TownePlace Suites Chicago Naperville

This is an older hotel and they are renovating the whole place. And it is in need of a remodeling. Besides the pool & hot tub being closed you can experience other inconveniences like I did last month. Like a complete remodel of the ladies restroom by the lobby, making only the men’s room available with no way to lock the door. One morning that same men’s room had a backed up toilet. Strong paint smells from painting outside so we left for the afternoon. Too many things to mention. Breakfast is ok, but some mornings there was no yogurt. Must have been all used up by people getting early breakfast. On the plus side the staff is nice and the housekeepers work hard to clean our room. Good towels, not thin or ruff. But bring your own pillows. I hope after the renovations this will be a 4 star hotel.

Staff is friendly, rooms clean. Lost 3 stars for broken hot tub with no resolution date. Avoid the rooms by the highway. Hole in lobby due to the ice machine leaking. No fee for packages being delivered. Simple basic rooms- had to buy a toaster.

I stayed here a couple years ago and it went smoothly. This time, not great. The GREAT: the staff was very friendly and courteous and attentive to our needs. The room was clean, all good in the room. The GOOD: The breakfast was an average hotel hot breakfast - eggs, sausage, waffles, fruit, yogurt, coffee, juices, etc. Did not use the pool or hot tub but looked fine. The BAD: At breakfast there were maybe five kids (looked about ages 8 to 14) all in the breakfast area with only swimsuits - no shoes, no shirts - hovering all over the waffle station. They continued to get breakfast and (more or less) take over the breakfast area. It wasn't the fact they were hovering over the food and eating in there without shirts or shoes, but the fact no one in the hotel staff spoke up to them. Loss of appetite after this. We saw a woman (who appeared to be pregnant) wearing an ankle bracelet wandering the hotel - I'm assuming she was a guest but not sure. Hallway windows open for no reason - mid March so not all that warm. Faint smell of smoke in the hallways. The fire alarm went off twice in our two night stay. First on a Saturday afternoon (during an afternoon nap) the second went off around 1:30am. Everyone was forced to go to the lobby. Didn't seem to be any sort of emergency. The firemen that showed up had no sense of urgency and almost seemed a little perturbed to be there - maybe a regular occurrence? I contacted Marriot and they refused to compensate me financially or with any points. Will I stay here again? Probably not. Would I recommend? I'd simply say - beware. Maybe I just caught them on a bad weekend. Happy Travels....