Km 5, 5 Norte S/N, 6160000 Natales, Magallanes y la Antártica, Natales, XII Region of Magallanes and Chilean Antarctica, 6160000, ChileView Hotel Details
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The Singular Patagonia Hotel Guest Reviews
4.7/5
Amazing
59 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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Positive reviews(41)
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Negative reviews(2)
GUSTAVO M M
Singular King Room
Stayed in Mar 2024
Couples
16 review
5.0/5
Outstanding
Posted on Apr 18, 2024
This is one of those off-the-beaten-path hotels. That remain engraved in memory. Firstly for the architecture and style. It was an old sheep slaughterhouse in the Chilean Patagonia region. During the renovation, they kept all the history and equipment of the old refrigerator.
Wonderful rooms with immense views of the lake. Perfect decoration and very comfortable.
Restaurant is another highlight. Wonderful, gourmet cuisine and impeccable service from the salon staff. Perfect breakfast. If there's one point I could suggest, it's to improve the wine list a little more, as Chile has so many wineries and wonderful wine options that I found the restaurant's wine list a little out of line with Chile's potential. But nothing that compromises the whole.
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Anonymous User
Singular Two Double Room
Stayed in Nov 2022
Solo travelers
247 review
5.0/5
Outstanding
Posted on Nov 17, 2022
Recommend the pool and sauna, it's great.
The restaurant is also good.
Tours are better.
The room was great.
Overall: 💯
The restaurant menu has alpaca meat, king crab, and eel are all local specialties
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6/9
sheree_adventures
Stayed in Nov 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 26, 2024
Upon arrival at this most unique of hotels until the day l regrettably it was time to depart I had the most wonderful of experiences. Whilst I had plans of hiking in Torres del Paine as a result of injury I found myself recovering (solo) in this ‘home’. The staff took me under their metaphorical wing and without exception they were professional, efficient, friendly, warm, kind and beautiful humans. A special mention to Jahnn, Carolina, Danni and Marck and of course course my breakfast companion Pamela. What a team, what a place, what an unforgettable experience. Thank-you to the team at the Singular Hotel Patagonia for raising the bar in hotel accommodation excellence. Muchos Garcias!
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Guest User
Stayed in Jan 2025
Other
3.0/5
Posted on Jan 19, 2025
I would have given 3.5 stars but that's unavailable. Starting with the good: The hotel property is beautiful and unusual. Very historic and the architects made great use of the existing buildings. The excursions were great - albeit very weather dependent and , because they would not let us book anything until we got there, we missed the very one activity we wanted to do because of weather on the days after we got there. (Had they let us book in advance, we could have arranged to arrive on time on our first day). Instead, they charge you for a full day at the all-inclusive price and then leave you to find something to do in town. The guides were delightful, interesting and friendly - consistent with all our other guides elsewhere in Chile. And we loved the excursions we did (particularly the Baguales hike). The negatives: They knew we were arriving at 9:30 am yet failed to take that into consideration in terms of arranging the cleaning of our room and making it available. We saw no one else check in that early or for the next few hours - yet they stuck to a 3 pm check-in (they let us in at 2:50 pm). (We know they knew because our travel agent told them in a three way email and I also emailed about an effort to book an excursion for that morning). Thus, we were on our own with no morning activity that we paid for. The food is mediocre and the same menu all week. The service in the restaurant is also mediocre. One evening my husband and I arrived in the restaurant and ordered cocktails before dinner. After 20 minutes of not being served, I went to the bar and noticed that there were no bartenders. We asked the server and she simply had no idea. The same thing happened with a coffee order the first morning we arrived (sans room). As mentioned in another review of mine, one of the hotels we stayed at packed us a boxed lunch when we left for a midday flight. Not only does the Singular not do that but after we checked out - our flight was delayed 4 1/2 hours. so we took a taxi back to the Singular and asked to store our luggage while we had lunch. The front desk and the restaurant host each told us we could eat there on our dime - even though we just checked out after paying a high all-inclusive rate for three days. That might be reasonable - but it is not 5-star service, particularly given the price.
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Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Jan 14, 2025
This hotel is one of a kind. It has amazing interior spaces, large comfortable rooms with views, and extremely comfortable king-size beds, the bar area is welcoming, the staff are extremely accommodating, and the location is awe-inspiring.
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Jan 13, 2025
If you stay at The Singular Patagonia, you are in for a treat... if you appreciate: local history, a sustainable re-imagination of a 19th-20th century sheep processing facility into a hotel, elegant dining, a wonderful spa, top-notch service and great excursions. I can't say enough about this wonderful property -- including an expected high level of accommodations, service and facilities, given the cost, but add to that the tremendous pride and respect for its history evident in every aspect of this unique hotel. If your travels bring you to Puerto Natales, make sure to book at least a night or two (or more!) at The Singular.
