The Hermitage Hotel

We just returned from a three night stay at The Hermitage Hotel. It’s an incredible hotel. We looked carefully at the other possibilities- The Four Seasons and the JR Marriott. We chose The Hermitage for the following reasons: 1) a historic classic Beaux Arts 1910 hotel, totally modernized, with an enormous WOW lobby with the mist beautiful ceiling we’ve ever seen. They have afternoon tea served there with a pianist, too! It’s only 122 rooms/suites: the hotel never feels crowded. The entry level room we booked is 490 sf. We booked through the Chase Saphire Reserve Luxury Visa program and luckily received a double upgrade to a junior suite. Absolutely courageous! The location is terrific. About .6 mile to the hustle and bustle of the Broadway bars and the important sites like The Country Music Hall of Fame and The Roman Auditorium. We received excellent pre-trip planning and service from Jordan Tolliver Director of Guest Services. 2) The other major reason is one of the very top NYC chef,s - Jean-Georges runs the food service here. They have the more casual The Pink Hermit( where we had three lunches) and Drusie & Darr where we had our breakfasts and two dinners. The food, service, presentation is first rate. EaterNashville thinks highly of Drusie & Darr and we saw many non-hotel patrons eating and getting the delicious coffee at The Pink Hermit. A terrific hotel experience in Music City

This was my first-ever stay at a five-star hotel, and I expected an unparalleled experience, but it fell far short. When I arrived two hours before check-in, I was told my room would be ready soon, and I was promised a call or text. After returning at 3:50 p.m., no one had contacted me. The room, when we finally got it, was dated—peeling wallpaper in the bathroom, broken dispensers for soap and shampoo left in place, and a double-paned window by the bathtub filled with black mold. For a luxury property, this is completely unacceptable. Additionally, the attached café, Pink Hermit, run by executive chef Jean-Georges, was a letdown. We arrived at 6:10 a.m., just after opening, but the coffee was ready, yet the pastries were not served until nearly 6:30. I expected far more precision and care. This stay did not live up to its reputation, and I would not return!

The hotel’s location was excellent, just about a quick 8 minute walk from Broadway and surrounded by many great restaurants. The staff were wonderful: friendly, professional, and always very helpful. The hotel itself was spotless and well maintained. We had a great stay and would definitely choose this hotel again.

This is wonderful hotel with excellent service and staff. The hotel itself is beautiful, staff in every position were helpful in making us feel welcome and advising us on where to go and things to do while in town, just had a feeling that they all enjoyed the hotel and city as much as we did coming to visit. My only complaint is that the complimentary morning coffee service is only downstairs and nothing available in room without ordering room service as I am a first thing in the morning coffee drinker and it’s nice to have a cup when getting ready rather than after I’m dressed and ready so an I’m room small coffee pot would be nice.

Everything about our stay was perfect. Room was clean and comfortable. Even with construction across the street the noise was not noticeable. Easy walk to The Gulch, Broadway, Ryman areas. We enjoyed afternoon cocktails at the lobby bar with history lessons on the room and the ladies the drinks were named after. If I make it back to Nashville The Hermitage will be my first choice of stay. The fitness center even had kettlebells which I use regularly at home with weights ranging from 8kg - 24kgs.

Wonderful location and absolutely beautiful hotel. The service was impeccable. I can't say enough about the staff, they were so helpful with everything- and we needed a lot of help with a mobility challenged traveler

Timeless elegance, impeccable service, and that rare feeling of true luxury. Dinner at Drusie & Darr—pure magic. Creative, refined, and one of the best meals we’ve had. And breakfast at The Pink Hermit—iconic, chic, and simply fun. Nashville at its absolute best

This hotel is beautiful. The rooms, the dining facilities, and common areas -- everything was lovely. Housekeeping was spectacular and provided lots of little extras each day which made us feel pampered and taken care of. We ate at both restaurants and found the food delicious. There seemed to be plenty of employees on the ground floor, welcoming you and available to help with whoever you needed. It hotel was close (an easy walk) to some of the attractions we were interested in seeing (The Ryman, The Country Music Hall of Fame and Museum, Broadway, etc.) but in a quiet neighborhood.

Beautiful hotel. Staff was extremely helpful and courteous. Definitely a five star hotel.