Guest User
July 2, 2023
I think it must have been a decent resort hotel during the bubble era, but it gives off a rather old impression. However, it is also a hotel where you can see that the staff are working hard as a team, so I would like to support it. However, there were many unbalanced aspects that stood out. [Rooms] The interior of the guest room seems to have been renovated recently, and the bathroom was clean. As other people have said in their reviews, the view is great. However, the door is scratched and a little old. Very unbalanced. [Equipment] Toothbrushes and other items are quite cheap. There was no memo paper or pen. I wonder if they are cutting costs on consumables. There were only bath towels and face towels, and no "bath towels" to use in the hot springs. I had no choice but to use the face towel for bathing, so there was no special towel for washing hands and washing the face, and I had no choice but to use the bath towel... I wonder if they are stingy with the towels too. Although the room was of a decent grade, the stinginess of consumables and towels was like that of a cheap business hotel, which is quite unbalanced. [Meals] Dinner was supposed to be a Western course, but for some reason it included Japanese dishes such as "Nanbanzuke" and "Chawanmushi". It wasn't exactly creative Japanese food, and to be honest, it was a menu that was hard to understand. It made me feel uneasy, wondering "What am I being forced to eat?", and it was also unbalanced. [Restaurant dress code] Since there is a large hot spring bath, you can wear yukata inside the building, but yukata is not allowed in the restaurant. However, as mentioned above, it is not exactly traditional Western food, and the restaurant has the atmosphere of a Showa-era department store cafeteria, so I think it is unbalanced to be so strict about the dress code. I think it would be better to allow yukata and make customers feel comfortable, and have a concept of "creative Japanese food eaten with chopsticks". It seems that the management body has changed recently, and I got the impression that the staff are working hard, but I get the impression that they are lost, whether it is because of the management or the consultants who are there. The hotel as a whole is not sure whether it is aiming for a mid-range or low-range, so everything seems half-baked. If they want to match the poor quality of the facilities, they should make it a low-range hotel and serve buffets for breakfast and dinner. Of course, yukata is allowed in the restaurant. This is the pattern of the Itoen Hotel and the Ohruri Group. If they want to match the grade of the rooms, they could aim for a mid-range hotel, but I don't think they can do that without improving the grade of the facilities. In addition, they will need to renovate the public spaces such as the doors and corridors, otherwise they won't be able to strike a balance. As for the strategy, I think it would be wise to attract customers by selling it as a low-range hotel with hot springs and nice rooms, and to target inbound customers and make a lot of sales at a low profit margin.
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