Le 4 Stagioni Dante's Suites H Napoli Centro, by ClaPa Group

Sadly very bad experience. I book the Dante's suites B&B le4 season on trip.com at the price of €23 + €4 in taxes to be paid at the hotel. I read all the entries and not much is indicated except for this green pass. Read the reservation and ditto (photo attached). We arrive at the reception to check-in (among other things not close to the location of the rooms) and we receive the bitter news ... we were told that, in the conditions of our "advantageous" reservation it was indicated that we had to have credit card credit for the deposit ... but alas this item WAS NOT PRESENT ON THE SITE NOR IN BOOKING. The girl at check-in then asks me to show it to her and in the booking she can't find anything ... so she asks me for the app and finds a similar encrypted wording (always attached, photo No. 6), written in approximate English in which she he says it is indicated ... in reality, as you can read, only the € 200 deposit is mentioned and not the credit card ... Moral of the story :'You have to pay full price !' alias 40€ for the room + 10€ tourist tax (4€ ON THE WEBSITE) ..AH precise CASH ONLY AND WITHOUT INVOICE! SO UNDER THE COUNTER, €50 WERE ELEGANTLY SUBTRACTED! 1) It is absurd for the employee not to know trip.com, given that the alleged b&b is present on this platform. 2) Absurd ONLY COUNTED AND WITHOUT RECEIPT. 3) Even worse PRICE TRIPLED. At this figure I would have chosen a definitely better structure In addition : 1) open window 2) tired with the air conditioner off .. which, despite the turbo function .. reached a decent temperature after several hours. How sad to return to your city and understand why you left ... People suck .. luckily not all! PS: you will say .. why not go elsewhere? Because we would have lost €23 and had to wander, after a trip, looking for another structure ... we preferred to succumb to this elegant theft! PPS: I hope you read the reviews ... like mine, only now have I discovered there are others and at least someone, unlike me, was warned earlier, even if after payment, of having to have a credit card! 😅

Al momento del check in addebitano subito i costi della cauzione di euro 200 nel sito c'è scritto che rimborsano dopo 14 giorni lavorativi in realtà ne passano comodamente 30!!! quando chiami non rispondo e quando rispondono ti insultano pure!! non consiglio a nessuno andare lì. la camera è anche sporca! Neanche dopo 30 giorni arriva l'accredito

Permessa: 0 pallini non li ha fatti inserire. Abbiamo soggiornato per una notte presso questa struttura. Unica parola. Delusione. Struttura sporca, con carte sotto il letto Per essere un 4 stelle, non abbiamo trovato neanche un doppio cuscino e il materasso era abbastanza duro. Ci siamo svegliati abbastanza “croccanti”. Abbiamo pagato anche un deposito cauzionale abbastanza esagerato per la struttura e i servizi offerti della stessa.

Catastrophe! Service pitoyable. On comprends la moyenne des avis qui est très basse!!! Je ne recommande absolument pas. Arnaque. A fuir à tout prix !!!! expérience que je souhaite vite oublier. Un conseil, il y a pleins d’hôtel sympa avec un bon rapport qualité prix. Celui là n’en fait pas partie !