,We are deeply sorry to hear about your unsatisfactory experience during your stay with us. We take your feedback very seriously and apologize for the issues you encountered.Firstly, we apologize for the unsanitary condition you found with the rat droppings. This is not the standard of cleanliness we strive to maintain, and we will immediately investigate the source of the problem and take corrective measures to prevent it from happening again.For guests who stay continuously, if your room needs to be cleaned every day, you can directly contact our hotel front desk, and we will be happy to serve you.Additionally, we apologize for the malfunctioning television and internet connectivity issues. We understand how inconvenient this can be, and we will promptly address these issues to restore your comfort and convenience.During your stay, no matter what problems you encounter, please inform us in time that we will do our best to improve and solve them.Thank you for your feedback, and we hope to have an opportunity to welcome you back soon.Best Regards,IHG Social Listening Team

Response from Property: Dear Guest,Thank you so much for taking the time to to write a review.Your feedback regarding the breakfast is important to us ,We will address with our management. We look forward to exceeding expectations on your next stay.Best Regards,IHG Social Listening Team

Response from Property: Dear guest,Thanks for choosing to stay with us and your recognition of our hotel's location.We appreciate our guests' comments and we do take this feedback to heart and appreciate you sharing it with us.We look forward to having you stay with us again soon. Sincerely,IHG Social Listening Team

Response from Property: Dear guest, hello! Thank you for giving Xiaozhi a full five-point praise. Each of our rooms is equipped with a soft big bed, exquisite and refreshing bathing facilities, LCD flat-screen TV, high-speed network, and delicious breakfast for you, creating a comfortable and warm, convenient and efficient relaxing atmosphere for you, allowing you to enjoy a super value for money experience! Our service staff follows the group's philosophy, advocates sincerity, enthusiasm, etiquette, and thoughtful hospitality, and strives to make every guest feel at home. Sincerely look forward to your visit again! I wish you a happy new year and a happy life! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! It is a great honor that you have a pleasant stay at Xiaozhijia. In terms of service, our employees have undergone rigorous training to ensure that they have professional skills and enthusiastic attitudes to provide guests with the best service. Whether it is front desk reception, room service or catering service, we strive to do our best. Looking forward to meeting you again! I wish you a happy life and everything goes well! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, hello! Thank you very much for choosing Xiaozhijia as your travel stop. We are deeply honored. Xiaozhijia is located in the center of Nantong City. It has a unique geographical location. It is only about 5 minutes' drive from the National 5A-level Haohe Scenic Area and about 15 minutes' drive from Langshan Scenic Area. Whether you want to appreciate the natural scenery or feel the prosperity of the city, Xiaozhi can provide you with a convenient travel experience. In terms of service, we always adhere to the principle of "guests first" and wholeheartedly create a warm and comfortable accommodation environment for you. From the moment you step into Xiaozhijia, our staff will greet you with a warm smile and professional service attitude, and solve all kinds of problems for you in detail. We sincerely invite you to visit again! I wish you good work and everything goes well! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you for staying at Xiaozhi Home. It is Xiaozhi's greatest honor to have your love and support! We know that a comfortable accommodation experience is inseparable from the careful creation of every detail. Therefore, we always adhere to the service concept of "customer first" and make every effort to prepare for you. From the warm and thoughtful staff service, to the clean and fresh room, to the high-quality bedding, we strive to provide you with the most considerate care in every link. We look forward to your visit again at any time! Wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you for your stay and for writing a review for Xiaozhi. We have always been committed to providing guests with a warm and comfortable accommodation environment, as well as warm and thoughtful service. In order to let your children have a good time at Xiaozhi's home, we specially prepared welcome fruit drinks, hoping to bring them a surprise and joy. Seeing that the children like it, we are also very happy. Looking forward to your visit again! I wish you a happy new year, happiness and health! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you for your thoughtful sharing, which will allow more guests who pay attention to Xiaozhi to have a deeper understanding of us. Xiaozhijia is located in the center of Nantong City, about 5 minutes' drive from the National 5A-level Haohe Scenic Area and about 15 minutes' drive from Langshan Scenic Area. It has a superior geographical location and convenient transportation. We have always been committed to providing guests with a clean and tidy accommodation environment, as well as warm and thoughtful service. At the same time, we also attach great importance to the comfort and convenience of our guests. Your feedback makes us very happy and makes us more convinced that we are doing a good job in these aspects. Looking forward to meeting you again! I wish you a happy life and all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you for sharing your stay experience. Xiaozhijia is located in the center of Nantong, about 5 minutes' drive from the national 5A-level Haohe Scenic Area and about 15 minutes' drive from Langshan Scenic Area. It has a superior geographical location and convenient transportation. I am glad to hear that you have received our blessings before the exam. I hope this will bring you good luck and a positive attitude. We are always committed to providing every guest with high-quality service and a comfortable environment, so that you can feel the warmth of home during your journey. If you have any needs or suggestions during your stay, please feel free to contact us and we will serve you wholeheartedly. Sincerely look forward to your visit again! I wish you a happy life! Holiday Inn Express Guest Care Team

Response from Property: Dear family, hello! Thank you for choosing to stay in our hotel and taking the time to share your stay experience. We are honored to know that our breakfast and service have won your praise, which is also our unremitting goal. We will continue to work hard to continuously improve the quality of service to ensure that we live up to your expectations every time. Regarding the parking lot, it is true that due to the large passenger flow during the May Day holiday, there may be a shortage of parking spaces. We are deeply sorry for this and will work hard to optimize parking management to ensure that you can find a parking space smoothly next time you stay. Since our hotel opened in 2015, although some facilities have left traces of time on the appearance, we have been committed to regular maintenance and updating of these facilities, and strive to maintain their due quality and function. Please rest assured that we will increase the intensity of maintenance and speed up the pace of updating to ensure that you can feel comfortable and warm every moment in the hotel. Sincerely look forward to your visit again! I wish you a happy life! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you for staying with us and sharing your experience. Xiaozhijia is located in the center of Nantong, with a unique geographical location. It is only about 5 minutes' drive from the national 5A-level Haohe Scenic Area and 15 minutes' drive from Langshan Scenic Area, allowing you to easily enjoy the beautiful scenery of Nantong. In terms of service, we always pay attention to the needs of guests and try our best to provide personalized services. We hope that you can feel the warmth and care of home in Xiaozhijia. Looking forward to meeting you again! I wish you a happy life and all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, hello! Thank you very much for your stay and feedback. We are deeply sorry for the inconvenience. Since its opening in 2015, the hotel has accompanied many guests to spend a pleasant time. Although some facilities have left traces of time in appearance, we have always paid attention to the regular maintenance and updating of facilities, and strive to maintain their due quality and function. We are well aware that the newness and oldness of facilities have an important impact on the guests' stay experience. Therefore, Xiaozhi will further increase the maintenance efforts and speed up the pace of updating to ensure that every guest is provided with a more comfortable and convenient accommodation environment. In terms of breakfast, we will strengthen the management and coordination of breakfast services, increase service personnel, optimize service processes, and try to shorten the waiting time of guests. At the same time, we will continue to improve the variety and quality of breakfast to provide you with more delicious meals. Sincerely look forward to your visit again! I wish you a happy life! Holiday Inn Express Guest Care Team

Response from Property: Thank you for your review of our hotel. We were pleased to learn that you really enjoyed your stay with us. Our staff is proud of our high ratings of service, so your opinion is very important to us. We hope to welcome you to our hotel again! Sincerely, IHG Social Listening Team