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Guest User
Stayed in Dec 2024
Other
4.0/5
Very Good
Posted on Dec 11, 2024
This is an excellent hotel with exemplary service especially at dinner. I have to say however that breakfast needs improvement. There are very few staff on duty so that when a rush of clients enter staff tend to be overwhelmed. Fewer staff means that tables are not cleared quickly and arriving for breakfast to be met with a range of tables covered the remains of guests breakfasts is not a welcoming sight. In all other respects this hotel exceeds all expectations.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 29, 2024
There is nothing like arriving at The Singular. Outside you see the rustic brick buildings of a slaughterhouse and processing plant. Inside you see how steam was made, refrigeration first used, and animals processed. You get to stay inside a museum! The views are breathtaking--and this is before you even go on expedition. All bedrooms face the water. The bar area is full of sink-in love seats, a roaring fire and excellent servers. The food is outstanding. The guides are above and beyond the best--and I have travelled the world. It may take forever to get to Patagonia, but once you arrive, you'll wonder what took you so long.
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6/10
Response from Property: Dear lilyfp, Thank you for taking the time to share your experience at The Singular Patagonia. We are delighted to hear that you appreciated the rich history and unique atmosphere of our property. It is wonderful to know that you found the museum aspect of our hotel fascinating and that you enjoyed the breathtaking views and cozy ambiance of our bar area. We take pride in offering outstanding food and exceptional service, and we're thrilled that you found both to be exceptional. Our guides strive to provide memorable experiences for our guests, and we are honored to hear that they exceeded your expectations. We hope your time with us was truly memorable, and we look forward to welcoming you back to The Singular Patagonia in the future. Warm regards, Matías Nicolas Guest Relations
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Guest User
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 1, 2024
We arrived Puerto Natale from El Calafate. While the taxi approached the front entrance, I was surprised by a somewhat unassuming old barn, then boom, an extraordinary architecturally- stimulating building opened up in our view. In 2023, we stayed in some amazing properties in some amazing locations: Amanjiwo, Belmond in Iguazu, Explora Torrie del Paine, Alila Maldives and etc, but Singular Patagonia definitely has the most unique and cool structures. It’s not an easy task to turn a meat processing plant to such an interesting spot. Pedro Covicic did a marvelous job. The services, spa, room, bar, and restaurant are all top notch. We loved everything. So much so, I changed our accommodation reservation in Santiago from Mandarin Oriental to Singular Santiago. For all of you hotel geeks out there or anyone passing by Puerto Natalie/Torre del Paine, I highly recommend you check the place out.
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Response from Property: Dear 157hildal, Thank you for sharing your remarkable experience with us. We are thrilled to hear about your initial impression of our extraordinary building and how you immersed yourself in discovering it, leaving a wonderful lasting impact, especially given your extensive travels to renowned properties around the world. We are incredibly proud of our transformation from a meat processing plant to a unique and captivating destination, and we will be sure to pass along your compliments to Pedro Kovacic for his marvelous work. It brings us great joy to hear that you enjoyed every aspect of your stay, from our services and spa to our rooms, bar, and restaurant. Your decision to change your accommodation reservation in Santiago to Singular Santiago is truly flattering, and we are very thankful. Thank you for recommending us to fellow travelers. We look forward to the opportunity to welcome you back to The Singular Patagonia or Singular Santiago and provide you with another exceptional experience. Warm regards, Matías Nicolas Guest Relations
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Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 23, 2024
The best time of the year to visit Patagonia is winter, and even better if it is in this wonderful hotel. On the excursions we were able to see all the animals, including pumas, with snowy landscapes that take your breath away, and no tourists. Then we arrived at the hotel with a warm jacuzzi overlooking the fjord. A trip we will never forget!!
Joyce M
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 22, 2024
We spent five nights as a family (2 older adults and 3 young adults) at this beautiful hotel. The views of the fjord, which can be seen from every room, are spectacular. The rooms and beds are very comfortable and bathrooms have tubs and showers. The food is extraordinary - meat, fish, vegetarian and they are hyper -aware of all dietary restrictions. We chose the full experience so all meals and activities were included. The guides were excellent, especially Christian and Diego (with whom we went puma tracking - very steep extra charge but we did spend nearly two hours following a mama and her cubs), Gonzalo (tour and short easy hikes in Torres del Paine NP), Pablo (two strenuous hikes - including a 13 mile round trip to the base of the Towers). We also had a cooking class with Fransisco and a bar tending class with Jessica and G-----. The fall is a great time to visit Patagonia - few tourists, leaves are changing, snow is on the mountains and the weather is exhilarating - not freezing but no summer heat!
