Serhs Natal Grand Hotel & Resort Reviews

Always have good experience at Serhs. Never let me down.

After two hours at the hotel front desk, my order was still not confirmed. Ctrip always blamed the agent. But since they provide this service, why don't they help guests confirm it in advance? Why do they have to let guests suffer this? Must they waste so much time and worry waiting at the hotel front desk? If it is still not resolved in the future, I will not use Ctrip again

Excellent urban resort and foot in the sand. Recreation for children and adults, chairs and umbrellas on the practically private beach, as it is further away from the busiest part of Ponta Negra.

Food left something to be desired! Man, there's only a little bit of food on the plate! Looks like Kids plate and look there. I recommend eating out of the hotel if it's not all inclusive.

Undoubtedly the strong point of the hotel is the food. Sensational! Of all the restaurants. Great staff friendliness! Reasonable efficiency, I expected more from a 5 star. Room did not meet my expectations, very unpleasant musty smell, we complained, they did maintenance on the air conditioning with ozone, but it did not solve it. We had a leak in the bathroom, which delayed us to watch the magic show, we ended up missing it... Great pools, but could have been heated, the heated pool was for adults, my 4 year old son couldn't enjoy it. Anyway, very good hotel, but for the amount we paid I expected more, especially the accommodation.