Guest User
July 28, 2023
About this time last year I took my semi annual trip to see the family up north. Each time I go, I stop about half way and stay in Rocky Mount NC. My hotel of choice was the Econo Lodge , one of the Choice hotels. This trip I checked in and went to the room. I found that there was only one pillow on the bed and no amenities at all. No shampoo, soap, conditioner, etc. It looked as though housekeeping had been interrupted before they finished . So I walked back to the lobby and let them know. The woman behind the desk handed me soap,shampoo and conditioner and said someone would come by later with pillows. I thanked her but told her the one pillow would be sufficient as it was only me and I was planning on making it an early night to get an early start in the morning. The next morning when I checked out I let the two women behind the desk know what had happened and jokingly suggested they come check my car to be sure I wasn't making off with their pillows. They laughed and said not to worry as it happens all the time with housekeeping. Well sure enough I was billed 50 dollars for pillows. I called the hotel and asked for the manager. I was told they were busy, so I explained the situation to the women who answered the phone . Turns out she was the one who billed me for the pillows. I asked her, had she talked to the front desk. She said no. She billed me, at the managers request. I asked her to talk to the front desk and have the manager call me. Well it took me quite some time to have this corrected without any help from the hotel. The manager never bothered to call me. I did it through my charge card company. When I called Choice Hotels for help they didn't want anything to do with it as the hotel is a franchise. In the end I can only suggest that if you find yourself in a similar situation get the manager involved right away, while you are there. You can bet this and any other Choice Hotel is off my list of places to stay.