Guest User
April 21, 2024
Despite requesting a room with a properly functioning AC, the initial room provided had an AC unit that was not cooling effectively. Multiple complaints were necessary before being offered an alternative room late at night. The hotel's decision to change rooms came at 11 PM, which was inconvenient and raises questions about why this could not have been addressed earlier. The swimming pool was initially unclean, and although it was cleaned upon request, the presence of street dogs around the pool area was bothersome and unaddressed by the hotel staff. The food ordered during the swim was served burnt, and even after returning it, the replacement was also unsatisfactory, leading to the food being given to the dogs. The room and bathroom were not well-maintained, with noticeable spider webs indicating a lack of cleanliness. The intercom system was not functioning, which led to a staff member coming to the room for checkout notification. A significant privacy issue occurred when a staff member entered the room without permission while we were changing clothes, highlighting a serious concern for personal safety and privacy. Overall the stay at Pearl Park was marred by several service and maintenance issues that significantly impacted the comfort and satisfaction of the stay. The lack of timely and effective response from the hotel staff, coupled with concerns about privacy and cleanliness, suggests a need for considerable improvement in guest services and facilities.