Nanuet Hotels with Pools

Checking in was cumbersome. The payment had been paid on Ctrip and a pre-authorization of $ 100 was received. Very helpless. No free internet is available, using the internet requires a single charge

The exterior is standard Hampton Inn architecture, but just about everything about it inside does not live up to HI standards. As examples, the one elevator is slow and its interior door is heavily scratched; there were some funny smells in the hallway and in our room -- nothing obnoxious, but it not what you expect for Hampton; the bathroom had up-to-date HI fixtures, but as is noted in photos, there was obvious ceiling water damage above and mold showing in the shower enclosure below; and some sort of big plastic-wrapped mystery item was just sitting stored in a hallway by the ice machine. No one matter was a deal-breaker, but together, they diminished the quality and value one expects of Hampton Inns. Breakfast was standard and satisfactory, one of the few positive things I can say, but I do not plan to consider staying here again.

I didn't want to write this, but since the front desk and manager couldn't be bothered to help, here I am. We checked in to our first room, which had dirty sinks and bathtub, but, whatever. That happens, and it was Thanksgiving. Then we discovered that the AC/heater was leaking water and had saturated the carpet a foot and a half beyond the wall. My toddler's feet were soaked through his slippers. They brought in a repairman who said we needed to change rooms. So I packed up all of our things that I'd just put out, along with the baby proofing I'd done to all the outlets, and we moved one floor down. Then the nightmare really began. Upon entry, we were hit with a strong chemically perfumey smell and the smell of cigarettes. We all immediately got sore throats and itchy eyes. It reeked of cigarette smoke the entire 3 days, despite it being a ”100% smoke free floor.” The bathtub had no fixtures and had empty holes where plumbing would have been. Needless to say, it didn't work, and the whole reason I paid up for a room with a bathtub was so that I could give my toddler a bath. That didn't happen. Speaking of my toddler, he discovered that the window didn't latch and there was no screen. We caught him before he climbed up, but he could have easily fallen out the window. Also, I noticed blood on the sheets. When we checked out, the person working said there was nothing he could do since we booked through Capital One. We tried to talk to a manager but he was too busy to be bothered. Easily the worst hotel experience I've had in 20 years of travel.