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Response from Property: Dear jms472016, Thank you for sharing your beautiful experience at The Singular Patagonia. We are delighted to hear that you and your family enjoyed your five-night stay with us and appreciated the spectacular views of the fjord from your rooms. It is wonderful to know that you found our accommodations comfortable and our food extraordinary, catering to various dietary preferences. We are also pleased that you had an excellent experience with our guides, especially Christian, Diego, Gonzalo, and Pablo. The activities you described sound amazing, from puma tracking to hiking in Torres del Paine National Park. We are thrilled that you also enjoyed the cooking and bartending classes with Francisco, Jessica, and our team. Autumn is indeed a magical time to visit Patagonia, and we are glad you could experience its beauty and tranquility. Thank you once again for your kind words. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Matías Nicolas Guest Relations The Singular Patagonia
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globaltrotter_carol
Stayed in Apr 2024
Solo travelers
5.0/5
Outstanding
Posted on Apr 28, 2024
What a great location. In a way you sleep in a museum. All rooms have a great view. Really nice restored and you feel the history. The restaurant and also the bar looks really nice, large fire. It is wise to take your jacket when going from your room to the dinner place, it is on the way a bit cold, I can image the space in between is not heated as that is the museum. I love the heated floor in the bath room. only I missed that when I had to use the toilet. In there the floor is not heated. But large and beautiful bathroom
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Response from Property: Dear globaltrotter_carol Thank you for sharing your wonderful experience at The Singular Patagonia. We are delighted to hear that you enjoyed the unique charm of our historic building and the beautiful restoration that allows our guests to feel the history around them. We appreciate your kind words about our location, the stunning views from our rooms, and the ambiance of our restaurant and bar. Your observation about bringing a jacket for the walk to the dining area is noted, and we understand that the museum space can be cooler. We are glad you enjoyed the heated bathroom floors and have noted your feedback regarding the temperature in the toilet area. Your comments are invaluable as we continually strive to enhance our guests' comfort and experience. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Warm regards, Matías Nicolas Guest Relations The Singular Patagonia
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JP F
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 5, 2024
Excellent and unique experience. The staff operates at a top level and will be sure that your stay is enjoyable. Tours are offered from the hotel but we had hiked for 5 days and simply enjoyed the comforts of the property. Although the industrial history is maintained in the architectural design, the rooms are warm and comfortable. Wonderful.
Response from Property: Dear jpf705, Thank you for sharing your excellent experience with us! We are thrilled to hear that you found your stay at The Singular Patagonia to be unique and enjoyable. It is wonderful to know that our staff provided top-level service and ensured that your stay was memorable. We understand that after five days of hiking, sometimes the best part is simply indulging in the comforts of our property. Our commitment to preserving the industrial history while providing warm and comfortable rooms is a cornerstone of our hotel, and we are delighted that you appreciated it. We hope to welcome you back soon for another wonderful stay! Warm regards, Matías Nicolas Guest Relations The Singular Patagonia
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Damian W
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 2, 2024
Absolutely outstanding property. Amongst the best hotels/resorts that I've ever stayed at in the world. Incredible service. It is a short ride from the Puerto Natales airport. A few highlights: - outstanding service - terrific dining experience, great food and service - very cool bar - museum in the old cold storage business - gorgeous setting
Response from Property: Dear dnwalch, Thank you for your glowing review and for choosing to stay with us at The Singular Patagonia. We are thrilled to hear that your experience was truly memorable and that our property stood out as one of the best hotels/resorts you have ever stayed at in the world. It is wonderful to know that you appreciated our outstanding service, and we are delighted that you had a terrific dining experience with great food and service. Our team works hard to ensure that every aspect of your stay is exceptional, and your kind words about our bar and the museum in the old cold storage plant are greatly appreciated. We hope to have the pleasure of welcoming you back for another unforgettable experience in the future. Warm regards, Matías Nicolas Guest Relations
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Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 15, 2024
Upon arriving we knew we were in an incredible hidden abode The view from our room was lovely. Our bed was BIG & comfortable. Just walking to our room was an interesting experience and so enjoyable. We had a couple adventures withinformative guides and picnics with each one! Now - Im saving the best for last! The food was AMAZING !!! Over the top incredible and each meal was such a treat. All in all one of the most magical places to visit and recommend to friends traveling to Puerto Natales.
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Response from Property: Dear Passport462568, Thank you for sharing your wonderful experience at The Singular Patagonia! We are thrilled to hear that you felt like you discovered a hidden gem upon your arrival and that you enjoyed the lovely view from your room. It's fantastic to know that you found the bed to be comfortable and that simply walking to your room was an enjoyable experience. We are delighted that you had adventurous experiences with our guides and that you found the food to be outstanding! Thank you for recommending The Singular Patagonia to your friends, and we hope to welcome you back for another memorable stay in Puerto Natales. Warm regards, Matías Nicolas Guest Relations