Guest User
July 20, 2024
When we arrived at the hotel, they didn't check us in until two o'clock in the morning the next day. We waited in the lobby for more than an hour at midnight. Finally, they sent us to a two or three-star hotel with poor conditions. The check-in experience was very good. Sorry, the hotel has promised to refund us but no one from Ctrip has contacted us and dealt with the follow-up. As an old customer of Ctrip, I feel very disappointed and angry. I must ask you for an explanation on this matter!
Original TextTranslation provided by Google